Brickell Bay Beach Club & Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 965 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great customer service, terrible hotel

    Reviewed by kbasdeo(North Houston, Texas) on Jul 14, 2018

    		
			TripAdvisor users rated this property
			1
			out of 5

    My wife and I visited the island in July and decided to save points from staying at the Holiday Inn and stayed here at Brickell Bay Beach. Worst mistake I’ve made by far during our trip. We were fine with the hotel being older and less appealing considering the price, but our first night we stayed our room’s air conditioning unit was blowing hot air. After maintenance visited us for the third time that night, we were relocated to room 427 which had a new air conditioning unit. Well that isn’t so bad, right? Wrong! The next day, right before showering after our return from the beach, the water was shut off throughout the entire hotel. We had to wait at least an hour before the pressure built up before showering. Two days go by with no issues. By all means, my wife and I are not much of a complainer when it comes to hotel accommodations. Ha! So much for this trip. Now the elevator goes out for most of the entire day and doesn’t make it much easier considering we are staying on the 4th floor, but no big deal. Lastly, their WiFi went down for their entire hotel and required an onsite technician to come out and resolve the issue. It may seem these aren’t much of a deal breaker but coming to the island for quick getaway didn’t make it comfortable for us. I do have to admit, the hotel did respond appropriately to resolve all issues in a timely manner, but if your looking to stay here, beware. If I had to do it again, I would have used my Holiday Inn points and stayed there.

    Left after 10 minutes

    Reviewed by lisaNJ452(Blackwood, New Jersey) on Jul 02, 2018

    		
			TripAdvisor users rated this property
			2
			out of 5

    My flight was cancelled and American airlines gave us a voucher for here for the night. When we walked in the room it stunk like mold and chemicals mixed like they were trying to cover the smell. The worst part though was the previous guest's hair all over the floor. It was just an aweful dirty smelly place. We walked across the street and paid 400 dollars out of our own pocket for a night at the Hyatt. I wouldnt recommend this place. It may be affordable, but You get what you pay for!

    Great location!

    Reviewed by Sheila M() on Jun 29, 2018

    		
			TripAdvisor users rated this property
			4
			out of 5

    We stayed from June 7th till June 12th in room 320 and it was great!! the location is perfect with a lot of restaurants and small beach bars in the area. we rented a car but we barely used it and the beach is on walking distance which was perfect. The staff's are very friendly especially Juan at the pool bar. He gave us great advice and always showed interest. Some room are more quiet than the other it depends on which side of the building you're located. We had breakfast included which is very simple nothing too fancy but worth the money.

    Accommodations & location

    Reviewed by Darvi A(New York City, New York) on Jun 25, 2018

    		
			TripAdvisor users rated this property
			5
			out of 5

    Due to many reviews I read, I was hesitant to book at Brickell Bay. I decided to stay here and was pleasantly pleased. Our room was cleaned twice per day. The workers were friendly and went out of their way to get whatever we asked for. It’snot a 5star place I will give it 31/2stars. Price is very reasonable for your pocket. It’s not oceanfront but it’s right across the street. Centrally locates to everything: Restaurants, beaches, and excitement!!! I will definitely return

    A Real Treasure!!

    Reviewed by Cat S() on Jun 24, 2018

    		
			TripAdvisor users rated this property
			5
			out of 5

    The price/value for this adults-only property, which is a 3-minute walk to the beach, is insanely awesome! I will absolutely be back to stay. The staff were so accommodating and friendly- they worked hard to make sure I was happy with all aspects of my stay. The room was extremely clean and spacious. The pool with swim-up bar was also clean and sparkling. Brickell Bay has a private beach area at Palm Beach with complimentary lounge chairs and palapas. There are literally hundreds of restaurants and shopping venues within walking distance. Their restaurant, Joe & Guiseppe's was delicious (I ate there twice!) But most importantly: The awesome staff really made my stay incredible. A special thank you to Calvin, Andria, Brandon, Ramphes (Kelly), Feliz, Juan Carlos and Mechelline. I hope I didn't miss anyone, but I really want management to know that these fine associates are all top-notch! Thanks to all!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

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