Brickell Bay Beach Club & Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 939 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Uh, where's the beach

    Reviewed by William D(Upland, California) on Apr 08, 2018

    		
			TripAdvisor users rated this property
			3
			out of 5

    Might be called a Beach Club, but you'll have a long block's walk through the actual seaside mega hotels to find it. Place is in C level condition. Room waaaaay short of electrical outlets; if you want power, you'll not have lights. A/C continuously leaked cold water across the whole floor despite a complaint to the front desk. Controls on the A/C unit destroyed and not usable. Sink plug stuck in drain and not removable without tools. Good internet. Pleasant desk staff. Quite clean and very quite. Good bedding. OK TV service with limited channels.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-3

    Service

    Service-4

    Older, but great value for Palm Beach

    Reviewed by Tabor-Finch(Maryland) on Mar 11, 2018

    		
			TripAdvisor users rated this property
			3
			out of 5

    We stayed at this resort for 1 week. This is an older beach resort style hotel. Room was spacious, but dated Although people complained about towels, we had plenty and they came by the room 2 times per day with towels. With resort prices being more than double across the street, this is a cost friendly alternative. The room was cleaned daily and the pool was nice. The only downside was no coffee pot in the room and there was a $10.00 per day extra charge if you wanted a refrigerator in the room. I have traveled extensively and a coffee pot/kettle and a refrigerator are normally included everywhere. Staff was friendly. Our stay included complimentary continental breakfast. The food was good, but needed more variety.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4

    AVOID THIS PLACE!!!

    Reviewed by LEF61(Boston, Massachusetts) on Mar 08, 2018

    		
			TripAdvisor users rated this property
			2
			out of 5

    DO NOT BE ALLURED BY AVAILABILITY (there’s a reason why), DON’T BE ALLURED BY PRICE (it’s NOT worth it!!!) We checked in last night to a room with a nice bath and refrigerator. Soon thereafter we realized the air conditioner didn’t work! It was almost 90f in our room! We asked for this to be fixed while we we’re out for dinner, it wasn’t! We returned, no feedback, no communication, etc! When I complain again, “oh yes sir, have a note here to relocate you. I need to request luggage cart, do all the move and effort! We move to new room...AC works but there’s no refrigerator! We have ham, cheese, fruits, etc to chill! We request the refrigerator from our previous room, which is not available to anyone to be moved to our new room. 18 hours later, 3 different employees, no one has done a thing!!!! After waiting 20 hours the front desk clerk tells me that they’re not allowed to move furnishings from one room to another. He assured me he will talk to manager and make it happen. 4 hours later no refrigerator, disdain and total attitude from the clerk. Add to this: Rooms are small, loud bar outside, Minimalist amenities and towels Bath lights blew out Bath tub INCREDIBLY uneven; safety hazard No bureau or shelves to lay clothes THIS PLACE SUCKS!!!

    Even at value pricing it's not worth it

    Reviewed by ksh0309(Manchester, New Hampshire) on Mar 05, 2018

    		
			TripAdvisor users rated this property
			2
			out of 5

    We stayed 2 nights and couldn't wait to leave. The room was rundown and smelled awful. We got only 1 thin towel each and had to keep asking for more. The floor was sticky and nasty. There was no dresser in room to unpack your belongings. The safe didn't work. The hallway was so dark it made us uncomfortable. The only good thing about it is the proximity to bars and restaurants outside of property. Would not recommend it to anyone.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-2

    Not a great experience

    Reviewed by Emma C() on Mar 02, 2018

    		
			TripAdvisor users rated this property
			1
			out of 5

    Very disappointed in the hotel. There was 2 of us staying there and I had to continue to ask for towels because they left us 1 towel. There was no “Do Not Disturb” sign so house keeping kept knocking to access the room even after I advised them we would be out later and they could do what they needed. The AC was not working and there for the sheets were damp because of the humidity, the floor was slippery because of the humors and it was dirty. the shower was not working and I called on day 1 and no one came to fix it. I had to ask again on day 2 and finally someone came to change the shower head. It was our first trip to Aruba and the hotel looked decent online but we were very disappointed. The only positive thing of the entire stay was the front desk girl, who’s name escapes me, but she was very friendly and nice

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