Marco Polo Beach Resort, a Ramada Plaza

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3067 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Unsafe, horribly dirty. Disgusting!

    Reviewed by J5986YCelenap() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This "hotel" is a cruel joke. It's so dirty and beaten up that you literally want to wash yourself after touching anything in the room. Oh, wait, but you can't because out of 6 rooms booked 3 had non-working showers and 2 had no hot water. And the last one was so stinky that we could not enter the bathroom. Wanna make breakfast for kids? Forget about it: the appliances don't work and/or there's nothing to cook/eat with, not even a single fork. How about a restaurant? A market? Nope, not working. Get a delivery and eat in your room - if you can even get there since elevators are not working either. They don't clean rooms and don't give you fresh towels - though it's a beach property! Personnel did everything to destroy our stay: rude, unprofessional, yelling at guests and harassing parents with kids. The pool is simply dangerous: my daughter got a chlorine burn. I travel a lot, and this was just so unbelievably bad that I really want to unsee it.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    NIGHTMARE!!!

    Reviewed by NorthStar424444514(Brooklyn, New York) on Mar 30, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We came in the front desk said the system is down they couldn’t access our reservations. At the end by 2 am MIDNIGHT they gave us a room. We were exhausted!!!!!! The room was not what we expected or what it looks like online. Terrible cigarette smell!!!!!! Sheets dirty with make up stains, towels with hair the toilet seat with Urine drops!! !!!!!!! Bottles of Beer with cigarette in them in the room and balcony !!! Told the front desk they said they don’t do room service because COVID but they will send someone with clean sheets and towels for us to change ... no one came until the last night I begged them to plz send me new sheets and towels, and when they came the guy opened the door and YELLED OUT LOUD “Towels” while I was in the bathroom... !!!!!!!! IT SCARED OUR LIFE AWAY !!!!!!! the air conditioner had a TERRIBLE NOISE. I TOOK A VIDEO OF EVERYTHING FOR PROOF!!!! Every time I called the front desk they never picked up!!! . I PAID SO MUCH 3 nights BEACHFRONT VIEW FOR THIS TERRIBLE NIGHTMARE!!!!!! I ended up getting an eye infection AND MY PARTNER CAUGHT A TERRIBLE ALLERGY I think from the discusting dirty sheets. IT WAS A NIGHTMARE, NOTHING WAS NICE OF THAT STAY WE ARE EVEN SUFFERING PTSD FROM THE TERRIBLE EXPERIENCE WE HAD THERE IT WAS THE MOST TERRIBLE EXPERIENCE WE EVER HAD IN OUR LIVES in A HOTEL!

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Nice trip

    Reviewed by nanook1997(Bay Shore, New York) on Mar 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I saw so many complaints about this hotel so I was a little bit worried as I booked before reading them. First, let me say that I was pleasantly surprised! The property was clean and staff courteous. Second, valet wasn’t bad at all!! They give you a number to call before you go down to get your car. The longest I had to wait was 30 minutes, which I was informed of when I called, so no standing around waiting. Third, construction was going on but it didn’t impact our vacation in any way. Finally, and most importantly, the price of this hotel is far below anything else I looked at. People are complaining about a beachfront hotel for this price...I was expecting to be miserable!! My 2 daughters and I enjoyed our stay and I will be returning!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Plunge Bar

    Reviewed by F7572MVjessl() on Mar 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had an excellent experience and there was very friendly staff. Also, they have really good drinks and food. I love this bar and hotel and have had an amazing experience since i’ve been here since January.

    You get what you pay for

    Reviewed by L1880CSoliviah() on Mar 22, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall the room was not great. However, the location and service at the pool/beach was fantastic. Because the area has mostly condos, the beach was not too crowded with spring breakers. There was a man on the beach setting up chairs and umbrellas everyday! The pool staff was also wonderful if you wanted to sit up at the pool instead. The hotel itself is old and not the cleanest but for the price and location, we were willing to take it. The poolside bar and grill was nice but a little pricey. We spent most of our trip outside so the quality of the room was not the most important thing to us. The breakfast bar was not great...just subpar coffee and pastries. There aren't a ton of restaurants near by so keep that in mind if you are wanting to eat out.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3