Excellence Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Excellence Playa Mujeres
    6. Excellence Playa Mujeres review

    What to expect (based on 17553 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent at Excellence

    Reviewed by Jacqueline512512(Austin, Texas) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing time at this magnificent place! The staff was so incredible and everyone we met was so nice! I would love to go back to the Excellence Playa Mujeres! If you go you must go to the spa! I've never been through a hydrotherapy session before. It was so fantastic!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing!

    Reviewed by emilya312(East Tawas, Michigan) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I spent a week at EPM in early Nov to celebrate our 13th anniversary. We booked an EC swim up room and since we stayed for 7 nights, we were able to have their complimentary anniversary package. We had previously traveled to Secrets Maroma Beach so we felt the bar was set very high, but EPM exceeded our expectations. Aside from the beach, which can't be topped at SMB, we preferred this resort due to the amazing service and the EC options we enjoyed. Anniversary package - We had an amazing night at the beach dinner. There were only two couples so it felt private and intimate. They did come and do professional pictures and we purchased two as they turned out so lovely. I would have bought the whole package, but my husband is the voice of reason ;-) We also enjoyed the hydrotherapy and neck and shoulder massage. We felt it was a good enough experience that we didn't need to book any additional spa packages. It was a great afternoon of pampering. We also loved the extra touches with the champagne breakfast and our waiter Jose did an awesome job. It is well worth traveling around your anniversary. Room - The room was beautiful and this is one of the things that sold us on this resort over SMB. The swim up room in building 7 was quiet, had lots of sun and had the benefits of a pool concierge and our awesome waiter, Francisco. We loved being able to lay out on our sunbed and run in if we needed something out of the room. We did not feel that a lack of privacy was an issue and would definitely book this room type again. We also enjoyed the special touches of the towel art, rose petals, etc in our room upon check in and after our anniversary dinner. Food - We ate at Toscana most mornings (GREAT selection), tried room service, pizza, tapas and Grill/Lobsterhouse for lunch. We liked eating at one of the "sit down" restaurants and people watching while we took a break from the beach. For dinner we enjoyed date night at Agave (beautiful atmosphere), Basmati was delicious!!!!, Chez and our favorite was Magna. We ate there our last two nights and it did not disappoint...definitely try the Cauliflower soup! The food was very good everywhere. Drinks - Some of the frozen drinks seemed too sweet and watered down, but then we learned that we loved the champagne drinks the best. . We did not care for the wine. Diego was super fun at the cigar bar and EC bar had lots of tasty options. Overall an amazing resort and we WILL be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    excellence beach Concierge

    Reviewed by Kltravelers() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned 11/2-9 with a large group from NY. The entire resort was beautifull, the staff so incredibly friendly and helpfull. a special shout out to the Excellence concierge Manuel. also the food and beverage manager was extremly helpful in helping such a large group with seating at dinner, Nelson. also Guadalupe from the beach waitstaff was always so sweet and quick to anticipate your drink orders.

    You can't go wrong here!

    Reviewed by jasonV2013KI(Calgary, Canada) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I went with two other couples for a week. Overall it was an amazing experience. 90% of the time the food was amazing, the service was always top-notch, the grounds were immaculate and you never felt rushed or in the way. There are tons of extra little details that the Excellence takes care of and does to make you feel just that little bit more special. The only downside that we all agreed on was the lack of proper door on the toilet. Privacy is not really an option and, well, stomach troubles tend to happen in Mexico.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Pool freezing

    Reviewed by sjs123_12(Melbourne, Australia) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have been to all the excellence and finest resorts and they are all much of much. Playa mujeres is the most expensive and the hotel has very nice gardens and art sculptures. Food is similar across the resorts. I find the swimming pool very cold and this is the first time I have encountered this. I have reported it to management to no avail saying it's not the date from which they heat it. I'm here a week perhaps they will take notice as this feeling is shared amongst most guests. The pool is the social hub of the hotel and needs to be accessible.