TripAdvisor Traveler Rating

Front desk staff went out of their way at check in to help us. We arrived early, due to flight schedules, and the front desk were super helpful in getting us a room that was ready and letting us check in early. The room was clean, quiet and the bed was comfortable. The central location of this hotel makes it easy to get around and experience Victoria. There is underground parking and it is secure and easy to access. Overall, a good experience.

I and my family stayed at Hotel Grand Pacific for 3 nights and 4 days. Hotel staff was friendly and helpful. Amenities were accessible. The harbour view from the room was excellent and worth staying for.

A nice comfortable stay right next to Parliament and close to all the major attractions. The room was nice, clean and came with a balcony to enjoy the beautiful breeze. The staff is polite and helpful, checkin and checkout was smooth and seemless.

Had a beautiful view of the Parliament building which was nice at night. The room was spacious and clean. The bedding was comfortable and clean. Well maintained building and property. Parking is a bit tight but they do have valet available as well.

Oh boy, I’m hoping this doesn’t post twice- I’m rewriting it because I can’t see the first one I posted and I feel it’s really important to write our experience. It was by far the most shocking and horrific experience we’ve had. We were attending Gathering our Voices, an Indigenous leadership conference- as reported in previous reviews, there’s clearly an issue with racism at this hotel. We had to call police to get our dog and suitcases out of the room as the staff wouldn’t allow us back in without authorizing fraudulent and charges for an unspecified amount. As we were leaving, I locked myself out of the hotel room. I took my children down to the front desk to ask for a new key. The front desk person Refused unless I allowed them to charge my card for “damages”. I inquired about the damages as it was the first I had heard about them. They outlined that there was a towel that had been damaged and claimed we cleaned poop with it. When they showed me the photos I remembered that we cleaned coffee that had spilled with it-which I explained the manager continued to tell me it was impossible to remove coffee and said the third party cleaners would be unable to remove it. It was spilled literally that morning so it hadn’t set or anything like that. Then he outlined that you should only use towels to dry your clean body after a shower and the proper procedure is to call them to clean the coffee- not listed anywhere and strange. Then he claimed the room was “ totally trashed” again, I looked at the photos and saw a ketchup stain the size of a dime/quarter, a game my kids hadn’t picked up before housekeeping came and this towel along with some clothes- and I mean 3 pieces of clothing on the ground. He presented an email from housekeeping claiming it took over an hour to clean and the room was covered in poop and blood and needed carpet cleaning. I’ve included the email and photo evidence they presented. It’s a HUGE claim to accuse someone of trashing a hotel room and leaving blood and poop- and certainly not the case here. They refuse to allow us back in the room to get our dog. We had to call police to attend because they were holding our dog and belongings hostage demanding we pay hundreds of dollars. So we ended up having to call the police as they were holding out suitcases and dog hostage and kept insisting we authorize our card for an unspecified amount of damages. They also said they had tried an amount - they wouldn’t tell me how much - but it was declined so it had to have been a VERY high amount and it was not discussed with us in advance of charging it. Again, you can see in other reviews they have a pattern of this. When police arrived they claimed the issue was that our dog was left unattended- as in only in that moment because I locked myself out in the juggle of leaving. This was never brought up but officially put into the police report. I showed the police the printed “evidence” I was given and it was clear they had lied entirely to the officer. We were escorted upstairs to get our dog and luggage but I think everyone was confused as to the problem the front desk was claiming. I’ve included the photos and the email form housekeeping claiming the room is trashed and that there is poop and blood all over- there so some ketchup on the bed but you would think housekeeping could tell the difference between blood/ketchup and poop/coffee. If not they probably need more professional staff. Included the actual photos provided by the hotel showing we trashed the room Along with the email claiming blood and poop. Just horrific.