Beloved Playa Mujeres by The Excellence Collection

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Beloved Playa Mujeres by The Excellence Collection
    6. Beloved Playa Mujeres by The Excellence Collection review

    What to expect (based on 5588 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Couple only resort

    Reviewed by Kimberly G(Trophy Club, Texas) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved this place. Very small resort with only 107 rooms which mean there is never a big crowd. Absolutely the best food we have had at an all inclusive resort. We do have one complaint...the weather we had was not the best so it ended up a little chilly. We went to the hot tubs (they have 5 of them). They were all set to 89 degrees which was only a few degrees warmer than the pool. Long story,but asked the front desk if they could warm them up. Comment was you have a hot tub in you room. Well we had some other couples with us so we had 6 in the room hot tub until we got a noise complaint at 6 pm. I told the night desk manager we just did what your staff told us. The manager did a poor job of handling the situation telling us that the resort was designed for couples.. So I told her “you can’t meet folks on vacation?....turn up the hot tub and you won’t have a problem”. Needless to say they moved up 2 of them to 93 degrees the next day. Other than this issue our stay was great.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Best Cancun Option

    Reviewed by diliabarboza(New York City, New York) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely loved our stay, everything was exceptional and we already cannot wait for our next trip. Alberto from Lupita Lounge was an obsolete pleasure and we could not ask for a more amazing week in paradise.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Treat Yourself and your Loved one at the Beloved Hotel!

    Reviewed by TrailBlazer765330() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd stay at the Beloved. Same amazing experience with great large rooms, outstanding staff, impeccable cleanliness and very good smell everywhere! The Spa is also very good while a bit expensive.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Traveled Nov 2019

    Reviewed by R6309YLsharons() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Needs improvement Food - 4/5 stars Some items were great: veal Lasanga, French onion soup, stone oven grilled pizzas on the beach, breakfast room service. Some things were sup par for this type of resort. Beef Tenderloin was tough, Chinese noodles were too salty to eat, beef stronganoff beef was very tough, pizza for room service wasnt cooked in pizza oven. The food should have been consistently good. Unfortunately it was not. Staff 4.5/5 staff was courteous at all times. A few times we did have to call back for second requests. Facilities 4.5/5 Great smaller layout, nice gym and spa. I was disappointed that they no longer carry USA Today or any newspapers for that matter. Again something a five star resort should provide. Entertainment - 4.5/5 No complaints Clientele 3/5- This is advertised as a couples resort. There were large groups taking up most all the pool chairs. Some were drinking excessively and being very loud. Vomit floating in the pool. I wasn’t looking for a spring break experience. Management should have transferred them to EPM.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Our favorite resort

    Reviewed by Karen R(Frankfort, Illinois) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at Beloved was our third and was just as amazing as the first two. If it is possible, the food and service have improved! A special shout out to the chefs in El Mar (Marci) and La Isla (Abel) for some amazing dishes! They are ready to make your stay so personal! Service in the restaurants was outstanding. Our waiters were polite and warm and engaging. We were especially fond of Angilly and Victor in La Isla along with head waiter trainee Karla and hostess Kenia. They could not do enough for us! We also thoroughly enjoyed the service provided by Angel, David, Federico, and Ismael and headwaiters Martha and Alejandro in other venues. We spent most days on the beach in the most comfortable “beds” there are! Beach concierge Lilliana made us feel very special and certainly deserves all the accolades she has already earned. With beach waiters Jesus, Luis, Carlos, Alex and Eduardo, our days were spent like royalty. Again, it was a pleasure to interact with these people who were so warm and genuine. We were most impressed by the Guest Services Manager Walter. He made our stay very special by making us feel like we were a part of his “family”. He listens and considers all that his guests say and seems to be open to any and all suggestions for improvement. He is a treasure at this resort! I personally enjoyed the daytime activities and entertainment. Alfredo was a wealth of knowledge about local flora and fauna and Maya culture. It was a pleasure to interact with him. Finally, a special commendation must be made to the gardeners and beach and pool personnel. They work so hard in the heat and sun to keep the resort so very beautiful and clean. We have not found a more enjoyable resort for our vacations than Beloved. We will return annually as long as we are able. Thanks for making our stay the absolute best!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5