Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 15636 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Escape to peace and paradise!

    Reviewed by lkatravels(San Antonio, Texas) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I escaped to Maroma for 4 nights, 5 days June 2019. It was a pleasure to return to Maroma as UVC preferred member! We signed up there in 2017! Eduardo at VIP member services was extraordinary. He made our stay special with utmost personal attention to our needs. Angel at Hiroshima was great as well as the grilled octopus salad! Saul, beach concierge and Daniel beach attendant treated us like royalty! First class, 5 star service from both of them! Daniel anticipated our every need and he made our daily beach stay perfect ! Another great memory was Luis at Bordeaux and Chef Mayela! The food was delicious and we ate there 2 nights! The beef cheeks and mussels appetizer were fabulous! Edgar the manger was also great...superb service! Portofino Italian restaurant was a disappointment. Edgar the manager brought the chef out to personally apologize. That was much appreciated. The room was extremely comfortable and I loved being able to call room service for a special foam pillow. Loved sitting on patio but it was still a little hot and humid. The grounds were beautifully maintained, a standard of excellence at all the Dreams and Secrets resorts! There was seaweed in the ocean, but we still swam. This is nature and not in the control of the resort. Sand and beach was kept neat and clean. The grill at the pool was the best. Entire red fish cooked to perfection! The coffee bar very nice and pastries were delicious. Looking forward to seeing the lobby renovations. We also enjoyed the members bar and the appetizers. After five days we felt like we had made good friends and we look forward to returning to share this resort with our friends and family!

    Phenomenal Service and Beautiful Grounds

    Reviewed by 5K_10K_OK(Hoschton, Georgia) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I had the immense pleasure of spending a week at Secrets Maroma Beach recently. We are frequent travelers to Mexico and the Caribbean and as such might be a little jaded. However, Secrets Maroma Beach is quite possibly the best resort in all of Riviera Maya! Accomodations: Exceptional. We booked a Run of the House room and found it to exceed our expectations. Spacious with a nice patio, enormous indoor spa tub and the most comfortable bed we have ever slept in outside of our own. Dining: Very good. We tried everything but the Mexican restaurant and found the food quality and service to be fantastic as a whole. The French restaurant is second to none. We were served as if we were royalty. What a great dining experience! Entertainment and Activities: Exceptional. The activities team here really likes to engage the guest and get to know a little about them. The variety of sports, games and challenges is impressive. We saw or participated in volleyball, art classes, aqua aerobics, poolside bingo, Spanish lessons, tequila tastings, etc. Truly something for everyone Service: Exceptional. You are catered to and pampered from the moment you step off your transport bus until you leave the resort. From the bellhop to the front desk to the bar staff to the restaurant servers to the housekeeping and maintenance...everyone is smiling and will greet you and assist you if you ask. There are a couple of negatives to point out although they are minor. There is a mosquito problem. We did get bitten, repeatedly. These are small, almost gnat-like mosquitoes so they are hard to see. We highly recommend applying bug spray if you plan to walk the grounds in the evening. Secondly, the pool floor is uncomfortable and will really do a number on your feet if you play a lot of pool sports or do vigorous aqua aerobics. Water shoes, though cumbersome, will protect you from getting blisters or worse. This is a true 5-Star resort in every sense of the word. We will certainly stay with Secrets again in the near future.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Fantastic Vacation - Fantastic Service

    Reviewed by slodray() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from a one week vacation at Secrets Maroma Beach in Cancun. Everything was wonderful from the bright and sunny weather to the warm and professional service we received throughout our stay. The staff is exceptional from our concierge - Roberto, housekeeping - Anselmo, bar service - Jacob, and the UVC Preferred Lounge staff including Emelia and Ximena and the bartender - Edgar. When you go on vacation you want to be pampered and have no stress and that's exactly what we received. Highly recommend Secrets Maroma Beach not only for the beautiful property and amenities but for the exceptional staff. Well done...we'll be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    The best place we have ever stayed in Mexico!

    Reviewed by 42staceyv(Chicago, Illinois) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been to Mexico a dozen times, with our family and with our couple friends. This resort was BY FAR the best experience we have ever had! The staff was exceptional, from the moment we arrived until we left, we felt cared for, pampered, and appreciated! From the pool staff to the maid service, everything was top notch! The food was incredible, every meal was an experience! The drinks were SO good, top shelf even if you don't do the preferred club! Exceptional! I cannot say enough about this place, incredibly clean, the room was fabulous!! We WILL be back!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing resort

    Reviewed by Kristy T() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets Maroma is an incredible resort with accommodating staff, exciting entertainment and delicious food. We felt like celebrities based on how the staff treated us. Everyone was so pleasant and willing to please. The drinks were fabulous and kept on coming. Beach was beautiful along with the pool. Would highly recommend this resort and would love to go back !