WestJet Connect

WestJet Connect is our inflight entertainment system that gives your smartphone, tablet or laptop access to complimentary entertainment and flight information as well as pay per usage Internet, including:

• Hundreds of hours of TV shows and movies
• News articles (current events, sports, entertainment)
• Internet can be purchased for your in-flight enjoyment
• WestJet destination information

There's a lot more to our destinations than before. Check out the enhanced Flight Map and see for yourself.

If you're a WestJet RBC^® World Elite Mastercard^‡ cardholder, register your card to enjoy free Boingo WiFi inflight on WestJet Connect.¹

iPhone or iPad (with a minimum of iOS 10) or an Android smartphone or tablet (using a minimum of Android 5.0; tablets with no Location Services/GPS are not supported). The free WestJet app is a must-have in order to get access to the complimentary movies and TV shows.

Laptops and other devices that have an Internet browser and are running one of the following operating systems (laptops do not require the WestJet app):

• Windows XP or newer (installation of a Flash plugin may be required to watch TV and movies)
• Mac OS: 10.6 or newer (installation of a Flash plugin may be required to watch TV and movies)
• Android: Chrome OS (installation of a Flash plugin may be required to watch TV and movies)

The following devices may have limited access to WestJet Connect:

• Mobile phones: Non-Android and non-iOS smartphones such as Blackberry and Windows and other non-smartphones.
• Tablets: Blackberry tablet and other non-Apple or non-Android tablets.
• Mobile devices (phones and tablets) without the free WestJet app will have limited access to WestJet Connect functionality.
• Cookies must be enabled in your browser to use WestJet Connect and Internet services.

Once on board:

1. Put your mobile device (smartphone or tablet) into Airplane Mode
2. Turn Wi-Fi on and look for the "WestJetConnect" Wi-Fi network
3. Launch the WestJet app

WestJet Connect is available on select aircraft. The WestJet Connect Wi-Fi network will be available once the aircraft has pulled back from the gate and the cabin crew members have completed their safety demonstration.

While in flight, if using a laptop, open a new browser window and go to www.westjetconnect.com. You will need to install a Flash Plugin to watch TV shows and movies. Note: the link above is only valid when in flight and connected to WestJet connect network, but will not work when grounded.

*Enable Flash within your laptop settings

Though your device is in Airplane Mode, Wi-Fi can still be turned on. Having the device in Airplane Mode will ensure your mobile network and Bluetooth transmissions are disabled.

Unfortunately, without our free app you will not be able to access WestJet Connect on your mobile device. Download the app to connect on your next flight.

No, TV shows and movies are stored on our onboard server; they are complimentary and can be accessed without an Internet connection.

No, streaming from Netflix and other similar sites is not permitted. For an optimal entertainment experience, we recommend downloading Netflix movies to your device prior to boarding or using WestJet Connect stored TV shows and movies instead.

No, texting via SMS requires a cellular network connection and is not available on WestJet Connect flights. If an Internet package is purchased, messaging apps like Messages (iOS) or WhatsApp can be used in-flight.

VoIP applications are not permitted during flight.

WestJet selects content with all of our guests in mind. We place content advisories and synopses on all of our films and TV shows to empower you to make choices suitable for you and your family. After you click on the movie/TV thumbnail you will see the synopsis and content advisory information located underneath the media player.

WestJet Connect is your gateway to hundreds of hours of popular movies and TV shows for free.

WestJet Connect will be activated once all guests have boarded and the doors are closed, so you can start watching TV shows or movies while you're still on the ground and continue watching throughout your flight until the aircraft lands and the doors open.

You can watch TV shows and movies from a browser on your laptop, or from our free iOS or Android WestJet app on your mobile devices.

• Supported mobile devices will require the WestJet App
• Laptops do not require an app but they do require a Flash plugin

Only Laptops require you to install a Flash plugin to watch TV shows and movies. You will receive a prompt to download the plugin (if needed) when you try to watch TV shows or movies.

• Safari, Internet Explorer and Google Chrome are supported browsers (Chrome will require you to connect to the Internet for the plugin to validate and function)
• Mozilla and Edge browsers are not supported.

While WestJet Connect will work on all supported browsers, the preferred browsers are:

• Internet Explorer (version 9 or newer)
• Safari (version 6 or newer)

You will need 2 plugins to watch movies and TV shows on your laptop Internet browser.

Step 1 – Adobe Flash Player

To determine if you need to install a Flash plugin:

• Launch WestJet Connect
• Go to Entertainment > Movies/TV and select a genre
• If a Flash plugin is needed, a message will appear in the video tile to download the plugin. Note: Most PC’s and Mac’s already have Flash installed, which will work fine. For security purposes, the browser vendors now purposely disable Flash, so the browser specifically may need to be enabled for Westjetconnect.com. Not having these settings will usually prompt you to download the Flash player.

Please check these settings to readily allow Flash for westjetconnect.com and go forward without continually requesting re-installation if it is already installed.

It only takes a few moments so just dive in and follow only the steps for whichever laptop/browser you use.

Internet Explorer

Installed by default – Instruction not required

Windows laptop/MacBook

Chrome browser – Flash setup

• Into the browser address, enter: chrome://components/
  • Check Adobe Flash Player is installed. Ex. Version 28.0.0.126
• Into the browser address, enter: chrome://settings/content
  • JavaScript – set to "Allowed"
  • Flash – Set to "Ask First"
    • Click : "Add"
    • Add site: http://www.westjetconnect.com
  • Popups – set to "Allowed"
  • Protected content   
    • set "Allow sites to play protected content (recommended)" to On
    • set "Allow identifiers for protected content (browser restart may be required)" to On

MAC

Safari browser – Flash setup

Safari should have Flash automatically installed by default, but these settings need to be made/checked.

• Click on Safari > Preferences
  1. Click on the "Security" tab
     • Enable JavaScript
     • "Block pop-up windows" must NOT have a checkmark in it
  2. Click on the "Websites" tab
     • On Plug-ins
       • Adobe Flash Player
         • Ensure a checkmark is set for it to be enabled
         • Set for Configured web sites: westjetconnect.com : If "on" leave as is, if off select "ask"

You may now be prompted to download a second plugin on the same movies/TV show tile for copyright protection

Step 2 – Digital Rights Management (DRM) Plug-in

Internet Explorer

• After clicking "Install the plugin," a security message will appear at the bottom of your window. Click "Save."
• A confirmation pop-up window will appear. Click "Run."
• A new pop-up window will open. Click "Continue."
• A plugin set-up pop-up window will appear. Read through the license agreement and click "Install."
• Once the plugin is downloaded, click "Finish" on the plugin set-up pop-up window.
• The plugin has been successfully installed. You can now access entertainment through Internet Explorer on westjetconnect.com.

Safari

• After clicking "Install the plugin," a pop-up window will appear. Click "Save."
• Another pop-up window will open. Click "Continue."
• A plugin set-up pop-up window will appear. Read through the license agreement and click "Install."
• The plugin install file has now been downloaded to your target folder. To run this file, open the target folder and double click on "PanasonicDrmPlugin.pkg".
• Another pop-up window will open. Click "Continue."
• Read through the license agreement and click "Continue" then "Agree" then "Install."
• Close Safari to continue the installation.
• Fill in your username and password to authorize the plugin installation. On the next pop-up window click "Close."
• When opening a TV show or movie for the first time, a pop-up window will appear. Click "Trust."
• On the header menu, click on Safari > Preferences
  • Click on the Security tab in the window that comes up.
  • For the Web content line: place a checkmark in Enable JavaScript and remove the checkmark (if there is one) in Block pop-up windows. ie) Do NOT block pop-ups.
  • Next, click on the Websites tab
    • Under Plug-ins place a checkmark in both Adobe Flash Player and Panasonic DRM Media Plugin options. 
      • Click on the Adobe Flash Player Plugin and be sure westjetconnect.com is set On
      • Click on the Panasonic DRM Media Plugin and be sure westjetconnect.com is set On

• The plugin has been successfully installed. You can now use Safari to access entertainment at westjetconnect.com.

Chrome

• After clicking "Install the plugin", click "Keep" on the security message at the bottom of your screen, which will download a file.
  1. PanasonicDrmPlugin_Extension.exe - Windows PC’s
  2. PanasonicDRMPlugin_Extension.drm – Mac’s
• A pop-up window will open. Click "Run."
• Another pop-up window will appear. Click "Continue."
• A plugin set-up pop-up window will appear. Read through the license agreement and click "Install."
• A pop-up window will appear explaining the steps to manually install the plugin
• The installer creates a file on the desktop called "Panasonic DRM Extension.crx" (PC and Mac)
• Into the browser address, enter: chrome://extensions
• Click on "Panasonic DRM Extension.crx" and drag it onto the chrome://extensions window. It can be enabled in either of 2 methods:
  1. Chrome will display a yellow alert icon on the top right hand corner
     • Click on "New extension added …" to access it
     • Click on "Enable extension …" to enable it
  2. In chrome://extensions it should now show "Panasonic Avionics DRM playback". Add a checkmark to make it "Enabled"

The plugin has been successfully installed. You can now use Chrome to access entertainment at westjetconnect.com.

* You may need to connect to the Internet in order to validate the plugin

Ensure your device has Wi-Fi capabilities and is connected to the WestJet Connect Wi-Fi hotspot. If you are using a smartphone or tablet turn on Airplane Mode. Download the WestJet app on your mobile device to enjoy the full experience of WestJet Connect including TV shows or movies. Refer to the Troubleshooting section of the WestJet Connect menu that is located in your seat pocket for more details.

We recommend selecting programming based on the duration of your flight as the TV shows and movies will be unavailable once the aircraft has arrived at the gate.

If you are set on watching a specific movie that is longer than your flight you can view the elapsed time display on the media player. This will allow you to resume your movie on a connection or return flight where you left off.

* Not all flights will have the same movie and TV shows available

New TV shows and movies are added monthly.

Internet is available when the aircraft is at cruising altitude. Internet availability is displayed on the homepage of WestJet Connect in the top right hand corner. Look for the green availability status. Cookies must be enabled in your browser to use WestJet Connect and Internet services.

Any device that has Wi-Fi capabilities can connect to the Internet. Please view the FAQ under "General" for additional information about supported devices. Cookies must be enabled in your browser to use WestJet Connect and Internet services.

Yes, the connection is an SSL-encrypted connection; however, when using the Internet surf safely.

• Ensure your device is supported and has Wi-Fi and pop-ups enabled (pop-ups may be required to purchase Internet plans).
• Turn on Airplane Mode
• After 15 minutes of inactivity the Internet connection will log you off, just sign back in to continue to use your package.
• Cookies must be enabled in your browser to use WestJet Connect and internet services.

This is most likely because we've restricted certain sites. Need to book a car or hotel while in the air? We've got you covered, check out the free trip-planning sites from the Internet section of WestJet Connect.

A receipt will be emailed to you after you have completed your Internet purchase.

If you can't find your receipt in your email inbox try checking your Junk folder.

You have the right to a refund of the purchase price of your internet pass if the Internet connection on board your flight did not function after you had already purchased an internet pass for that flight.

How do I request a refund?

To request a refund, simply contact our Customer Care Representative at 855-812-3621 (Toll Free) or email: WestjetWiFiHelp@panasonic.aero.

You will be required to provide the following info (available on your Internet pass email receipt):

• Transaction Number
• Date of your flight
• Card Holder (name as printed on the credit card(s) used to make the purchase):
• Last four digits of the credit card(s) used to make the purchase(s):

PayPal registered email address - if you purchased via PayPal.

Check that you have the latest version of the free WestJet app installed and that your device meets our compatibility requirements (listed above in the section "What devices can I use?").

Though we may not support your device or its operating system, we are continually working to ensure that the WestJet app and WestJet Connect are operational on a wide range of popular devices. Please let us know if you have any suggestions to improve your WestJet Connect experience via Contact Us form.