Dreams Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 3169 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic Wedding Experience during COVID

    Reviewed by Betsweet() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second attempt at marriage during the pandemic! We gathered up 17 friends and family members and headed to Dreams Playa Mujeres. The ENTIRE week was flawless. We stayed in the Governor's Suite - it has insane views of the whole property and ocean! The patio is unbelievable. Outdoor shower, hot tub, and large enough for multiple families to relax and hang out! We used the patio every single night with all of our friends and kids. The attention given to us was exceptional - from the activities staff to the wedding staff, photographer, housekeeping - they were all masked at ALL times and couldn't have been more delightful. We felt safer here in Mexico than home in Dallas! The wedding itself was terrific. We have been to many resorts (Secrets, Dreams, Iberostar) that hold weddings close to the resort area and there are always random people watching. Here it is very secluded and private and NO ONE random in a bathing suit was peering on! HUGE shoutout to Monica Cardona, our wedding coordinator, who didn't leave a detail unturned. She was SO thorough throughout the months preceding, as well as the actual event. I would tell ANYONE to please get her as your wedding coordinator!! And Daniel Perez, who took our photos, was superb! Our family is STILL raving about the pictures. We cannot wait to see the album he is putting together for us! As well, the activities staff was so engaging! Shoutout to Fredy Ochoa who got my upper teens involved in Zumba, Basketball, and Volleyball (and probably many more). And Isaiah who got a volleyball game going for us last minute in an empty pool that wasn't on the schedule! Love both of you guys!!! Lastly our Preferred Club bartender that took care of us all week - Alejandro! We were treated like royals by the entire staff! This place is perfect for couples, families, weddings, anything! We will definitely be going back!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Meh!

    Reviewed by kellerdouglas36() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    It was a beautiful atmosphere and most staff friendly. It was very hard to get food. Pants required all over, not very tasty, and took forever or no available spots. Buffet was also close but nothing in place to supplement.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-2

    Best Covid Family Escape EVER

    Reviewed by 775vickieb() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my kids 1st experience going international & we all loved every bit of it! Not only did the ENTIRE staff practice outstanding safety precautions to meet the needs and requirements of Covid, but the measures they took in order to maintain such a high standard for everyone traveling during this time, I just can't begin to explain how wonderful they were. I felt more safe over there than I do in my own hometown. My favorite staff member was Claudia from VIP services (I think). She was ever so helpful and a pleasure speaking with, I found myself looking for her everyday (but of course she has days off)! Our favorite dinner restaurant was Fusion. Our favorite pool was the Grotto, although the bar was closed down during our stay so we had to go to the other pool bar. Our favorite breakfast restaurant was Gaucho & the Dolce cafe was delicious as well. Every waiter, room maid, restaurant manager, Concierge & front desk member, etc were absolutely outstanding with professionalism and kindness. I am so glad I decided to take my kids here! No one will regret coming here!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Family Covid Escape

    Reviewed by ccarper() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited for a week and loved every minute of it. They practiced very safe practices for covid, and the resort was only 20% capacity. The staff was exceptional, especially “Freddy” and the entertainment crew. The pools were clean and beaches were beautiful. We will be coming back!

    Amazing Resort and Wedding Destination

    Reviewed by rwlauer(St. Louis, United States) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where to begin? We recently returned from a weeklong stay at the resort for our wedding. We had 30 guests spread between the Dreams (family) and Secrets (adults only) neighboring resorts. We had a wonderful experience! The staff during the entire trip was great, service far exceeded expectations, and the food/drinks were better than any other resort we've been at. Also, as far as COVID protocols, we all felt completely safe. There is hand sanitizer everywhere, the staff all wear face covering, there is plenty of outdoor seating and more precaution with the food service/wait staff than any restaurant I've been to in the U.S. The beach was white sand and beautiful. For those with kids (my sister brought her 2 kids), the kid's club and water park at Dreams received "awesome" reviews. For anyone looking for a wedding destination, I cannot recommend the venue enough. Form the beginning, our wedding coordinator (Paola) was in constant communication prior to arriving to discuss location, wedding details, food, ect. She was extremely helpful in the planning stage given we hadn’t seen the venue. It only got better from there. Upon arrival, she walked us through everything and made sure all our questions were answered and concerns alleviated. The day of the wedding was seamless! The beach venue was private from other guests and in a perfect location. They guided guests to a 1 hour cocktail reception while my wife and I took pictures. Then the reception/dinner followed on the pool terrace. The MC/DJ was great as was the wait staff and food. We received nothing but positive feedback from our guests. Thank you, Paola! Additionally, the onsite photographer (Emmanuel) was amazing and the pictures turned out great! I know it probably sounds like I got paid to write this, and as someone who is usually skeptical of reviews like this, I can assure I received nothing in return for this review. Highly Recommended!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5