Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18179 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    BIRTHDAY PARADISE VACAY!!

    Reviewed by rmjavier21() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I so loved staying in this hotel for my birthday vacay with my boyfriend. The staff are friendly and also attentive to our needs. Shoutout to Ronaldo our server in D'Oriental he gave us special drinks and chef's special!!! Also, they have good food selection and their bartenders have good knowledge of cocktails. You can never be bored too as they have different activities each day and also Brijitta from our building was a good help to book our excursions. I saw various animals too and they were all so cute. All in all, it was a lovely experience and I definitely recommend and will come back here!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful place to stay!

    Reviewed by Jennifer O() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Gorgeous location. So many options for pools, nearby ruins that are for no charge in the resort. Food is definitely lacking in flavor. Tailored for the American diet. So if you are looking for authentic Mexican food, it's rare to get here. The nature here is amazing to witness.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Awesome Resort!

    Reviewed by kmmcbride(Athens, Louisiana) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There are no words that can describe how fantastic this resort is! The staff is outstanding! All of them are very polite and professional! The food was very good and the staff in the restaurants go above and beyond to make sure you get what you want! The grounds of the resort is kept very clean! The monkeys and the other wildlife surrounds you and is so much fun to watch. Being so close the the Xcaret park was a big plus! We had a wonderful time and hope to go back soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best hotel for first all inclusive experience

    Reviewed by Chezzie S(Walton-on-the-Naze, United Kingdom) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I have never stayed in an all inclusive hotel before, I was a little skeptical but this hotel exceeded all of our expectations. First off check in was smooth, we arrived early evening and were taken to our room on the shuttle. I would recommend putting mozy repellent on if you arrive at this time as I got bitten 4 times just waiting for the shuttle. (Not a problem the rest of the trip as we were always protected) Our room was lovely, we had deluxe concierge room with a jungle view. Our bed was huge and comfortable, everything was very clean and the air-con always kept it cold. Our fridge was restocked most days with water, soft drinks, beers and snacks (always appreciated!) Walking around this hotel it felt like a jungle, there was animals everywhere. I didn’t go for a walk once without seeing some sort of wildlife. All paths were always kept clean but could be slightly slippy once wet. I am a vegetarian (I do eat fish sometimes) and didn’t struggle to eat at all, the only thing I would say is if the veggie options were labeled on the menus and in the buffets more clearly. I did have to order my tacos twice once because of a poor menu translation. Other than that the food I ate was delicious, fish always cooked right and an amazing selection of sides/salad bar. The best buffet for us was the beach one (breakfast & lunch), best lunch was the snack bar and we loved the fish restaurant in the evening. Oh and the desserts I wouldn’t bother with most of them weren’t great and tasted quite processed. ?? however the unlimited ice cream was great for when you were hot ???? Wait times on the restaurants weren’t bad, 45 mins maximum and usually you were sat within 20/30 mins (if that). Staff in the restaurants were amazing although they were always rushed of their feet. Definitely needed more staff. Bar staff were the highlight, we sat pool bar in the afternoons and at the fish restaurant bar most nights and were always served top notch drinks. ???? Beach was great, we went down in the morning everyday and spent afternoons at the pool / pool bar. Lots of fish and wildlife at the beach too. If you get roped into the vacation club tour where they try to sell you the luxury experience membership just say you are not interested from the start when you meet your rep. Our ‘breakfast tour’ lasted about two hours but we got loads of free gifts and a hefty discount on our Chichen Itza trip. Worth it if you can listen to them speak at you about giving them money for a few hours. (And then still say no haha) A tip is make sure you buy the cups (or bring your own) we used these all the time as always kept your drinks cold when walking/laying around in the heat ????(pictured) Overall this hotel really really impressed us, definitely worth a visit if you are a couple or you have some kids, there is loads and loads to do. We stayed 10 days and never got bored of the food or hotel in general. Parrots in the lobby were a laugh. ?? Regretting now never going into the Xcaret park BUT we will definitely have this to look forward to next time. Thanks all the staff especially Geoffrey our concierge for a great experience we will be back in a few years for sure ! ??

    8 days at Occidental!

    Reviewed by nlovewithwife(Charlotte, North Carolina) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We give the resort an 8 out of 10 review, Check in. was easy we had a brief wait but we were told to go eat lunch and by time we got back room would be ready at 3. We went to main buffet and had lunch which was good, had a variety to choose from. We got back to the desk before 3 and the room was ready. Everyone at the desk was polite and helpful. The Room, Room was clean,large and cold, we asked for a king size bed but the room had 2 doubles,,the bell hop pushed our beds together and it worked out great.we were in building 14. 2nd floor close to first club pool and main building. Grounds. Grounds were beautiful and clean also very large. The workers were always busy and cleaning or asking if you needed anything. Lots of animals of all kinds everywhere. Pools. Pools were large and never over crowded or dirty. People were all nice and loved their jobs. We were at the first club pool most of stay only complaint was the smell close to the jacuzzi side of septic smell..but that never stopped us from enjoying it. Restaurants. The restaurant's were all good the only food we didnt like is the snack bar above the main pool. Just wasnt great.we loved the oriental and seafood and Italian.. late night the Paco taco and pizza was really good. breakfast was good at all places . We liked the view at the beach restaurant for breakfast with view of beach and cozumel. Last and most importantly was the staff..I cant say enough good about the staff, they went above and beyond to make sure we all were taken care of and happy. This resort was not the best and if you wanted to look for flaws you could find them but the staff made it great. We would go back again.