Inflight receipts

If you made a food and beverage purchase on board and would like to obtain a copy of your receipt, please click here. If your receipt cannot be found online please contact us.

Receipts will be available within three to 10 business days following your flight.

Tips for retrieving your online receipt:

  • Cardholder name: You can either provide your first or last name but cannot use any spaces or special characters such as hyphens. For example, "Jackie Miller-Dawson" can be entered as "Jackie" or "Miller" or, "Dawson."
  • Departure city: This field is optional. If you leave it blank it will help broaden your search. If used, you can enter the airport code, the city name or select a choice from the drop down menu.
  • We recommend expanding your flight date range to accommodate at least one week prior to your departure and one week after your arrival.
  • If you made a purchase using a pre-paid credit card, you can enter a portion of the name on the card. For example, A Gift for You can be entered as “Gift.”

Please contact us if you are unable to retrieve your receipt or have a question.

 

For onboard Internet purchases, an e-receipt was sent to the email you used to sign in. If you are unable to locate your e-receipt, please contact Panasonic, our Internet service provider, by email at customercare@panasonic.aero or toll-free at 866-663-5054.

If you rented a tablet onboard and would like to obtain a copy of your receipt, please click here. If your receipt cannot be found online please contact us.

Receipts will be available within three to 10 business days following your flight.

Tips for retrieving your online receipt:

  • Cardholder name: You can either provide your first or last name but cannot use any spaces or special characters such as hyphens. For example, “Jackie Miller-Dawson” can be entered as “Jackie” or “Miller” or, “Dawson.”
  • Departure city: This field is optional. If you leave it blank it will help broaden your search. If used, you can enter the airport code, the city name or select a choice from the drop down menu.
  • We recommend expanding your flight date range to accommodate at least one week prior to your departure and one week after your arrival.
  • If you made a purchase using a pre-paid credit card, you can enter a portion of the name on the card. For example, A Gift for You can be entered as “Gift.”


Please contact us if you are unable to retrieve your receipt or have a question.

 

For onboard duty free purchases, a receipt was provided at the time of purchase. If you are unable to locate your receipt and require a new one, please contact DFASS® Canada Company at 877-553-3277 or email customercare@dfassgroup.com.

If you upgraded to Plus while on board and would like to obtain a copy of your receipt, please click here. If your receipt cannot be found online please contact us.

Receipts will be available within three to 10 business days following your flight.

Tips for retrieving your online receipt:

  • Cardholder name: You can either provide your first or last name but cannot use any spaces or special characters such as hyphens. For example, "Jackie Miller-Dawson" can be entered as "Jackie" or "Miller” or, "Dawson."
  • Departure city: This field is optional. If you leave it blank it will help broaden your search. If used, you can enter the airport code, the city name or select a choice from the drop down menu.
  • We recommend expanding your flight date range to accommodate at least one week prior to your departure and one week after your arrival.
  • If you made a purchase using a pre-paid credit card, you can enter a portion of the name on the card. For example, A Gift for You can be entered as "Gift."


Please contact us if you are unable to retrieve your receipt or have a question.

 

Upon the completion of your online pre-purchase order, an e-receipt was sent to the email address you provided at the time of your purchase. If you are unable to locate your e-receipt please contact prepurchase@westjet.com.

Still have questions?

Please contact us if you have any questions or require assistance with locating your inflight receipts.

Inflight entertainment

Discover information on our newest inflight entertainment offering WestJet Connect, in-seat power, tablet rental program, live seatback television, inflight movies and more.

Learn more

Save on travel with the WestJet RBC® World Elite Mastercard‡

Save on travel with the WestJet RBC® World Elite Mastercard‡

As a primary cardholder, you’ll enjoy 250 welcome WestJet dollars, an annual round-trip companion voucher anywhere WestJet flies starting from $99 (plus taxes, fees and charges) and a free first checked bag on all WestJet flights.^ Some restrictions apply.

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