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The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

  • Beach escape
  • Family
  • All-inclusive

Please note

Due to delays in the completion of the waterpark at The Grand at Moon Palace, the waterslides are closed and unavailable until further notice. During this time, guests will have access to the lazy river, wave pool and kids zone within the waterpark as well as the many other pools throughout the property.  Some noise may be associated with this project, however all efforts will be made to minimize any impacts to guests. For guests who request this amenity, the hotel will provide complimentary entrance and transfers to 3 of the sections at Ventura Park (Wetn’Wild, Fun World and Ahh! Ventura) as well as food and beverage will be included at the park’s main restaurant. For more information please inquire with the front desk. This offer is subject to change without notice if the waterslides happen to open. 

 

Hotel reviews summary
Our guests rated this property 1.0 out of 5

Our guest rating from 1 reviews

		
						TripAdvisor users rated this property 
						5.0
						 out of 5

TripAdvisor rating from 3557 reviews

Overview

The Grand at Moon Palace is the newest addition to the Palace family. The Grand presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa. The Grand is located at Moon Palace Cancun, just 10 minutes away from Cancun International Airport and 30 minutes from downtown Cancun.

Inclusions

  • Daily activities
  • Round-trip airport transfers
  • Stay at 1, Play at 4 - Receive unlimited access to all facilities at the following Palace resorts:
  • Exchange privileges between Beach Palace, Sun Palace (Adults only 18+), Moon Palace Golf & Spa Resort and Playacar Palace (Le Blanc Spa Resort excluded).
  • Transportation is not included.
  • See included meal plans
  • All taxes

Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Rooms

All rooms include:

  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Select a room type:

Grand Deluxe Resort View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Resort view
  • 850 square feet
  • Minimum 1 adult, maximum 4 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Bathroom with tub and shower
  • Climate control
  • Coffee maker
  • Jetted tub
  • Mini fridge
  • Mini-bar
  • Patio
  • Pillow menu
  • Seating area
  • Smoke-free
  • Chi Bath Amenities
  • Aromatherapy menu
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Grand Deluxe Resort View

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Grand Deluxe Resort View

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Grand Deluxe Resort View bathroom

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Grand Deluxe Resort View balcony

Grand Deluxe Garden view includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Garden view
  • 850 square feet
  • Minimum 1 adult, maximum 4 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Bathroom with tub and shower
  • Climate control
  • Coffee maker
  • Jetted tub
  • Mini fridge
  • Mini-bar
  • Patio
  • Pillow menu
  • Seating area
  • Smoke-free
  • Chi Bath Amenities
  • Aromatherapy menu
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Grand Deluxe Garden View Double

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Grand Deluxe Garden View

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Grand Deluxe Garden View bathroom

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Grand Deluxe Garden View balcony

Grand Swim up Suite includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Garden view and Resort view
  • 850 square feet
  • Minimum 1 adult, maximum 4 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Bathroom with tub and shower
  • Climate control
  • Coffee maker
  • Jetted tub
  • Mini fridge
  • Mini-bar
  • Patio
  • Pillow menu
  • Seating area
  • Smoke-free
  • Chi Bath Amenities
  • Aromatherapy menu
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Grand Swim up Suite King

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Grand Swim up Suite Double

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Grand Swim up Suite

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Grand Swim up Suite bathroom

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Grand Swim up Suite balcony

Amenities & activities

  • Elevators
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services ($)
  • Children’s pool
  • Playground
  • Waterpark

Playroom

Fantastic kids club for Children ages 4-12, games, activities, video games, dinner for children etc.

Age range: 4 to 12

Wired: Teens arcade

Open from: 10:00 a.m. to 10:00 p.m.

    The age range below will determine the quantity of children during booking.

  • Children ages: 0 to 17
Type Amenities

Adult Pool bar

  • Bar
  • Pool bar
  • Open air

Tapas & Wine bar

  • Bar
  • Wine/martini bar
  • Food options available

Beach Club

  • Bar
  • Beach bar
  • Open air

Lobby Bar

  • Bar
  • Lobby bar

Swim up bar Caribbean

  • Bar
  • Swim-up bar
  • Open air

Swim up bar Peruvian

  • Bar
  • Swim-up bar
  • Open air

Wet Bar Grand Terrace

  • Bar
  • Swim-up bar
  • Open air

Lounge bar Caribbean Terrace

  • Bar
  • Lounge

Sports Bar and Bowling alley

  • Bar
  • Sports bar
  • Dance floor

Disco

  • Nightclub
  • Dance floor

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional information

Grand Buffet

  • Buffet
  • International
  • Breakfast
  • Dinner
  • Lunch

Cuzco

  • À la carte
  • Buffet
  • International
  • Breakfast
  • Dinner
  • Lunch
  • Dress code
  • This restaurant provides both buffet and à la carte dining

Cielito Lindo

  • À la carte
  • Buffet
  • Mexican
  • Breakfast
  • Dinner
  • Lunch
  • Dress code
  • This restaurant provides both buffet and à la carte dining

Caribbean Restaurant

  • À la carte
  • Buffet
  • Caribbean
  • Breakfast
  • Dinner
  • Lunch
  • Dress code
  • This restaurant provides both buffet and à la carte dining

Jade

  • À la carte
  • Asian
  • Dinner
  • Reservations required

Le Chateau

  • À la carte
  • French
  • Dinner
  • Dress code
  • Not included with all-inclusive plan
  • Reservations required

Tavola

  • À la carte
  • Italian
  • Dinner

Habibi

  • À la carte
  • International
  • Breakfast
  • Dinner

JC Steakhouse

  • American
  • Dinner

Los Tacos

  • À la carte
  • Mexican
  • Dinner
  • Lunch
  • Dress code

Snack Selva

  • Snack bar
  • Caribbean
  • International
  • Snacks

Boulangerie

  • Snack bar
  • International
  • Snacks
  • Rooms: 1316
  • Floors: 3
  • Property view.
  • Built in: 2016
  • Fitness centre: On site
  • Fitness classes: On site
  • Salon: On site ($)
  • Sauna steam room: On site
  • Spa: On site ($)
  • Spa treatments: On site ($)

Carretera Cancun-Chetumal Km 340

Cancun, Mexico Q.Roo 77500

52-998-881-6000

13 km from  CUN

  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Adult-only pools: 1
  • Kids' pools: 1
  • Outdoor pools: 7
  • Cabanas: Included
  • Lazy river: Included
  • Water slides: Included
  • Waterpark: Included
  • Wave pools: Included

Pool availability is subject to seasonality.

Water sports

  • Motorized watersports: On site ($)
  • Non-motorized watersports: On site
  • Watersports centre: On site

Other sports

  • Aerobics: On site
  • Bicycles: On site
  • Tour excursions: On site ($)

Other activities

  • Beach activities: On site
  • Daily activities: On site
  • Games room: On site
  • Nightly entertainment: On site
  • FlowRider
  • 24 hour front desk
  • ATM ($)
  • Baggage check
  • Business centre
  • Currency exchange ($)
  • Dry cleaning ($)
  • Gift shop ($)
  • Laundry services ($)
  • Medical services onsite ($)
  • Meeting facilities ($)
  • Multilingual staff
  • Parking
  • Photo shop ($)
  • Tour desk ($)
  • Valet parking
  • Wedding facilities ($)