Frequently asked questions

Bulk orders must be purchased on the gift card portal. For bulk orders, gift cards can be purchased in any denomination between $10 CAD and $2,000 CAD per gift card up to a maximum cart order of $50,000 CAD.

Single purchase orders must be made on westjet.com/giftcards and can be purchased in any denomination between $25 CAD and $2,000 CAD up to a maximum cart order of $10,000 CAD.

Plastic and eGift card bulk orders can be purchased on the gift card portal. If you do not have an account yet, register for an account.

Mastercard, Visa, American Express, Diners Club and Discover payment cards are accepted for purchase of WestJet gift card bulk orders.

Gift cards can be purchased in any denomination between $10 CAD and $2,000 CAD per gift card up to a maximum cart order of $50,000 CAD.

Only one payment card can be used per bulk order.

 

Gift cards can only be purchased in Canadian dollars however can be redeemed in currencies other than Canadian dollars; foreign exchange rates will apply.

WestJet gift card bulk orders cannot be cancelled and are not refundable.

Plastic gift card bulk orders are shipped to a single address via FedEx Ground within 5-7 business days for a fee. Plastic gift cards can only be shipped to addresses within Canada. 

Upon purchase of a gift card bulk order an order confirmation will be sent via email. For plastic gift cards an email will also be sent when the order has been shipped. 

Sign in to your account on the gift card portal to check the status of your gift card bulk order.

Plastic gift card bulk orders must be activated once the shipment is received, prior to being distributed. You can activate the entire order in the ‘History’ tab once signed in to your account on the gift card portal. The gift card order will have a status of ‘Awaiting activation.’

eGift cards are automatically activated following completion of payment processing and fraud screening procedures.

Plastic gift card bulk orders must be shipped to a single address. eGift gift card bulk orders can be sent to multiple addresses by uploading a CSV file with the email addresses specified. eGift card links can also be delivered via an XLS file and delivered through an internal corporate system.

No. The personal message used on a bulk order will be that same for all gift cards within the order.

Add a carrier and envelope with your order for $0.25 per card. Each plastic gift card will be affixed to an 8.5" x 11" carrier and placed inside an envelope. Carrier information includes: to, from, message, and card value.

All gift card bulk orders can be viewed in the ‘History’ tab once signed into your account on the gift card portal.

Plastic gift cards can only be shipped to addresses within Canada. An eGift card can be delivered to any valid email address.

Plastic and eGift cards purchased on westjet.com do not have an expiry date.

Permission is required for use of WestJet trademarks and logos for the purpose of advertising, as an endorsement for a product or service, or for any other purpose. Contact your WestJet sales representative for approval to use WestJet trademarks and logos or for use of WestJet gift cards as part of a corporate loyalty program.

For plastic gift cards the gift card number and access code are located on the back of your gift card. For eGift cards the gift card number and access code can be viewed through a link within your eGift card email.

Plastic gift card bulk orders must be activated once the shipment is received, prior to being distributed. You can activate the bulk order in the ‘History’ tab once signed into your account on the gift card portal.

eGift cards are activated following completion of payment processing and fraud screening procedures.

Gift cards can be redeemed on eligible purchases on westjet.com or through your travel agent.

Gift cards cannot be redeemed through the contact centre, at the airport or onboard at this time.

Gift cards can only be redeemed for new bookings on WestJet and WestJet Encore operated flights and advance seat selection fees (at the time of booking), including applicable taxes, fees and surcharges.

Gift cards cannot be used as payment for:

  • Baggage fees, change and cancellation fees, same-day airport changes, seat upgrade fees, kennel fees, and unaccompanied minor fees
  • WestJet Vacations packages
  • WestJet Rewards redemption bookings
  • Purchase of WestJet dollars
  • Group bookings (vacations and air only)
  • Pre-purchase menu items and Buy on Board menu items
  • WestJet Connect
  • Cargo services
  • Car bookings, hotel reservations and travel insurance booked on westjet.com
  • Partner airline operated flights

A maximum of one gift card is permitted per booking. You can combine a single gift card with a payment card

(Mastercard, Visa, American Express, Diners Club, Discover) to cover the cost of the transaction if necessary. Multiple gift cards cannot be consolidated into a single gift card.

No, gift cards can only be combined with payment cards (Mastercard, Visa, American Express, Diners Club, Discover).

Gift Cards can be redeemed on westjet.com in any available currency. If redeemed in a currency other than Canadian dollars, foreign exchange rates will apply.

Yes. WestJet gift cards are fully transferable.

You can reset your password on the gift card portal.

The username is the email address used to setup the account. Contact giftcardsupport@westjet.com if you have forgotten your username. Responses are sent within 1-2 business days.

You can check order status in the ‘History’ tab once signed in to your account on the gift card portal. For plastic gift card bulk orders, if it is past 7 business days from the date the order was placed, please contact us.

Please contact us for delivery corrections.

For eGift Cards, have the recipient check their Junk or Spam folder. After you have confirmed the order details and it is past the expected delivery time, please contact us.

Gift cards are treated like cash; WestJet is not responsible for any stored value balance on gift cards which are lost, stolen, damaged or destroyed.

Applicable fare rules apply for bookings paid for with a gift card.

WestJet gift cards are not refundable or redeemable for cash except where required by law. The remaining value of a gift card does not expire and can be used for future travel on WestJet.

WestJet dollars cannot be earned on the purchase of WestJet gift cards. WestJet Rewards members will earn WestJet dollars on flights booked with a WestJet gift card.

WestJet Gift Cards cannot be reloaded.

Sign in to your account on the gift card portal to check the status of your gift card bulk order. For other inquiries, please contact us.