Occidental Costa Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 9221 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Lively and fun

    Reviewed by 390ginag() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was very nice. The staff was great but Alejandro Balam and lució batín were the best bartender ever. They didn’t need to told to refill our drinks and always were very attentive to our needs. The food was amazing and it was a great time at this hotel

    Place with hidden or unexpected charges

    Reviewed by Loraroad(Cancun, Mexico) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Choose this resort from excellent reviews on Tripadvisor, like I always do, and first time got really irritated from how different in the bad way are reviews from real pic of this resort. So this place has charges you will find out only when will come there. Charges from towels $25 per each in case you gonna loose a towel card or a towel itself. WiFi charges, although even in 2 stars hotels WiFi is FREE. Food is just a bit better than okay. Some of it was overcooked, over fried or very hard. Many small things in the room need to be updated, like leaking toiled pipe. Much needed to be updated outside speakers, stupid pencils (used from others) to pens in the rooms. Because even in 2 stars hotels you have pens nowadays. I understand people, who never been in all inclusive resorts, came to this one and leave excellent reviews. Maybe they have nothing to compare to. But local guides... Shame on them to rate it excellent. The whole pic of the overrated place is in small details. The only 2 good things were- beautiful turquoise ocean water and resort entertainment. Those guys were working good. But again if you want more quiet or relaxed vacation this resort is a wrong choice.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-1

    Lovely hotel

    Reviewed by siang251(Chaguanas, Trinidad) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I visited this hotel from the 3rd to the 7th January 2020. Our first impression was that the place is exceptional clean and the first desk workers are mannerly. Upon entering our room, we felt comfortable and at home. The room was well kept and we had no issues except for the double beds, but they switched our room the next day, with no issue, to a room that had one king size bed. The pool was lovely and clean, they had a lot of pool games and activities for guest to part take in. The food was nice, I loved the fact that they had a 24 hour snack area, this came in handy when we had to go on a tour at 7am. I would recommend the Mexican restaurant to eat at. The drinks were made well, I enjoyed sitting by the pool and being served. The staff was nice and none came off as being rude like some other guest have stated here. The nightly shows were amazing, I enjoyed the fact that I could relax at the hotel and not leave for entertainment. I would recommend this hotel to anyone and I would definitely return. It has a lot of activities around and near the hotel. You can take a bus for 1us and go to la Isla mall or see the aquarium. The only thing is that you have to pay for the WiFi

    OK

    Reviewed by 82brucel(New York City, New York) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    As with most all inclusive resorts the food was the downfall. This was below average. Grounds were nice, staff was helpful. Chairs and towels were excellent. Pool music was a little loud if you anted to m=listen to your own media. Rooms were ample size and clean. If nothing else positive about the food it was safe. We ate salad and raw fruit and no GI problems.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Great place

    Reviewed by Ashleycruz1() on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I loved everything about the hotel. Una cosa que me gusto mucho fue los juegos locos. Javier is very nice and made the games a lot of fun. I will definitely return to this hotel in the future. The entertainers and the staff were all so friendly and made my stay even better