On-time service promise

You will automatically receive WestJet dollars compensation within 30 days of travel if:

  • You were on a Simplicity route between Toronto and Ottawa, Montreal or New York, LaGuardia and;
  • the flight was cancelled or delayed by more than 30 minutes and;
  • you are a WestJet Rewards member and;
  • your WestJet Rewards ID was on your booking

Please correct the following error(s):

    Please fill out the form below if:

    • you have not received this compensation 30 days after your flight was flown or;
    • you were a WestJet Rewards member at the time of travel but your WestJet Rewards ID was not on your booking.

    *Required fields

    Contact information
    Example: john@email.com
    Example: john@email.com
    Example: 111222333
    Example: YYYY-MM-DD
    Example: WS 1501