Grotto Bay Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 3265 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic hotel, fantastic staff.

    Reviewed by CxBx(West Sussex, United Kingdom) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here in September for 9 days on all inclusive basis, our second visit the previous visit was 3 years ago and we knew we would return as soon as possible. It was as perfect as the last time, The rooms had been updated and looked very stylish and fresh and have a fridge and coffee machine. The food is excellent in all areas, we could not fault the excellent choice, presentation or the value for money. The atmosphere throughout is warm and welcoming because the staff are fantastic, in particular Vanessa our room attendant, Razvan, Fernandinho and Victor, the management team were always visible, approachable and interested in their staff and customers. We were here during Hurricane Humberto and were very very impressed by the way the hotel handled this ..the manager gave a very professional, thorough and calm briefing to inform us all how to stay safe. Food and beverages were provided in a timely efficient manner before the winds became too strong then the hotel staff who needed to were able to go home where they had to prepare their homes and families. The next day the staff worked tirelessly to make safe all public areas and provide excellent service for us all so well when most of the rest of the island was still without power and sustained much damage ...the Management team were out from early morning sweeping and hosing down areas covered in debris and battling with errant sunbeds etc on the beach assisting their teams. Can’t wait to return and highly recommend Grotto Bay.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    NATURA SPA at Grotto Bay Resort

    Reviewed by cocoallen(New Jersey) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What an absolutely amazing experience!! The massage was outstanding. BUT the setting in a cave was incredible. While getting massaged by the Massage Therapist, you listen to the dripping of water from the stalactites into the pool of water beneath your floating wooden platform. So very peaceful. The dim lighting adds to the very zen experience. There’s a relaxation area where you can just relax before or afterwards. Such a relaxing experience I hope to be in Bermuda again so I can visit this resort again. You can use the spa services even if not a guest at the beautiful resort. Excellent massage and super pleasant, unique experience.

    August in Bermuda

    Reviewed by donsy1985(Washington DC, District of Columbia) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Ashley the front desk manager and Nadine the room attendant, how we miss you!!! This was our second time here, 15 YEARS later (yes you read that correctly)! If you care about "supporting and sustaining local", then this hotel is a must. I believe it is the only remaining establishment owned and operated by Bermudians... all other hotels are from chains outside the country... its homey, clean, small, beautiful, and has a grotto which means the fish and wild life are especially incredible !! Dont come here if you're looking for a traditional Marriott or Hilton experience, its a grab your own towels, and find your own nook kinda place.. My understanding is that it is one of the few if not only all inclusive spots on the island as well, and I would definitely recommend upgrading to it... the food at the pool grille is delish and keeping the drinks flowing is much easier with that option... This place is home away from home.. worth checking out !!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    First time trip to Bermuda

    Reviewed by GirasoleBella(Canada) on Oct 06, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Travelled to Bermuda for one week in mid Sept. Bermuda was chosen as my partner and I wanted to travel to somewhere new and as it was a babymoon, being Zika-free was an advantage. Here are some overall thoughts... Room for improvement: -hotel room could do with an upgrade - there was rust found in some spots (ceiling, bathroom, closet floor, etc.) -hotel room has a window - the light from outside definitely intrusive and hard to sleep -there is a safe in the room but there is a key, which is a bit of pain to keep with you. Recommendation - safes with a code -hotel room flooring is not fully carpet but not really the opposite either. Bring in a beach location, we prefer flooring that can’t suck up humidity and musky smell -hotel lacks entertainment - so there really isn’t much to do after dinner -on one evening there was a comedian show which we watched. It was in the basement, which is very dated and is fully carpeted - the smell was awful -we wondered why the hotel doesn’t use its outdoors more - i.e. dinner, shows, etc. -there is a choice of 2 restaurants for dinner - with similar food/cuisine, which definitely makes it easy to get sick of the food -there should be an-all inclusive package that doesn’t include alcohol (pregnancy)! -furniture in room and main building/outdoor furniture should be leather/easy to clean vs cloth -clean up after hurricane was lacking -beach chairs and tables need upgrade Positives: -Polite staff -food was overall good -Buffet nights were good with the outside grill -Beach -Convenient - short drive to airport -All inclusive they offer - worth it

    Great resort

    Reviewed by amarisy2019(Unity House, Pennsylvania) on Oct 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here while in Bermuda for a wedding. The resort was great! I cannot say enough about how friendly and helpful the staff were! Everyone was always smiling and more than once people went out of their way to make our experience great. The all inclusive was definitely worth the money, The included bus pass was great! We used it to get to the wedding events and to go into town for harbor nights which saved us a few expensive taxi rides. The rooms were newly renovated and beautiful. Nearby is the swizzle in which was great as well as the crystal caves. I’d definitely stay there again.