Now Jade Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12893 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Trip with Amazing Staff

    Reviewed by kf393() on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Overall had a great experience at Now Jade. The food in all of the restaurants blew me out of the water and each and every staff member was attentive and helpful throughout the entire trip. The rooms were gorgeous and so was the view of the ocean from the pool! Alvaro was a fantastic server around the pool, always so quick to bring us our many drinks! Omar was a great bartender at the pool bar and Luis did a great job in the hibachi restaurant. One suggestion I have is to do the tequila and wine tastings with Armando the Sommelier. He was so helpful and funny during the tastings and even came up to say hi to us when he saw us in a restaurant. A fantastic experience! Finally, I want to say that the entertainment team is what truly made our week special and fun. Without them, I know the trip would not have been the same and I probably would not be giving Now Jade a 5-star review. Each and every one of them made an effort to get to know us and be our friend at some point during the trip. We played pool volleyball with Darina and Gabriel on the first day and they remembered us the rest of the week! Darina also does the best water aerobics class hands down. Saul was a total gem, always coming around to talk to us, day or night, and he is probably the best beach volleyball player I've ever seen. I absolutely loved Hiram as well, he was so interesting to chat with and he always seemed so excited and goofy regardless if it was bright and early or later at night. Amara, Leo, and Cristian were also fantastic to talk to, I had great conversations with all three of them at least once during my trip! They all also seemed genuinely sad to see us leave and even went out of their way to say goodbye on their last day. The trip, and the resort, would not have been the same without each and every one of them.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Francisco At The Breezeway Bar Was The Best!!!!!

    Reviewed by evonneminer() on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Francisco at the breezeway bar was the best bartender we have ever seen. He was so kind and accommodating. He was patient and provided superior customer service. Everyone in the restaurant and in the coffee shop were also accommodating and friendly. We were treated so well and we felt so welcomed.

    A week at Now Jade

    Reviewed by hannahsV4233AP() on May 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The beach and the resort were both beautiful, super fun staff, Hiram helped us set up an event called Sip and Paint which was so worth it. The food was great and there was a vast variety. Would recommend this resort to anyone looking for a relaxing and exciting trip.

    Another great stay at the Now Jade

    Reviewed by rogerb125(Columbus, Ohio) on May 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a great week of vacation at the Now Jade. From the minute we arrived their kind, courteous and efficient staff made us feel welcome. We have been to this hotel many times and the reason we keep coming back is the staff. Francisco, the bartender at the lobby/outdoor lobby bar is our favorite. He always has a smile and a friendly greeting for guests and his drinks are absolutely the best. Jonathan, the Chief Concierge also works very hard to accommodate guests requests. Julian, the pool concierge also tries to ensure that everyone is happy. Our room was great. We appreciated the high standard of cleanliness and also all of the Covid safety precautions that were enforced. The restaurants were all terrific. The food was always good and the service attentive. We especially enjoyed dinner at Spice and our waiter, Eduardo was great. We look forward to our next.

    Just ok

    Reviewed by annwasson(Rockford, Michigan) on May 15, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Leaving today, here are our take aways. 1. We reserved the ocean front govenor suite and 4 ocean view all preferred. We all got ocean view building 9 the smaller suites the view was ok mostly junky stuff next door to resort. Govenor suite was supposed to be ocean front but honestly we loved the view, it was overlooking thepreferred pool with an ocean view. Rooms were all clean and lovely. Air conditioning- don't expect much lots of people complaining about it. 2. We did three days off the resort not through the resort. One was cenotes, underground river, lagoon and myan tour with Monica Rrivas ( check out her fb page) AMAZING, we were exhausted at the end of the day but it was so so good. We had 11 people in our group it was a completely private trip. Isla Mujeres with Colleen Brtetich, she didn't tour with she arranged everything for us texted with me all day with suggestions etc. Totally recommend using her! All of her suggestions were amazing. The ladies in our group also enjoyed the 2.5 hour jungle massage at Los Colibries. It was different that any massage we've ever had but amazing all the same. 3. Food- The only food we liked was the Asian food at the resort. The food on the tours was amazing. Drinks here are not strong unless you to and ask them to top it off. I don't drink much so it was fine for me. The rest of the group always asked for more. 4. Staff, not super friendly. Check in was a nightmare. The timeshare crap is annoying. 5. Night entertainment was to early to enjoy because you wait to get into eat anywhere you go. We did catch the fire show, it was ok. Over all we weren't impressed with the resort but had a great time on tours and enjoyed our pool time. Do the tours!! Especially the cenotes and underground rivers.