Disney's Grand Californian Hotel and Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4784 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Magic experience

    Reviewed by travelbug2018511(Melbourne, Australia) on Sep 17, 2018

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    You can’t go wrong. This was our first trip to Disneyland and I would highly recommend staying at the Grand Californian. We are a family of 4 including two boys 8&5, the room had two queen size beds and a convertible couch to single bed which was comfortable enough. The room was smaller than we thought when we first arrived, especially the bathroom, but it worked for us. We were exhausted after each day at the park so we all slept soundly, the queen beds were very comfortable. We made use of the magic hour each day which is worth every dollar of staying at the GC. We ate at the Park mostly and did the character breakfast on site on our last day, this was a fun way to meet the characters, however the food was underwhelming and the servers seemed very stretched. We will come back.

    Convenient to Disneyland

    Reviewed by Carlie2929(Clarkston, Washington) on Sep 16, 2018

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was a wonderful place to stay! I had my 85 year old mother with me and we were able to make arraignments to have a motorized wheel chair at the hotel when we arrived. Everybody was so helpful with any requests we had. We could go to California Advertures by just going thru a tunnel. To get to Disneyland we went thru another tunnel to Downtown Disney then from there to Disneyland. We went to the Downtown Disney every morning for breakfast, there were several different restaurants to choose from. My mother appreciated how someone her age could do Disneyland one more time.

    A DEAD honest review of Disney’s Grand California’s Hotel

    Reviewed by Janelle G(Sydney, Australia) on Sep 16, 2018

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This is a DEAD honest review of our stay September 2018 at Disney’s Grand Californian Hotel. We arrived after a 14 hour flight from Australia to LAX airport to be told upon climbing aboard our Disney Coach Liner/Bus that they were unable to drop us off at the entrance of Disneys Grand Californian Hotel because the valet/entrance section is undergoing a refurb so they need to drop us off across and down the road at another hotel and we would have to walk across with our bags, you can imagine how fun that was after flying for 14 hours 3 kids in tow plus 6 bags and a baby car seat. Upon checking in we were greeted with fire alarm sirens going off in the foyer as this week they were testing the smoke alarms, several times during check in we were interrupted by the noise which had our 3 year old on the floor crying/scared. Our room wasn’t ready which was expected as it was only 8am in the morning we were happy to lounge by the pool and ride the slides until our room was ready. Entering the pool area we noticed the large pool that contains the slides was under renovation too so the slides/pool was not in use for our entire stay, we were gutted as this was a huge drawing card that attracted us to the hotel. We had spent some time planning our vacation and YouTubing clips of the pool area the kids were so excited to be staying there. I expressed my disappointment to the pool staff who mentioned we could walk across the road to their other Disney Resort and use their slides whilst Grand Californians were out of action. So off we went we hiked across the road 10 mins to their other Disney Resort to use their pool/slides. You can imagine we were pretty hungry at this stage so we ordered food by the pool with their cabana staff. We perused the menu which had all of 6 items on it to be told only 4 options were available that day so with limited choice we ordered a few meals to be told their hotel too is under renovation so all meals wont come with fries today so our sides would be carrot sticks..... HANG ON aren’t we in the Fries capital of the world the USA???? The only person that would have been happy with the carrot sticks sides would be Bugs Bunny... YET they could deep fry the kids chicken nuggets to the point there was only a coating on them and no chicken inside. So off we went back to the Grand Californian as our room was ready. Upon receiving the room key I expressed our utter disappointment regarding the non working slides so they very kindly upgraded our room from a garden view to a partial pool view, nice touch. The next day we headed off to Disneyland the happiest place on the planet. At lunchtime we decided to return back to the hotel for a swim to cool off before heading back for a fun afternoon back at Disneyland however whilst we were walking through the lobby back at the Grand Californian Hotel they wheeled an elderly DEAD person right out in front of us and our 3 children out to a waiting van. This is no joke...I thought to myself why wouldn’t they wait until much later in the evening to move the body to limit families witnessing what we saw but then I thought to myself with rooms averaging $900 per night they needed to re-let the room out again. Upon check out the next day I discussed my concerns about what we witnessed as a family the day before and that my children had been asking concerning questions. The lady at the checkout desk pulled over a manager that was barely out of pubity and he claimed the man was just asleep, he shrugged the whole incident off. I am a women in my 40’s my husband and I know what we witnessed without going into further detail in this review. Honestly I would have thought a senior manager would have been called over given the severity of this. Perhaps offering an apology or even a counselling session could have been a good start. All that being said it was still a magnificent hotel just metres from the entry to the parks and with the comfiest beds you’ll ever sleep in even Goldilocks would return back.

    Only place I'll stay

    Reviewed by Shannan22(Fremont, California) on Sep 16, 2018

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    By far the best hotel when going to Disneyland and California Adventure. We are members of DVC so we always book right at the 7 months. There are so many perks to staying here. You get the special entrance, the extra magic hours, and the convince of being so close to the park. And during Christmas time it is magically decorated. And the service and staff is amazing! Love, love, love the Grand Californian.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Overwhelming price, underwhelming experience

    Reviewed by iamkelber(Los Altos, California) on Sep 11, 2018

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It is baffling that this establishment is able to maintain a 4.5-star rating when the only thing that comes close to that is the grandeur of the lobby along with the location of the property. While the king bed in our “Woods View” room was quite comfortable, and there are nice room features like hooks for your jackets, a step stool in the sink area for the littles, and plenty of USB plugs for charging all your devices, many other aspects of the hotel fall short. We received no verbal or written notice of the fire system testing going on between now and September 19th, so extremely loud alarms were going off at random times (including during our toddler’s nap). The fire doors in our corridor were always closed so we had to manually open 3 sets of doors to get to our room — felt more like a college dormitory than a luxury hotel. I understand the hotel is at the mercy of the fire marshal for these procedures, but this was poorly communicated and handled by the management. The daybed is nice and seems to be about twin sized, but the pullout chair bed seemed more narrow than most crib mattresses. Our 6yo daughter rolled off of it the first night (she hasn’t fallen out of bed since she was 3) — I am not sure who this bed would be suitable for unless you’re traveling with your pet boa constrictor. Turndown service happened only one of three nights. The valet didn’t charge our electric vehicle — they did tell us it was “subject to availability” but I somehow doubt it was completely unavailable for 4 straight days especially at $30/night. 2-star service at 5-star prices. Will definitely stay somewhere else next time.

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