Fairmont Hotel Vancouver

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4097 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Location, Great Service, Beautiful Hotel

    Reviewed by Zanda D(Castries, St. Lucia) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed here for a conference. The staff were very helpful and made my stay a great one. Dining in is a bit on the pricey side but there nearby food trucks and 24 hr restaurants within close proximity. Great gym and sauna.The room attendants was just the sweetest as well. Loved it.

    Grand place

    Reviewed by ian_dempster(Wigan, United Kingdom) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We didn't stay here during our stay in Vancouver but we visited just to see how the rich and famous live. This is a magnificent hotel from the stunn facade facing the public art gallery to the passage with high class designer shops.

    Over The Top

    Reviewed by KeyWestMind(Golden Valley, Minnesota) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Has everything that a upscale hotel has to offer. There’s even a dog near check in to greet and calm some folks down. Beds are the best feature. You can play dress up or blue jeans here. Your treated the same. It’s a bit costly but for some, it’s worth it.

    Gone to the Dogs

    Reviewed by MarkDeutsch6661(Kirkland, Washington) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Over-priced for less than luxury hotel experience. I can understand accomodating guests with dogs, but to have not one, but two employee-owned dogs roaming the lobby sniffing at peolple's feet after one steps over the homeless camped on the sidewalk outside, is less than what I consider luxury. The room was average size, nicely decorated, with a small bathroom, understandable given the age of the hotel. But $12 for the bottle of water on the dresser most hotel chains provide gratis? The complimentary drink for Le Club Accor members was tiny and of course compels you to order another at the Notch8 restaurant, which was, while of good quality, over-priced. The air-conditioning thermostat in the room could not be adjusted, and I did ask. The check-in and check-out were no different than any other large chain hotel. The hotel sent a questionnaire that supposedly provides copy to TripAdvisor, but I guess only those that score the highest are provided, as attested by the absurdly praising comments I see. "best hotel experience" - Decidedly NOT. I've stayed at many Fairmonts and other hotels in Vancouver, which itself has gone to the dogs over the years, and I will not again stay at this one.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-3

    A Little Gem but with a few flaws

    Reviewed by Fenny7cats(Chippenham, United Kingdom) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I recently stayed at this hotel for 6 nights in Fairmont Gold room on the 9th floor. The room was very good, with lovely touches like a bathroom light that came on gently in the night, and a massive safe in a bedside drawer. The lighting was the best I have seen with great overhead lighting. The hotel building is beautiful with fabulous history, great location and the lovely dogs in reception. The ‘Gold’ benefits included an executive lounge serving breakfast, afternoon tea, evening canapes and late night desserts. Most of the food on offer was hot, tasty and well presented, although they did tend to run out of the popular items like plain scones and not replenish them straight away, so at times you could not get the items you wanted. The staff on the whole were friendly and attentive. The only slight ‘flaws’ I encountered were during the afternoon and evenings in the executive lounge there was an honour bar where you could serve yourself drinks but leave a note to be charged for it (and they were quite pricey). This was a surprise for me as reading previous TA posts before our visit, I assumed wrongly that drinks were complimentary. Another major flaw for me was that on returning to my room one day the housekeeping staff had thrown away some of my own belongings – a pile of large (UK) Kleenex tissues, and a rubber putty buddy ear-plug. When I asked where my belongings had disappeared to, I was advised that she had thrown the whole pile of tissues away as there was one slightly dirty one on top of the pile. The hotel then later gave me a replacement box of Canadian Kleenex tissues which were two thirds smaller and thinner than my originals, and no apology from the Manager for this, and no offer of compensation for the lost items. In all of my years of travelling I have never come across staff throwing away my own personal belongings left on a bedside table, so beware. Another slight flaw, was that due to staff being on strike in 4 Vancouver hotels, our room was subjected to loud protestors with horns, chanting and drumming all day long during our 6 day stay – and even with my ear-plug (before the housekeeper threw it away) you could not have an afternoon sleep because of the noise levels. I mentioned this to the front desk and although this in not the Fairmont’s fault, again no apologies from the Management. So all in all, a memorable stay in a lovely hotel.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4