Crown Paradise Club Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 13777 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Restaurant

    Reviewed by Jennifer T(Chesterfield, Missouri) on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our server Ferdy at the Mexican Restaurant was excellent! Very fast and friendly and professional! The following night we went to the Italian restaurant and he was there so we requested him. He made everything special. Gracias, Ferdy.

    Very good staff but not so good food and attractions for babies

    Reviewed by Jajabalb() on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The food at the buffet was of on the first days of stays, after that I got kind of fed up. The hotel doesnt have warm pools that you can stay with your kids, it has only on "adults only section" and the days I stayed was kind of cold. I wish they have japanese food on the buffet, but they didn't, and the japanese restaurant was closed. The staff is extremely friendly and prompt to help you in anything you need. The wifi works very well in any place of your stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Crown Paradise Club Cancun - Value-oriented all-inclusive

    Reviewed by Explorer39144726551() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort was good for the value. I reserved the resort through Costco Travel which included great transportation from and to the airport(BD Experience), Even traveling as a couple, I HIGHLY RECOMMEND he upgraded club room with hot tub in room. We used that tub every day and night, especially when the weather was not accommodating. Surprisingly, the general buffet (La Palapa) was better than the reservation-only restaurants, which only two restaurants were open and they rotated everyday. If you like Mexican food, the buffet is where it's at. They had one station that changes daily, but disappointed that the buffet didn't serve guacamole or horchata. I like that there's an adults-only seating area as well as outdoor seating. The snack bar by the pool was underwhelming (low quality hot dogs, hamburgers, chicken nuggets, etc). Pool bar was great though. The buildings are definitely dated, but passable. Just don't have high expectations and you'll be fine. Service was very good and staff were very friendly and amenable. COVID precautions were alright. All of the staff wore masks and most of the buffet was served by the staff. I do wish there were more hand sanitizing stations. In summary, you get what you pay for, which is good but not excellent or awful. I would try another resort for my next visit, but I wouldn't hate it if I came back. PS. The resort credit from Costco is only good for laundry, massage, wine, and lobster dinner. It would be nice if it applied to room service fees =(.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Jesus the belboy

    Reviewed by RioGii() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at Crown Paradise was the absolute best experience! There are a variety of restaurants to choose from with a diverse menu but you can't go wrong because the food at every single one is top notch. They have every kind of drink you can imagine so you'll never run out of options there either! The room we had was a idyllic; it came with a walk in shower and an gorgeous hot tub to soak in, and the service we received while we stayed made the whole experience a dream. Everyone we encountered were great, particularly Jesus who went above and beyond to make stay the best it could be. Jesus you are an absolute legend!

    Honeymoon visit

    Reviewed by ljbeutler(Provo, Utah) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We really enjoyed our stay at the crown paradise club! The all inclusive package allowed for some fun included dinner reservations and a neat experience overall. If at all possible call in advance (before your trip) to make dinner reservations. We were unable to and ended up just eating at the buffet 2 of the nights. The buffet is good, but the restaurants are almost magical and the drinks there are much much better than the buffet. Don’t be afraid to order 2-3 entrées per person at the restaurants though. They are really good, but relatively small and you can order multiple at no extra cost (we stayed all inclusive). My wife and I don’t drink but we enjoyed the virgin piña coladas and other drinks served at the restaurants and the drink bar. We traveled with Costco and they provided well for the experience and had people working through Costco there to help set up day trips which even after shopping around turned out to be competitively priced. The resort also provided a number of fun services per special request, extra decoration, cake delivery, etc, just be sure to bring cash, because extra services can only be pain for that way. We upgraded to the ocean view room and were very satisfied with it. For just a few dollars more a night we got a room with a jacuzzi and balcony overlooking the ocean. The room service and cleaning was excellent and they restocked the in room mini bar with water and soda every day for us (we requested to alcohol and they were very accommodating). Overall fantastic stay and would definitely recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5