WestJet Connect

WestJet Connect is our free inflight entertainment system that gives your smartphone, tablet or laptop access to complimentary entertainment and flight information as well as pay-per-usage Internet.

If your flight is on board a 787 Dreamliner aircraft, you can also enjoy WestJet Connect on the seatback screens.

WestJet Connect gives you access to:

• Hundreds of hours of TV shows and movies
• WestJet destination information
• Internet that can be purchased for your in-flight enjoyment

If you're a WestJet RBC^® World Elite Mastercard^‡ cardholder, register your card before your flight to enjoy free Boingo WiFi inflight on WestJet Connect.¹

• Apple mobile devices running iOS 11.0 or higher
• Android mobile devices running Android 7.0 or higher^*
• MacBook running macOS 10.12 or higher
• Windows laptops running Windows 7, 8 or 10
   

 

1. Download the WestJet app before takeoff 
   
2. Once on board, put your mobile device (smartphone or tablet) into Airplane Mode 
   
3. Turn Wi-Fi on and connect to the "WestJetConnect" Wi-Fi network 
   
4. Launch the WestJet app and select the Inflight tab 
   

WestJet Connect is available on select aircraft. 

1. Once on board, put your laptop or mobile device into Airplane Mode 
   
2. Turn Wi-Fi on and connect to the "WestJetConnect" Wi-Fi network 
   
3. Open a new browser window and go to www.westjetconnect.com 
   

WestJet Connect is available on select aircraft. 

Access to the WestJet Connect catalog of TV shows and movies is free of charge and doesn’t require Internet.

1. Check that your device is connected to the WestJetConnect WiFi 
2. Make sure you disable power saving mode on your device 
   
3. If your Apple device is running iOS 14 make sure you allow access to the WestJet app. You can find it under Settings > Privacy > Local Network

WestJet selects content with all our guests in mind. We place content advisories and synopses on all our films and TV shows to empower you to make choices suitable for you and your family. After you click on the movie/TV thumbnail you will see the synopsis and content advisory information located underneath the media player. 

If you're a WestJet RBC® World Elite Mastercard‡ cardholder, register your card before your flight to enjoy free Boingo¹ WiFi inflight on WestJet Connect. 

Internet is available when the aircraft is at cruising altitude. 

1. Open the Inflight tab on the WestJet app or on www.westjetconnect.com 
   
2. Internet availability is displayed at the top right-hand corner, click on it to proceed to pricing & payment options.
   
3. A receipt will be emailed to you after you have completed your Internet purchase. If you can't find your receipt in your email inbox try checking your Junk folder. 

Certain apps and services are not supported when using on-board Internet.  

1. Streaming platforms such as Netflix, YouTube, Amazon Prime Video, etc. 
2. VoIP applications such as Skype, FaceTime, Viber, etc. 
   
3. SMS texting 
   
4. Downloading and updating apps on your device 
   

Yes, the connection is an SSL-encrypted connection. However, when using the Internet surf safely.

You have the right to a refund of the purchase price of your Internet pass if the Internet connection on board your flight did not function. 

To request a refund, simply contact our Customer Care Representative at 855-812-3621 (Toll Free) or email: WestjetWiFiHelp@panasonic.aero. 

You will be required to provide the following info (available on your Internet pass email receipt): 

1. Transaction number 
   
2. Date of your flight 
   
3. Card holder (name as printed on the credit card(s) used to make the purchase): 
   
4. Last four digits of the credit card(s) used to make the purchase(s) or your PayPal registered email address - if you purchased via PayPal.