Turn around crew
Why are those people on the tarmac waving the orange batons around when the aircraft lands? Our turn around crew (TAC) is responsible for safely marshaling taxiing planes in and out of the airport gates.
Come rain, snow, blistering heat or irregular operations, our TAC team helps to get flights ready to go on-time by handling cargo, positioning airside equipment, supplying the aircraft with water, and other duties that support our operation.
Although they are not on the frontline with our guests, customer service is important to our TAC team because they treat our guests' bags as well as we treat our guests.