Grand Muthu Cayo Guillermo reviews
2916 TripAdvisor reviews
Do not come
Angela F on Mar 23, 2024
911. Please help us. Never seen this and we travel to Cuba every year. Locked out of our rooms. Second day in a row- cards to not work. Give us new cards- they do not work/ front desk looks at us like we are idiots. We are locked out of our room at midnight. It is YOUR job yo get us in our rooms Many travelling with us have had toilets that go not flush We had AC not working- had to switch rooms and then no batteries for remote got TV. We asked in morning- no one helped. Please do not come here It is the worst travelling experience I am 60 years old- Do not come
Wow Amazing Place
bvcomeau3 (Gatineau, Canada) on Mar 23, 2024
We stayed at this resort with a group of 7 friends (all over the age of 50+) on March 14th to 22nd! This was our 5th stay at this resort and guaranteed I will be back! With every visit, we discover something new, make new relationships and learn to love it even more! This resort is absolutely beautiful, smaller in size and well laid out, the infinity pool overlooking the ocean is breathtaking, the beach is beautiful but what keeps making us come back is the wonderful staff that continuously go above and beyond to make your stay so memorable! I want to thank everyone at Grand Muthu Cayo Guillermo for working so hard in ensuring all the needs of each tourist staying at the resort are met. Your efforts don’t go unnoticed and we greatly appreciated all that you do, that’s what makes us want to come back again and again! To start off by naming a few, hoping I get their names right…, Ivan (sorry didn’t get his last name), general manager, Beatriz Quesada, Human relations and Yalily Pina, Client Service, all go above to meet the demand of every guess who puts foot on that site - I have no clue how all 3 do their jobs and still have energy to smile, even after working long hours…hats off to all 3 of you…Ivan, Beatriz and Yalily - you are hotel pillars and if the hotel runs well, the credit goes to you 3 and your leadership! ?????? Javier Ciprian, snack bar chef - thanks for making the best poutine and hamburgers I’ve ever eating in Cuba! Ibert Echemenda, food and beverage manager (I think) - always walking around making sure everyone has what they need! Mario Cervantes, for the outstanding service at the Italian, Nivaldo for being our amazing server at the buffet, morning, lunch and night! Yanet Guerra, cleaning maid service, Bartenders: Seidel (main lobby), Yury (pool bar), Dairon (beach bar) and beautiful Roxanna (beach bar)..up on your feet all day serving drinks with a smile..keep smiling, you make our stay enjoyable! Last but not least, Alexis at Sanderos, wow, you put your heart in what you do, your restaurant is simply the best! Our maid room 5202 (sad I didn’t catch her name) was wonderful, our room was cleaned every day, always asked if our sheets needed to be changed or if anything was required! Our towels were changed when not hanging and she made decorative items with our towels which put a smile on our faces every time we walked in! Beach: beautiful, lots of chairs with lots of shade for everyone! Food: despite the shortages all over Cuba, there was always a wide variety of food at the buffet, go there with an open mind . I can’t imagine how much effort is put into those buffets, every day, 3X per day so be kind! The a la cartes were all great, Sanderos being my favourite, then Italian, Indian, Cuban, International! The entertainment was incredible! I saw the best Rock Band entertainment show at this resort! Michael Jackson night was also great!. They had a Beach party to celebrate Saint Patrick’s day which was fun!! The musicians walking around playing music while we were eating and lounging in the main lobby added a personal touch to our evenings. Definitely forgetting to add some comments but I think it’s enough to say, I will be back!
Made our stay truly memorable!
Faye camille P on Mar 22, 2024
"Absolutely wonderful experience! This resort is well maintained with a stunning beachfront. The staff greeted us warmly and provided exceptional service throughout our stay. The food and drinks were delicious, and the rooms were spacious and comfortable. Overall, excellent customer service made our stay truly memorable. Highly recommend!"
A great time especially with the kids.
Andrew B on Mar 22, 2024
An unforgettable stay at the Grand Muthu Cayo Guilermo Hotel in Cayo Coco! This was our second visit, and it exceeded all expectations. From the moment we arrived, we were greeted with warmth and hospitality. The highlight of our trip was undoubtedly the incredible entertainment provided by Mia and the entertainment group. Mia's boundless energy and infectious enthusiasm made every moment unforgettable, especially for our kids. Her dedication to ensuring everyone had a fantastic time truly set this hotel apart. We can't wait to return for another amazing experience at the Grand Muthu Cayo Guillermo Hotel!
GREAT FAMILY RESORT
Marsha S on Mar 21, 2024
Our winter family getaway was amazing. We went simply for the sun n beach and we absorbed every last beautiful bit. We had everything we needed and were extremely blessed with the Cuban people we met. Myu the kids entertainer was the best! right a first site myself husband and 2 daughters felt drawn to her. she was so sweet and humble. she is dedicated to her work and care with kids. She cared for my kids like her own and ensured to help us in every way during our stay. She became a family member dear to our hearts. I'm not one to complain, we knew what to expect in Cuba and as a mom I packed well and we good all round. The beaches are 10/10. we did Dolphin excursion and a trip to Playa pillar Beach, AMAZING memories takin in.