Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11764 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The Reserve at Paradisus Playa del Carmen

    Reviewed by reginamaculan(Sao Simao, SP) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved our time at Paradisus. Such a special place! We had a great time with our daughter. The service was very nice and personal at all places. Our concierge Cesar Zubire was very kind and helpfull. We could reach him any time if necessary and he was always ready to help. At the beach, We had David and Ernesto taking care of everything! The Kids Club was awaresome. Valentina loved all the activities. Special thanks to Yadira, Yessenia and Linda. They are great! Very attentives with kids and parents. Thank you everyone. Our vocation was memorable!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Best Service Staff in Playa Del Carmen!

    Reviewed by johnboyCLT() on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 6 days at this hotel and as usual we were not disappointed. We arrived on January 9 and left on the 15th and the weather was not as great as we hoped but the staff made us forget about the less than ideal weather. From the poolside service of the absolute BEST server in Playa del Carmen, Alfredo and the awesome bartender, Luis, along with Elias (pool concierge) these three did everything to make us feel happy, comfortable and special. From making up our beds in the Palapa next to pool at the Reserve or at the beach; to bringing us fresh food, drinks and towels, the top notch service was never ending. The food was absolutely amazing at La Palapa and so were the drinks!! Our server from La Palapa, Renau, was always there to greet us with a smile and tend to our every desire. He was truly an exceptional server who exemplified our experience at the Reserve. Finally, a big shout out to Chef Pedro Salas for all of the amazing food! We had a couple of special requests and Chef Pedro happily took care of the requests and as always delivered some of the best food we had during our vacation. These five employees single-handedly have ensured that we will be returning to the Paradisus Playa del Carmen Reserve as soon as are able to. Thank you to all of you and the rest of the staff for making our vacation experience a dream.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Service

    Reviewed by Susanmm321() on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Alfredo and Luis were amazing at the pool side bar. They made sure that we always had everything we needed and went out of their way to make sure we were happy everyday. Ranau at the Lapalapa restaurant you have to go visit when you are there. He is so kind and one amazing server and went out of his way to always tell us what the special were.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Paradisus Playa Del Carmen

    Reviewed by pepperbee2015(Denver, Colorado) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good resort. The staff is very efficient and wants you to have a great time. We stayed in the Reserve and was pleased with the amenities that they offered. We had a swim out room and liked it. If I every stay in one again I would request a room with afternoon sun. Pool service was great, even at the beach the service was great!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    poor customer service

    Reviewed by c1oemmt18d() on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I called Melia hotels for some information and employee was very rude to me and when I asked to speak to a manager he just terminated call. I was not asking an unreasonable questions and behavior of the person on the phone was uncalled for. I will never stay at their hotels ever again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-3