Catalonia Riviera Maya Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 12262 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not happy

    Reviewed by Dadeancell() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    It was not a good experience for us .. It was like being on a building site not very relaxing holiday at all not when we worked hard n got this .. we paid for a suite n got noise every day ...so what a relaxing holiday we had The travel agent never told the guests before they travel to decide whether wanted to go .. Is this not common practice to do so after all we are the paying guest's not much too ask First time in Mexico never again

    Quality not Quantity

    Reviewed by orlaberry(Barnsley, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    One of my favourite hotels in the world. It's not the biggest and certainly not the best. It's the friendliest. People return here year after year as it just has something about it. The food is great, as are the drinks. The ala cartes are some of the best we've ever eaten at. The Japanese is awesome. The standard rooms are ready for updating, and the upgraded rooms are a bit expensive. The whole resort is very clean. Entertainment is very good, aside from the French only animation team, who ignore you if you are English. The best thing about the place is the rest of the staff who can't do enough for you.

    Catalonia Riviera Maya Trip

    Reviewed by dsimball() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It was ok. Not great but ok. Food and drinks could have been better and the spa needs a HOT Jacuzzi. The DJ in the club needs to learn to mix music so the type of music doesn't change drastically from one genre to another.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2

    Good visit

    Reviewed by Kezfoodtravel(Glasgow, United Kingdom) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I came here for two weeks with my sister. The food in the hotel was of a good standard. A good selection at the various buffets and the a la carte restaurants were great. Rueben who served us in the Mexican restaurant and all the staff from the steakhouse were excellent! - big shout out to them, we went back to these restaurants twice! Our room was clean and the aircon was good. Can’t complain, you get what you pay for. Our cleaner was also excellent and always left us a little towel animal which we loved. I don’t think that the hotel treats the plants etc for mosquitos either as I got bitten so much on this holiday, which I have not experienced at other hotels I’ve stayed at in Mexico. The only reason I did not give this hotel five stars is because of the way a certain member of the ‘Club Lookea’ entertainment team was towards us. The particular member of staff from this entertainment team continued to give me and my sister dirty looks at the pool every single day and was very rude! He also often did this in the abuelo bar at night. I’m not sure if it was because we were British and not French, but it made us feel very uncomfortable in the hotel as two females on holiday - be wary! The actual Catalonia entertainment team in the green uniforms were lovely. I’m not sure why they have separate entertainment teams, especially when one team in particular treats others differently. Finally I would like to highlight how well Roberto from the Tequila pool bar treated us throughout our whole stay!!! Always had a smile on his face. He is a fabulous member of staff, an absolute credit to this hotel and really brought our spirits up despite the rude treatment from the staff member mentioned above. Couldn’t recommend him enough!!

    Building site / excessive noise

    Reviewed by Nin92xo() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    So we visited the Catalonia Riveria Maya from the 3rd October to 13th October. I would definitely say if you have this hotel booked for October - November 2019 ask to change hotels as they have major construction going on atm as we unfortunately found out during the full 11 days of being there. Especially if you are paying to be "privileged" hotel guests it was even worse in that area. We found the whole experience a massive disapointment. We were woken up at 9am to banging on the wall from the room that joined and below as they were carrying out maintenance. They had building works on the tapas bar, privileged suits the normal suits and you could hear it from anywhere in the hotel complex, even when sat by the pool. Also there was this really hideous yellow and black precautionary tape wrapped around the pool area where there was meant to be plastic/ glass which was an eye sore. We had to move rooms because we were located by the club and all you can hear is the industrial fans running and vans/ people coming to and from in the early hours of the morning. When we asked to move rooms we got spoken to terribly by one member of the reception staff. We got roped into doing this marketing thing where one staff member walking us round trying to get us to become "exclusive members" (which btw is £10k to be a part of and is essentially a time share) told us we couldn't have picked a worse time to visit and the weather would not clear up and the beaches weren't very nice?? This was on the first day which made us feel really negative considering we had spent £2500+ to be there. He wasn't lying about the beaches either, they weren't very pretty at all, certainly wasn't the calming paradise that was sold to us by TUI. The food at the Al a Carte restaurants was good, the sushi bar was great including the staff. The general staff around the hotel were okay however due to the fact we had complained about the room we did get an off-ish vibe from them the rest of the holiday compared to the first couple of days of arrival. The spa is incredibly expensive, you only get like an hour to use the facilities and the water is freezing. It is very nice to look at though and the massage was nice. I'm actually heartbroken as we had waited a year for this holiday and it just wasn't relaxing at all.