Secrets Capri Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12434 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing service!!!

    Reviewed by jedidave2k(Cincinnati, Ohio) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had no idea what a week in a resort like this would be. I was amazed by the entire experience. The service was impeccable. The food was incredible. We tried all of the restaurants, and weren’t disappointed by anything. And the swim-up bar? Fantastic!

    Best resort yet!!!

    Reviewed by 69carrillo() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Place is great will highly recommend this to everyone food Is great enjoyed all the restaurants but the Japanese one the rice tasted like black licorice which I dont like but other then everything else was perfect

    My honeymoon and husband birthday celebration

    Reviewed by sanchezc003(Lake Elsinore, California) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I enjoyed the hotel but My husbands birthday celebration was disappointing. Nothing special was done at all. There was nothing in the room after we returned from dinner that was promised in the letter and the restaurant where we chose had nothing special done for him.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-4

    25th Wedding Anniversary

    Reviewed by RossDen(Greenock, United Kingdom) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic fortnight, service excellent in all aspects, restaurants first class especially Oceania which was even better than that, room excellent first class “maid” service by Jonathan, booked snorkelling on site (Aquaworld) and again a first class result, first time snorkelling for Denise and they could not have been more helpful, on the downside the pool got a bit rowdy and noisy of an afternoon so if you are looking for peace and quiet then this is probably not the place for you but if you don’t mind that that then cannot recommend highly enough.

    Amazing entertainment staff!

    Reviewed by Christinesmith13(Abbotsford, Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My new husband and I had a fantastic time. Juan at the pool bar is a genius!! So friendly, and would surprise me with “Juanito specials.” I didn’t even have to tell him what I wanted, he figured out my taste, and took care of my husband and I so well. Best bartender ever!! I must also mention Chris and Bernice (I think that’s her name?) of the entertainment staff - they’re both amazing!! They made our time so much fun, and we LOVED watching the activities and entertainment. Chris has the perfect personality for entertainment, he’s so fun and engaging and really made us feel like we were part of the family... he and Bernice were always including us in the fun- they were probably our favourite part of the trip!