Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11633 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great place to relax with the whole family

    Reviewed by 804tatianal(Tulum, Mexico) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you just want to relax with your family this is the grate place for it! Is the beginning we were a little lost and Tatiana helped us to figure all the things out: where to eat and how to have fun!Thanks a lot!

    Playa Del Carmen vacation

    Reviewed by Cosmopolitan695194() on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice resort, but was not happy with our room location on the resort. We book for the adult side of the resort and that did not happen. Also they could not accommodate our large group with our dining experiences. This resort is not 5 stars

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Great hotel and staff for family trip

    Reviewed by Q8096MEmariee() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went on a family trip and had an excellent stay! The entire facility adapted with covid precautions and we all felt very safe. We were greeted immediately by Juan - he was friendly and available to answer all of our questions. Some highlights from our stay were the activities at the pool, beach and in the evenings with Karla, Hector & Christopher, the swim up bar with Eliseo & Pedro, pool time with Miguel & Alberto, beach time with Gibran, Alexis and Elvis. Everyone was so friendly and welcoming and we hope to be able to come stay again.

    Great vacation.

    Reviewed by nawi999(Delray Beach, Florida) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had wonderful time.The best service ever. They are so helpful and nice. Thank you,Jose from The Grill restaurant for your food recommendations. The one day trip to Maya pyramid was really nice, informative and funny. Will be back.Thank you sunny Mexico and Pradisus Carmen hotel.

    Jose from Grill

    Reviewed by stoyan987(Palatine, Illinois) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I would leave 2 stars for hotel and 5 stars to Jose from The Grill, this guy is awesome!!! This kind of people should be in management. Everything else kind of disappointment for me, we paid a lot of money for this vacation I think we would get better service in different hotel!