Secrets The Vine Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14069 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Secrets The Vine: Dragons Restaurant

    Reviewed by 460gabrieller() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just ate dinner at Dragons at Secrets The Vine and not only was the food delicious and flavorful but the service was excellent! Mario was our waiter for our table of 6 and he was so attentive, gave great suggestions for food and was very nice. I would go back just for the service! Ask for Mario if you go to Dragons, he’ll take care of you for sure!

    Great Week! 02/20/21-02/27/21

    Reviewed by DMD2513() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked this "girls trip" on the Wednesday before we traveled on the following Saturday so our options were limited but the great rate coupled with direct flights and our desperation to escape the cold, we booked and hoped for the best. Well, we got it! Beautiful weather, view, accommodations, delicious food and drinks and a staff that was super attentive. SERIOUSLY. I'm pretty high maintenance so I wasn't expecting it to be as good as it was, especially during Covid. Our check-in was quick. We were on 27th floor in the preferred area. We ate dinners at Bluewater Grill twice, Dragon twice, room service twice and Market Cafe once. We did not have even one bad meal. Desserts were also delish! I recommend the fish tacos at the beach too. Yummmmm. Shout out to our butler, Mario. If we asked, he made sure it happened. Thank you Mario! Eduardo in the Market Cafe was awesome too. Made us a little farewell dessert on our last day. Norberto and Roberto were there on the beach or at the pool ready with your next drink or snack. And Benjamin worked beach security/Lifeguard, he went swimming and came back with a huge conch shell for us. The staff was really lovely. The resort was very clean. Buffet food was served to you by the staff so that there was no touching the serving utensils except by a gloved staff person. Masks were optional in the lobby/common areas. We wore them and did keep our distance from others. I was told that the occupancy was 58% which was great. Plenty of room everywhere. Elevators were not an issue for us either. People were polite and asked if was ok to get in the elevator and we did the same. We never waited for a table and always had beach chairs. Covid test was performed on Thursday before we departed on Saturday. You find out the result immediately. I was told that if you are positive you go straight into quarantine. If I were to do it again, I'd ask for the test on my last day. Not sure why they do it so early as we received the email for our flight almost immediately as well? I would change 3 things about the hotel (and I'm nit picking). First, the name. Secrets? We almost didn't go there because it sounded like a place where swingers go. Second, the bathroom/shower. They are both glass enclosures which is WEIRD whether you are with a friend or a spouse. And lastly, there isn't one place to hang a towel or wet bathing suit anywhere other than on the glass doors to the bathroom & shower. There aren't any wall hangings in the room so they could/should put hooks up all over the place.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Entertainment team & over all resort sensational!

    Reviewed by robert e() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entertainment team Tanya, Emmanuel, Charlie, Fernando was keeping us happy having lots of fun around the pool and the shows in the evening were just over the top. Food and service especially our butler Erik was outstanding. This/resort may be small but they are mighty in what they deliver.

    Dragon Restaurant

    Reviewed by P8195WIlarryd(Suwanee, Georgia) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent restaurant and our waiter Luis, chef Lsidro and Manager Avery were excellent and very attentive. We ate there 2 nights and both were great. Had sushi, filet, bimn bop and shashimi very good flavors. Thank you Luis for taking great care of us.

    Secrets The Vine

    Reviewed by JlTaylor04() on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Ate at Nebbiolo Secrets The Vine. Alejandro, Miguel and Gabriel were an amazing team. Fantastic service! Appreciated the little things and thoughtful service. Food was great and followed Alexandro's suggestions.