Paradisus Playa del Carmen La Esmeralda

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Paradisus Playa del Carmen La Esmeralda review

    What to expect (based on 11393 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Awesome Spring Break!

    Reviewed by kebreyer(La Vernia, Texas) on Apr 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our Spring Break was awesome! I would definitely return to Paradisus Playa Del Carmen -- I would be afraid that if I went someplace else -- it would not be as great! We participated in the Family Concierge program and would definitely sign up again. Debir was awesome. He showed us around the resort, scheduled all of our dinner reservations for the week (ensured we tried something new each night), and made sure to do memorable things (like a scavenger hunt in the room) that my son will always remember. He was always available to help, very responsive and friendly, but also let us have our space! We really enjoyed the beach and the shaded lounges. We also liked the Family pool (heated) the best. The other pools were a little chilly, but what can you expect in early March... If we were to head back to the Cancun area - we would definitely consider returning to Paradisus!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wonderful stay with the family

    Reviewed by ilenen() on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I recently returned from this amazing resort a couple weeks ago and wish we could of stayed longer! We were treated VERY well by the entire family concierge team! I definitely recommend upgrading as you have access to the heated concierge pool, Olio restaurant for breakfast and lunch, comfy beds w fresh juice bar on the beach and free(tip appreciated)sailing, paddle board and canoeing.I probably left out tons of other amenities that the concierge level offers but those really made our experience special. This resort has a seaweed barrier so the beach was always clean???? The nightly shows were so much fun for our family too...Salsa bands, acrobatics, karaoke etc etc! We didn’t get to use the kids club but it was convenient and the ladies were very nice when we visited. Our favorite restaurants were Mole, Olio and the buffet! A HUGE thank you to Ivan(our personal Butler) who went out of his way to make sure my son had medicine when he fell ill, he moved us rooms so that we were more comfortable and was a genuinely nice person to my family and I. Muchas Gracias Ivan!!! Wilber was great and always had so much enthusiasm when we took part in his activities! He even braided my hair one day! Because of employees like them and service that the family concierge delivered we will be back!

    Ok, but wouldn’t go back. 3.5/5

    Reviewed by vlastik79(Boston, Massachusetts) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Decent hotel but overpriced in my opinion. Expected better - room condition, food, entertainment. We sat down with concierge to plan restaurant reservations for the week, but nothing was accomplished as requested. Terrible experience to chase down and re-arrange dates / times/ venues.. Room was outdated, sewage odor present daily, 10:30 pm knocks on door asking If we need towels despite Don’t disturb sign (baby sleeping)... Weather was great but overall experience 3,5/ 5

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Great hotel and staff

    Reviewed by 374mathewj() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I visited Playa Del Carmen after a brief few days in Mexico City. I was blown away by the size of the hotel in the first instance. It is paired with its sister hotel next door so if you are adults staying in the family section like my father and I see good food in the restaurant that remained open (they closed the buffet) and they were also exemplary in terms of service and manners. I couldn't recommend this place enough and I'd certainly come back if I visited Cancun again.

    Awesome Resort

    Reviewed by 341jillcam() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited the Paradisus La Esmeralda and it is a fantastic resort! I go to Mexico once a year and each time I go I visit a different resort and this definitely one of the top ones. The A la carte’s are amazing! Fantastic food! Facilities are clean and well kept. It is one of the smaller resorts with an amazing beach! We booked on the family side but spent most of our on the adults only side which was awesome! Shout out goes to our waiter Santos Jimenez Lopez at The Grill Restaurant! He was so nice and friendly! My sister and I were travelling alone and this resort felt safe and comfortable and relaxing!