Secrets The Vine Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 10918 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great staff and food

    Reviewed by luisrA4768MR(Cancun, Mexico) on Feb 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was recently visiting this hotel for a vacation and wanted to give a 5 stars review to this place. The food was great and out breakfast chef Francisco Montes de Oca made our start of the day wonderful. Thank yoy for your hospitality amd for making great food.

    Beautiful clean beach

    Reviewed by lv2trvl58(Overland Park, Kansas) on Feb 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed preferred club junior suite and really appreciated the swift check-in, but had no further contact with our butler. It appears from other reviews that butler service can be a hit or miss and ours was the latter. However, service in all other areas was superb and Carolina in particular, was exceptional, with her beautiful smile every time we saw her! ROOM: #2606 has amazing views of the ocean and lagoon. The bed was very comfortable, the room beautiful and we especially enjoyed the spacious rainfall shower. Several times during our 9 night stay, we did have to ask for additional towels, snacks and drinks. Room service was top-notch and we thoroughly enjoyed our breakfast every morning on the balcony. BEACH/CABANAS: Your butler won’t help with these but the guys on the beach will. Alejandro was always so helpful, thank you! Itzel is absolutely adorable and kept our ice bucket well stocked, thank you! The beach vendors are allowed inside the roped area (I’ve never seen this before) and were very intrusive. While I understand they deserve to make a living, to me this is unacceptable for a luxury resort. Food: Service was great, everything we ate was very good and above average for an all-inclusive. MY BIRTHDAY: My boyfriend emailed the resort prior to arrival to inquire about possible special touches (very sweet). They did respond and stated they would provide, free of charge, a banner for our door and dessert, perfect! A gentleman called our room the day of my b-day offering upsell options and Bob politely declined. The banner was forgotten and the dessert came 2 days later, oh well. Carolina more than made up for that, on two separate occasions that day, with lovely desserts, making me feel very special! We did have a fantastic trip and met a lot of fun people, but we won’t be back to this resort.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Service

    Service-5

    great vacation, but where’s the vine?

    Reviewed by Venture611297() on Feb 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very nice hotel, very good overall service and food in resturants was some of the better we have experienced in this AMResort chain. The reason for not giving a 5 star rating was we went to “the Vine” expecting greater wine selection experience as part of all-inclusive. House wine selections were minimal as below average. To purchase wines, the cost was at least 5 times retail. Ridiculous and unfortunate.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Beautiful beach

    Reviewed by Candice D(Bardstown, Kentucky, United States) on Feb 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our room was nice and clean. Knowing what I know now I would have requested to be on the other side for a better view. We had an ocean view room but it wasn't easy to see.The food and drinks were amazing. We loved the Italian and the steak house. The service was top notch. We had a great time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Urban chic accommodations in sunny Mexico with great food and service

    Reviewed by John F(Wayne, PA) on Feb 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our Room Type: Preferred Club Master Suite Oceanfront King, 22nd floor suite 2200 Highlights: Service, Restaurants food quality, pool areas, room, location, Butler (preferred club) As Expected: Beach, housekeeping, concierge / excursion options, spa Seen better: Room service food options / quality, minibar and snack selections, preferred club lounge, preferred pool area Restaurant Ranking 1. Dragons / Asian 2. Sea Salt / Peruvian 3. Nebbiolo / Italian 4. Market Cafe 5. Olio / Mediterranean 6. Blue Water Grill Special Acknowlegements: - Head Butler Diego. Alternates Alan and Debir - Preferred Club pool butler Erick Preferred Club best benefits included private check in and check out plus the amazing, personalized service of our Butler(s). Every possible request to make the visit more pleasant was honored. Booked the Rock of Ages show, customized breakfast orders, some minor shopping for us, helped with a good spot at the preferred pool, little touches to decorate the room. Wish list: -Improve room service menu -Add a hot tub on preferred club pool -Triple the size of your preferred club lounge and upgrade the refreshments. Knock down walls if you have to. Way behind the competition - Find a way to place full size lounge chairs on the preferred balconies Overall: This is a great resort with great service. While there is not a particularly tropical vibe to the decor, if you are up for a NY / LA Urban Chic decor this place is for you. Great service will not disappoint. The Dragon Oriental restaurant has a diverse menu and all options are delicious. Ceviche at Sea Salt next to the oceanside pool will be a highlight. Cabanas are easy to secure all day (we traveled February) Repeat: Kudos to Diego, Alan, Debir and Erick De rigueur - VIP desk greeting to pitch Unlimited Vacation Club. Great perks to be had if you can endure the intense sales pitch. Be prepared to get a full court press in exchange for the goodies.

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