Máre St. Clair Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 477 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4.5

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Family vacation

    Reviewed by Luis Z(New Brunswick, New Jersey) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Great location but they still seem to be having lots of problems with cleaning the room having towels in the room there’s always a problem at the front deskThey have a great staff but they’re lacking in-service and accommodating the customers I think if they fix the problems going forward it’s a beautiful property to stay and enjoy with your family

    Stay clear of STClaire Mare Apocolypse hotel

    Reviewed by CaramiatheExplorer() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I’ve been traveling to this hotel for 30 years since new owners took control the maintenance of building has slowly declined and the hotel shows sign of neglect and disrepair. Moldy furniture moldy bathrooms sandy carpets and dirty towels . This hotel condo timeshare building has stolen money from all of the long timeshare owners . Since they are still selling timeshares don’t be fooled by the dazzle the “model rooms” the actual rooms that you get are absolutely disgusting and filthy . They have put lipstick on the pig by making lobby look like an updated hotel but the actual rooms have the same furniture from 40 years ago. Special assessments to the timeshare owners of the building have been misused to funnel development into the verde hotel and noir hotel next door leaving the owners in Mare in outdated filthy rooms. Beware the marketing images are basically false advertisement since if you actually buy a timeshare the rooms you get are from the 1960s . Cleaning a studio costs 83$ which I paid for but arriving to filthy curtains sandy carpet and stained countertops floors and walls are a disgrace . Stay clear of st Clair

    Vacations

    Reviewed by Javier C(Fletcher) on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I do not recommended to nobody to stay in this place, very ugly, Carpet very duty, room very nasty, coffee maker didn't worked, they don't clean the room, hallway very nasty people in the front office very ugly, and the price to stay there is to much,Look for some where else

    Never again

    Reviewed by kevincK762IQ(New York City, New York) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If I could give this hotel 0 stars I would. Upon arrival, extra beds were provided to our party by a worker dragging an old mattress into the room and leaving it on the floor. While our room appeared updated and clean, it was evident that there was water damage and mold as it was musty and hard to breathe inside. When asking for sheets and blankets for our beds we were told they had none so I slept with a towel as my blanket. Once blankets were found we had to follow the front desk worker into the basement of the parking garage where he gave us blankets in a plastic bag. We were also at this hotel when the earthquakes stuck Puerto Rico and the hotel had no power in the rooms while all of those around us had generators to cover the entire buildings. Once the hotel lost power we were told we would need to pay to borrow even a flashlight from the front desk. It is also evident that this hotel is under construction, and has been for many years. Some areas of the hotel are renovated while others are downright gross. Some of the hallways has water damage from the hurricane and the elevator lobby’s looked like something from a horror movie. However after all of this, the once thing I enjoyed about this hotel was the continental breakfast that they served every morning until 11am. Also enjoyed playing games of Bingo by the pool. Overall, I would never stay here again.

    Mare St. Clair in a state of disrepair.

    Reviewed by sgtleisure() on Jan 05, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Incredible how a beautiful location can be mismanaged and allowed to fall into a state of disrepair. A completely disappointing start to a vacation, to see the room and hallways, which the owners paid an assessment for, has yet to be renovated. To walk into a room and have no towels, soap or supplies available. To have a staff shrug their shoulders with no answers because management doesn’t allow for them to take pride in their work. This is a bait and switch, and there doesn’t appear to be any solutions in sight. Guest beware.