Jurys Inn Parnell Street

The hotel is located on a rather seedy street in a seedy part of town. We felt quite uncomfortable walking to the hotel, especially in the evening. The hotel lacks any personality and the service is equally unimpressive. The room was clean and quiet but if we ever return to Dublin it will not be to this hotel

We booked this hotel two months before our trip through Aer Lingus website as we were flying with them and booked a room with a sofa but requested a shower only as I cannot get in a bath. On going to the room which was on the second floor overlooking Parnell Street, we saw how spacious it was but it had a bath. My husband rang reception but they had no rooms available with a shower only. We were moved the following day to a quieter room with a walk-in shower but it was smaller and only had a chair for one person. We were not happy that one of us had to sit on the bed but didn't complain again as at least I could have a shower. We just didn't feel we got what we paid for. We cannot comment about the food as we didn't eat there. Reception staff were pleasant and helpful in spite of working in a very busy environment. The lobby sometimes felt like Kings Cross station! Water is available in a dispenser in the lobby and taxis can easily be found in the rank outside the hotel. Parnell Street is off O'Connell which is being worked on as it has been allowed to deteriorate. We felt this is a medium grade hotel in a slightly rundown area.

We found the bed very uncomfortable and small, and our room facing the street was so noisy it sounded like the window was open, although it was not. We also did not feel comfortable in the area after dark. I also had problems trying to use the phone. I needed to contact British Airways and didn't want to use my cell since I get charged by the minute and there was a long hold time. First I was told I couldn't make outgoing call from the room. Then later I was told they have to turn it on after taking my credit card information (which they had). Then the number still did not work, although I was able to reach it with my cell.

Stayed here 2 days last week and hated it. 10-minute wait behind a group booking, which was still being booked in when a second member of staff finally logged on and invited others to check in. I was asked for my credit card, which I expected would be used as preauthorisation for things such as breakfast. It wasn't explained to me that it wouldn't cover this, and I was not asked if I also wanted to do a preauthorisation. More on this later. The room itself was a major let-down, and this was an Executive Room, 409. It was very dark with all the lights on and on the small side. The TV was like something from the 1980s - SD only and about 10 channels. In this day and age, that doesn't cut it. The first night, I tried dinner in the restaurant. It took a full hour from placing our order to get served, with an overcooked burger and bland fries. My colleague ordered fish with "potatoes and seasonal vegetables" and got fish with a few cherry tomatoes and chips! Other guests were also complaining about both the wait and the quality of the food. Now, onto that breakfast. Nothing wrong with the selection, but what I absolutely object to, having paid nearly 200 Eur a night for the room, is an embarrassing situation when you are asked for your room number, told that breakfast was not included, requested that they add it to the bill, get told that you didn't preauthorise with your card (like that's MY fault?!) and then wait (in front of about 10 other guests waiting to be seated) while you're dragged through the humiliation of the waitress phoning reception to confirm that you're trying to cheat them by not paying for your breakfast. This should never happen in any hotel. It certainly shouldn't happen in a supposed 4-star Jury's Inn at nearly 200 Euro a night. Strongly not recommended.

Traditional hotel in a good location. Excellent breakfast. Could use some updates in room like USB ports and a safe. Comfortable beds, helpful staff. Definitely an adequate accommodation in busy area but room was quiet but not outstanding. Fair price for Dublin.