Finest Playa Mujeres by The Excellence Collection

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7807 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Still here!!

    Reviewed by Johnnyrockets1982(Trevose, Pennsylvania) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We’ve been staying here for our honeymoon since November 23rd. Me and my fiancé are staying in room 6365 and I must say that the view is spectacular. The food at this resort is amazing to say the least and the service is outstanding. From Carlos at the beach to Salvador in the entertainment deptartment they go out of their way to make sure you’re living like royalty. Everything about this resort is perfect. Every restaurant has delicious food and will attend to your every need. I’m so happy I get to stay here for another week. If you’re on the fringe about booking don’t hesitate and lock it in!!!!

    Definitely worth the visit

    Reviewed by Janaenewman() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’m currently flying home from a 3 night stay here (Nov 25-28) Overall I had a great & relaxing time. I was celebrating my birthday as a solo female traveler and they definitely made me feel at ease and celebrated. I had the Execellence Club swim up suite and it was perfect! You will love that room. My room was directly in front of the excellence outdoor bar and if you’re outside they will constantly check to see if you need drinks. If you’re booking a swim up I recommend asking to be on that side. I’m a very laid back vacationer so I didn’t go many places or do much but the people I did encounter were very professional, friendly, and everyone is great at there job! One of the first and last people I saw was Rafael who assisted me with my baggage during check in and check out. He is so sweet and had some kind words for me before I left, he made me not want to leave! My most memorable experience was the spa by far! I spent two consecutive afternoons there and it was the best spa experience I ever had! The hydrotherapy circuit guided by Getsy was great. Do not skip this if you are excellence club as it’s included. I skipped it last year at another excellence property and now I regret it! I also had the mezcalli ritual with Alondra and let me tell you... you will feel like an entirely new person. Lastly, I had the Des Hullies facial (i cannot remember her name I feel terrible!) but she did an amazing job as was soooo sweet. I also want to thank Aseneth who gets you set up and sees you after your treatment, she had a nice birthday setup waiting for me after my ritual and they sang me a song. The spa is a must! Lastly, thank you to Victor, the Excellence concierge for calling me and setting up my room really cute on my birthday. This may be my new yearly birthday ritual :) Oh, and I do recommend using their in house transportation service. It’s worth the cost in my opinion. I got picked up in the very nice new Escalade. They were there waiting when they said they would be both times and it’s just a nice way to start and end the trip. Plus the cost gets charged by the hotel when you check in. Very hassle free. As far as food goes, room service was okay. Some things better than others but it always came very quickly and before the estimated time. I had Dommo (excellence club restaurant) on my birthday night and the food & service was amazing. The only other place I ate was Dukes Lobster and seafood for breakfast and lunch, also delicious food and great service. The drinks everywhere were always good and STRONG. I had a couple of espresso martinis at the excellence club bar while waiting to check out and I definitely recommend for a morning pick me up. Another plus is that you are free to eat and drink and chill on the resort after check out while waiting for your transportation. I wasn’t due to be picked up until 12:45 and even though check out is at 12, I was able to have a couple drinks at the Excellence bar and no one hunted me down to kick me out lol. My bags were also promptly picked up at 12 pm on the dot by Rafael like we agreed upon the night previous. All in all I recommend this place and probably will return. It’s a nice spot for a solo vacation and the children being present in the non excellence areas didn’t impact my vacation negatively at all. This is my first time writing a travel review so I know it’s all over the place lol but I was compelled to show my appreciation for making my first solo trip a success. Thank you Finest :)

    Best family vacation

    Reviewed by sarahweidaw(Raleigh, North Carolina) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful hotel, beautiful beaches, great food, and outstanding service. Go see Francisco at the finest club beach!! We will definitely be back - it was a wonderful family experience. The kids enjoyed the activities and we all enjoyed the food and beautiful facilities.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Satisfaction

    Reviewed by kwonsunghee613(Ann Arbor, Michigan) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was satisfied with most things. All employee are very kind and generous. The restaurant food was delicious and clean. The place was dealing with the covid19 situation well. Especially, I loved various kids programs.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Pre wedding trip

    Reviewed by mbales2020() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent place to stay. Went to visit the resort prior to my daughters wedding and will be returning for the big day next year! The staff is very friendly and helpful and the facility is very classy and well maintained.