Upgrade offer refund request

If your offer to upgrade was accepted but not honored due to a flight interruption, complete this form to request a refund. This is the only reason that a refund request will be considered.

The form should only be submitted if you have not received a refund after 30 days.

*Required fields

SUCCESS

Thank you

Success! We received your request and will contact you within 7-10 days to talk about your refund.

Our system is temporarily unavailable and we are unable to submit your information. Please try again later.

Sorry about this

Oops! Your request has hit some turbulence and cannot be processed. If it’s a technical issue, we’ll be on it, but we’ll need a little time. Please try again later.

Guest information

First name

Last name

Address line 1

Address line 2

Optional

City

Zip / postal code

Country

Email address

Confirm email address

Phone number

Flight information

Reservation code or WestJet Vacations booking number

Are there multiple people on this reservation?

Optional

Flight number for interrupted flight

Departure date

Departure city

Arrival city

WestJet Rewards ID

Optional

Processing