Harbor Beach Marriott Resort & Spa

After trying to recover from poor experiences at Marriott hotels I wanted to give it a new try. Being a Marriott Bonboy, as I am, thought could help. At the end of the day it did not matter. I had stayed at the Fort Lauderdale Marriott Harbor Beach a few years ago, and remembered that the experience had not been too bad. So here I go again, with my best attitude, and I unfortunately was set up for a not good experience. The main issue revolves on getting a terrible room, even when I had booked it months in advance. The room resembled a janitor’s closet, although I have to admit it was very clean. TV on a side wall. Un inviting large terrace with a view of nowhere, narrow bathroom with narrow sink and narrow shower. The furniture, although clean and in reasonable good condition, resembled pieces you would have expected in a log cabin from the 50s. Cleaning service advertised the possibility to program the time to have your room made, but that did not happen even after making a call and having a conversation. Room service for food arrived late when requested. I do have to say in their favor that the key functionality in the cell Phone worked well, and the toiletry request function in the app worked wonderfully as well, although I got two of each, perhaps assuming I was not on my own. Anyway. This is not a new low, because I had already hit with Marriott a similar low in the recent past. I hope the make it better. Marriott used to be a good Chain in the past.

Called to reserve a stay, as Titanium, I asked if upgrade was possible as I had my son staying with us and hoped for a larger room. First issue is the front desk placed me on hold 4 separate times, grilled me 4 times more as to why I asked to speak with a front desk manager- finally spoke with someone who informed me that they would pass me though and then waited an additional 10 minutes.. finally spoke w additional person who stated that- with quite an arrogant tone- i will put you in a suite that is under construction, has no balcony as that too in under construction, and - rest assured you will hear banging from 9 to 5! I then asked to (again) speak w front desk manager- she too had quite a tone and advised hotel under construction and the first front desk person surely must have advised me of such! i stayed here in the past and had great experience- guess since the merger-- customer service for the diehard loyalists has gone to the wayside! however, instead stayed at Singer island and experince was outstanding!

Celebrating 26 years and couldn’t have picked a better place. A room with a panoramic view of the ocean, the pool resort area and the intercostal waterway. A private beach, spa service and a fun pool area. Something for everyone. Outdoor restaurant and bar and extraordinary breakfast restaurant. Service was excellent . Thank you for wonderful weekend.

I spent a full week for a business conference. The beach, pool and rooms were very clean and well-kept. The large conference rooms however smelled musty and many conference goers commented how they felt congested after the first day. In fact, on the third day, myself and others were experiencing full-blown allergy issues. The only tolerable part was getting fresh air in the evenings on the beach or at the pool. The restaurant had decent food, but the limited menu was not enough for a 5 day conference. All in all, the places "outside" were amazing, everything "inside" was ok, except the conference rooms - the HVAC in there was awful. I think the resrtfell short of a 4 star due to limited dining. I would rank it 3 star. All that being said, it was still the best location for a business conference I have been to.

I stayed at the Marriott Harbor Beach Resort the middle of September and it was lovely. The grounds are so well kept, big beautiful pool with cabanas. The lobby is very greeting and the staff is very friendly. The spa is very nice as well. My oceanfront room was very nice. I like that it was tile and not carpet. I ate at Riva's for breakfast and it was wonderful. The only negative I can say is that they were doing some renovations and the lobby had huge black curtains blocking a lot of your view from the lobby, but I understand everyone has to renovate and I actually appreciate the fact that they are trying to keep it up to date. Great place for couples or families.