Grand Muthu Cayo Guillermo

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 733 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic Holiday

    Reviewed by stewartteasdale(Middlesbrough, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been coming to cuba for the last 18 years supposed to go with thomas cook but sadly lost the holiday as did a lot of people .So decided to make our own way there .We ended up booking the gran mutha cayo guillermo .What can i say .one word WOW.what a fantastic hotel .The staff are top notch nothing is a problem. Always smilling always helpful .Rooms spotless .Always a good choice of food .Management and reception staff big thankyou . Tato and all the bar staff thanks for looking after us .Love you all .Dont stop there go visit the gorgeous ultra safe citys of moron. ciego de avil. havana .Salsa the night away with theese beautful people .Cuba is a place of white sands ice blue seas gorgeous citys .But the real beauty of cuba is in the people themselves. We have so much we take for granted a small gift goes a long long way with theese ever so proud people .once again thank you all for looking after us . Nearly forgot just kidding two Gawgus freinds from liverpool tony jue we had a ball love ya 2 bits .Se you all next year Stew and Bev

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Amazing vacation

    Reviewed by jasondoll16(Hamilton, Canada) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the most amazing time!! The staff was so kind and gracious. The staff always had a smile on their faces and was so friendly. It was our first time to this resort and won't be our last! The food was good for Cuba and always lots to eat and choose from! This area of Cuba is breathtaking and beautiful and the beach was outstanding!

    I was also robbed here

    Reviewed by Maria S() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My cell phone was robbed at the hotel. The management didn’t allow me to call the police and put the blame on me. They said it was “lost” when I looked through all the public area and never found it. If for some reason you choose this terrible hotel, please be extremely careful.

    Individual ratings:

    Location

    Location-2

    Rooms

    Rooms-2

    Service

    Service-1

    Thiefs are here

    Reviewed by Angelina K(Newmarket, Canada) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    It is my first day at the resort as I write this review and I already was robbed here. I was at the beach and put my belongings on the hotel's chair. Nearby, three young Cuban looking guys were sitting, drinking and chatting. I left my stuff on the chair and went for a walk on the beach. When I returned, by belongings including beach flip flops were gone. The security guy was hiding in the shade at all times not even attempting to partrol the beach. Disgusting. And they awarded themselves 5 stars.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-1

    Value

    Value-3

    Amazing first family trip to Cuba

    Reviewed by RainBB824() on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I'm one of those people who spends weeks poring over reviews about a place I plan to visit, so of course I noticed when quite a few travelers had conflicting reviews about the existence of a shopping plaza/services available on the Grand Muthu resort. I'm here to let you know that there IS a plaza just outside of the resort's gates that houses a few souvenir shops, bowling alley, playground, disco, AND a spa! There is even a hair and nail salon within the Muthu compound, near the lobby. I'll attach a photo for proof as there weren't any on trip advisor back when I was reading reviews. I'm knocking off a star (lump) for the state of the majority of the public bathrooms. Some toilets didn't flush, and some sinks were clogged -- the pool toilet was the worst offender with a constant pungent sewage smell, no toilet paper, no working toilets, and sinks with barely a dribble running out when you turned on the tap. What the reviewers have said about this issue is definitely true. I seriously hope this has been resolved since my visit in July! The bathrooms near the Italian a la carte are clean though. Oh, and the food is great. Yes, there is repetition but it's mostly on the staples (breads, traditional breakfast items, cheeses, etc.) This is a good thing especially, for those who rely on their existence at the buffet (i.e. Kids). And good if you want to eat something you really like more than once! Contrary to popular belief, there ARE, in fact, plenty of condiments available WITHOUT having to beg and plead with your waiter, or bring your own. When we were there, we saw a display of all kinds of sauces including ketchup, mustard, BBQ sauce, hot sauce, etc. The bottles just didn't look the same as they do in Canada. And not all bottles had English descriptions so just whip out your travel guide/dictionary and translate. Food itself had plenty of salt, if not too much, sometimes. Our mini pharmacy of intestinal disturbance meds we brought went largely unused, but I was still glad we brought it since we had small kids with us. If you're traveling with kids and you don't make it to the kids' club on time for the activities (11am, 3pm, 5pm), you can still use the outdoor splash areas or go into the club house and play with the toys/games. Sometimes they have a sign on the door saying it's closed or a time when they'll be back but if there's NO sign, just walk on in. We did many times and there was no issue. Another kids tip: bring reusable containers to gather food from the buffet. It's perfect for an evening snack, or to take to the beach/Playa Pilar. The rooms were comfortable, fresh smelling and A/C worked very well. It was too chilly at times for us. Our house keeper was very thorough and cleaned properly with actual cleaners (not just water). Xiomara was amazing. She treated us like family and kept our room fresh and clean. Our kids really enjoyed her towel art too ?? The water pressure was great -- let's just say you won't need to exfoliate after using that shower wand. That wand is also perfect for rinsing sand out of all the toys and bathing suits! Magic! The resort grounds are absolutely beautiful -- neat and tidy! In conclusion, I've never doubled back to a destination or a resort yet, but I would book another trip to this resort.