Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 9158 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    2nd visit

    Reviewed by 933jonathanr(London, United Kingdom) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just been back for a second stay at Hyatt Ziva Stayed in Turquoise Tower - beautiful spacious room - arrived mid morning and was told my room on 8th floor would be ready in an hour - was given a 3rd floor room although was moved to 10th floor two days later - great views poor water pressure ! Punta Vista pool and bar is amazing and Daniel and Luisa are superb Bar Tenders Highly recommended

    Fabulous

    Reviewed by lilianapI4115YJ() on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the best time ever !! Amazing location so close to everything. Spacious rooms and unbelievably amenities very family friendly. The most friendly staff, especially Oliver, great food and a variety of choices on every restaurant . We loved our stay and are looking forward to come back soon.

    Great for families and fitness!

    Reviewed by michellepG9947DS() on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay at the Hyatt Ziva was wonderful! The staff was so attentive and pleasant. The food was excellent and far surpassed my expectations. The design of the hotel is such that you never feel crowded at all - even though we were told they were at 97% capacity. The pools were roomy and have little private coves so you felt like you had plenty of room. You could choose from the "active" pools with lots of activities, classes, and swim up bar or the "quiet" pool with cabanas and great bar/ waiter service. Omar and Cruz were amazing waiters! Food carts would appear at lunchtime poolside so you didn't have to leave! My kids loved so many restaurants and ordering poolside milkshakes!! The rooms had plenty of space for the four of us with every amenity we could have needed. The beach was a little windy but we were there in January which is the windy season. The water was beautiful and warm and if it weren't for the wind, we would have swam there more. I can't wait to go back to the Hyatt Ziva!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Very Relaxing

    Reviewed by beaudeppermann() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort was clean and very relaxing. I would go back for sure. The business meeting facilities were great. The food was good and the drinks were great. I look forward to next years meetings!! I would recommend for a family as well.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    JOSE RAUL CHAN IS THE BEST!

    Reviewed by nikgnav() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jose Raul Chan is AMAZING! He is incredibly personable, fun, attentive, and accommodating. He went out of his way to ensure that my family and I (a party of 19!) were well taken care of. He went above and beyond to save us chairs close to each other by the pool when we showed up a bit later than anticipated, and brought everything we asked for with a smile and positive attitude. With the service he provided, I would definitely come back to this resort. Thank you, Raul! You are now part of our family.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5