Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 9741 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Resort, doing their best in tough COVID times.

    Reviewed by J7392PMsamm() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Went for Thanksgiving week with wife, 2 kids and their spouses and grandkids (2 under 3 years old.) Resort was spotless, and there were plenty of staff to disinfect and wipe everything down as soon as you left. Felt very comfortable with sanitization protocols. Only complaint, and not a big one, was the food. They’re trying, but I wasn’t overly impressed with the quality. Did the Italian restaurant, was ok. Maybe a 6 on a 1-10 scale. The diner, Chevys was less then impressive, maybe a 3, excellent meal at the Asian hibachi restaurant, and the Thanksgiving dinner at the buffet was passable, but it was less than outstanding. Great service at the bars, both poolside and sit down. Want to make a shoutout to Russel at the Sissi bar, and Marcelo at the Mercado. Both went out of their way to take care of the family, and immediately knew everyone’s name and favorites. All considered a great vacation, and I’d love to go back post-COVID and see how they’re doing. Definitely worth the trip.

    Excellent service

    Reviewed by ozzieloris(Garden Grove, California) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved our stay at the Hyatt Ziva. It was our fist time taking a family vacation with our 3 young children whom fell in love with the hotel. Rubelsi’s service was excellent and made our stay very enjoyable. I would rate him 10/10. We hope to be back at Hyatt Ziva in the near future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Stat & Wedding

    Reviewed by joshRj() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We celebrated our wedding at Hyatt Ziva on 11/23 & we had an amazing time! The service is top notch, special shout out to; Gabriel, Miguel, Dulce, Magaly, Juanita & Daysi. They all provided outstanding service and we can’t wait to go back to visit them all again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Covid Getaway

    Reviewed by Wilivaldo G(Houston, Texas) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and i decided to get away from the madness were all facing for a few days and headed down to Hyatt Ziva Cancun. The resort goes above and beyond to make sure you feel safe while there. From temperature checks during arrival, seeing all the resort staff don PPE, cleanliness, availability of hand sanitizer, amongst many other measures they take to make sure your wellness is not jeopardized. Staying at the Turquoize tower i had the pleasure of having Marie and Joel as my butlers which took care of all my requests almost immediately. Rubelsi, Carlos and Omar made our cabana days at the main pool fantastic by keeping us fed and properly hydrated all day with no request ever to big or small for them to handle. Breakfast at the mercado, lunch at habaneros, dinners at tres cervezas treats at tres pasteles amongst the other options were always nothing less than amazing. My room at the TT was amazing with the best view imaginable. The mini fridge was restocked with beer and snacks were replenished daily. We all had an amazing time and are already planning to return within the next few months. Hyatt Ziva Cancun is the best resort in Cancun.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    We're going back next summer

    Reviewed by Kelsey F() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    amazing staff, beautiful resort, awesome rooms, great food...everything you could want on a beach vacation is here. We plan on taking our kids next summer because everyone should experience this place at least once in their lives.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5