Sol Rio de Luna y Mares

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6323 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    6th time n last time for us.Such a shame for us n them.Lost a really good costumer and there family n friends.

    Reviewed by Shawn-Irwin-1968(Angus, Canada) on Oct 15, 2018

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    There is a group on Facebook. Dont join it. ( Its called "Sol Rio de Luna y Mares Meet Up" ) The Admin is Audrey Lynn. They only post the good stuff cause there afraid to post the truth cause it will scare people away from the real truth about Sol Rio de Luna y Mares... So having said that...…...LOL As for the resort, Beach it the only good thing after 6 times there. Food in Buffet has changed for the worse. All new staff there and new ideas but I give it 2.5 out 10. Rooms are very,very outdated. This hotel has to be torn down and rebuilt. You just cant put paint over everything. Front lobby and Main bar is new but beyond that its all down hill. We thought and told all of our friends that were going with us to have a party for my 50th. They were not happy. 1 couple had to change rooms 3 times at 11pm at night ( Black Mattress, Water all over the floor No A/C not working) 1 Couple had no hot water. Hallways had buckets lines up cause the ceiling was leaking. The friend that we brought with us to be there with Me and my Beautiful wife will not be returning as well and will not be telling there friend and families about this resort. They however will be coming back to Cuba but to one of the newer resorts in the north .This resort should have maintenance people there 24 hours a day to fix all these repairs that come about. We paid over $1200 per person for a 3 star? WTF..... This I would pay for a 4-5 star resort in the north of Cuba. The north of Cuba is like $900 per person for a 4-5 star. New management never around to talk to or great the tourists or talk to the staff. Years past Managers( Hotel,food etc) talked to everyone at the resort ,,,,,Not the enterainment staff. We understand Cuba but this very unacceptable: intolerable, unsatisfactory, unreasonable. We have been to this Resort ^ times and this is our last. We desided this place and spoke very highly to our friends that we brought with us and who were going to go there over the next 6-12 months. We have now told our friends to stay away into they either fix this resort or blow it up and rebuild as well told our tour reps here in Canada not to sell vacations to this resort. We have met some really nice Cubans who worked there or have moved on and saw the light and have moved to other resorts. Good for them. But we still will Come to Cuba to be with them and there families always. There are some people that have been going there longer then we have. They have set there way and dont see that stuff cause there blind and dont want to loose out on the free stuff. I feel sorry for them once they get very sick and there stuck there. Yes we understand that mother Nature does not help and other things..... But if you want people to stay at this resort and write good reviews.....Fix this resort. As I quote the Movie Field of Dreams " If you build it they will come" ( If you fix it they will come) Dont get me wrong Cuba and the Cuban people are the nicest and greatest people in the world and will do anything for you and I will do the same back...…. But this resort is not worth a 3 star out of 5 anymore. 1 to 1.5 maybe. Save your dollars and go to the north of Cuba and spend your dollars for a 4-5 star and newer resort.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-3

    Great up-and-coming resort

    Reviewed by Maddison G() on Oct 15, 2018

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    There were many great things about this resort along with several areas for improvement however overall I had a lovely 2 week holiday here with my boyfriend. We paid £890 each for 2 weeks all inclusive through Broadway Travel and feel it was good value for money! Hotel room- Upon arrival we met lots of (English) guests that were returning for their 4th/5th time which was a good sign- several of them had noted that they pre-requested a room in the main building. On reflection, I wished we had as were given our keys to a room on the block 6000’s which was a ground floor room. It was quite a walk from the main reception and was dated a bit grubby. This would have been fine however the door got caught by the wind and part of the ceiling fell down on me, along with quite a bit of dirt. When my boyfriend went to reception, he relayed to me that the staff were rude and not very helpful but assured him that we were top of the list to move if we came back the next day.... when we returned the next day there was a huge queue of people requesting room swaps and was no sign of our name or room on the list. We were told we would have to pay quite a bit more for a better room which we did not want to do. We spoke to the hotels customer service lady who despite just dealing with an unhappy guest was very pleasant and as soon as we told her the situation, moved us to a seaview room in the main building. The room was clean, bright and made our holiday so much nicer! Facilities The main pool had a bar in which was handy and was always kept clean! There always seemed to be enough sun beds and towels were exchanged down on the beach in a hut fresh everyday. The were lots of families around this pool and the music was loud- the entertainment was “hottest guy/girl” comps which I thought was a bit too sexualised however the dancing lessons were fun. The second pool was quieter and seemed to have older couples relaxing here. Free peddalows were available on the beach and further up to the right was a great spot for snorkelling! There was fresh coconuts provided, the World Cup was played in an air conditioned room and the evening entertainment was good. I think it could have gone on later but there was quite a variety. I had a massage which I didn’t enjoy. The room wasn’t relaxing, i was talked to throughout and I felt like I had to pay him although I wanted to put it on my tab. Just a bit awkward. The jacuzzis weren’t working which was a shame as there was no mention of this on the website. There were lots of trips available from reception- we did fishing which was fun, horse riding, which was a good experience, horse and cart down to a local restaurant serving chicken only(!). We were told by Orlando, a rep for trips that we would be going on our own but he decided to join us and squeezed into the cart as a bit of a third wheel. To be fair we didn’t say anything to him but we felt like we had just paid for him to get a lift. We went on a fixed 3 hour trip to the Cuban festival which was 5 mins of dancing & music and then spending money for the rest of the time. There was an Ibiza style foam party which looked fun but was random! We also got an old car out to the “local market” which was small and not worth visiting. We got some cheap booze from the shop over the road but couldn’t deal with the hassling from the stalls. The driver took us to a lovely small beach and we had some photos in the car. The beach just outside the hotel is the best beach Iv ever been to. It was a beautiful! Food The fresh fish is the best fish I have ever tasted! There was a good range of food throughout our two weeks and most of it seemed very fresh and tasty! You do have to be able to try new dishes and be open as there was a lot of offal and fatty meats. The all day ice cream was tasty and the snack bar by the 2nd pool served amazing calamari! What they should say on the websites is that the hotel is open to locals over the weekend so be sure to get to food early as there are HUGE queues and hardly anything left one you get to the front because the staff don’t seem to stop the locals from filling their bags with food to take home with them. I would advise pre- booking the restaurants to avoid this hassle. The pre booked restaurants are a good added bonus. The one overlooking the pool is beautiful and a great place to watch the sun set! We were turned away for not changing out of our beach wear but that’s fair enough- we just weren’t aware we had to be smart. The pool side restaurant offers lobster at a small extra charge- returning guests are given a free visit. The restaurant on the beach was again such a beautiful setting and we really enjoyed the food there! The other restaurants in the hotel pretty much served the same food as in the buffet area but you had individual service and it was a more relaxed, intimate environment. You NEED long trousers as will be turned away without them as my boyfriend was! A tip for the day is to take your own flask as the staff fill this up with whatever you want, otherwise the cups are plastic party cups. Staff/service The majority of the staff were very friendly. There always seemed to be queues at the main bars but the staff dealt well with it. Table service was available and if you tipped you would be served more frequently. We tipped 1 cuc every time. The reception staff got a lot of grief from guests which would maybe explain why they weren’t as friendly. Most of the English guests discussed leaving clothing and toiletries for the staff. Overall the hotel was clean and had a good vibe. We wanted a relaxing holiday and that’s what we got. It was good value and I would recommend people visit if they are looking for a value holiday. If you are looking for something a bit more luxury I wouldn’t recommend it.

    Be open minded and you’ll have a lovely holiday

    Reviewed by Jemma J() on Oct 14, 2018

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    If you want an honest review then here’s one for you. If you are open minded then this hotel is for you. It’s clean, friendly and has the most beautiful beach you could wish for. If you are excepting 5 star luxury and al la carte dining then this place is not for you and maybe Cuba as a destination isn’t either. It’s budget friendly and tries to cater to all guests. If you like entertainment and activities they have a side for you. If you like peace and quiet and just the beach they have a side for you. The staff are friendly. The rooms are clean, the food is buffet style and if you don’t like that then don’t go all inclusive and please don’t complain that they don’t serve Coca Cola or Fanta! It’s cuba!! It’s a closed country with no trade with America. If you want home comfort ms then go to Benidorm. The beach is one of the most beautiful I’ve seen! The sand so white and the water so blue. It’s a beautiful place to spend your day. The hotel offer a lot of excursions daily as well as the ones run by your tour operator. Yes the hotel needs work but they are trying. Once again please bare in mind it’s Cuba! They do what they can with what they have. Our room was clean, spacious and we had a good nights sleep each night. We would definitely go back. My advice would be use the snack bar? Use the beach lunch restaurant and mix up your food. Don’t just stick to the buffet. If you mix it up you’ll have no problem with food as there is choice of you look for it. We would definitely go back. We don’t like entertainment so we chose to spend our evenings over the quiet side and we had no issues at all. Just go enjoy the beach, the beauty and have a relaxing time. Just take it as it comes and let everything else jusat pass you by. Make it your holiday. Go with an open mind and you’ll have a great time

    Nice holiday in Luna Mares

    Reviewed by Ola_je(St. Albans, United Kingdom) on Oct 12, 2018

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Sorry for quite a long review. We just got back from Luna Mares hotel. In theory there is still hurricane period, however the weather was hot and amazing. Hotel is a massive complex with 2 sides, Mares (main one) and Luna (quieter one). I enjoyed my stay in this hotel. People say that hotel rooms are dated. That is very true, however, I was not bothered as I only slept and had bath there and I think it suites the style of the whole thing. We were accommodated in Luna part at the ground floor. Half way through, we changed the room to the middle floor, due to some issue we had with towels. It did feel like our rooms had some stuff not working where in the other it was working. First room: hot water did not run properly and toilet flush did not work properly. Second room, lights switches were broken (half of them), aircon was worse and water was dripping from a ceiling in a bathroom and hall. Otherwise, all OK. Facilities: Swimming pools – nice and clean, no fights over sun loungers, more than enough (both sides, Luna and Mares). Lobby area – nice and clean, very spacious. Restaurant – we only sat outside due to nice weather, which again was nice. Food – a lot of food was prepared while waiting, meat, fish, pasta. The quality of food was OK, however I did find it repetitive, apart from breakfast. I did miss some vegetables, like tomatoes for example. There are 4 themed restaurants, which you can choose 2 during a week stay. I am not very fussy, so I always found something to eat. Try to stick to one type of meat a day and you are sorted, something different every day :) Drinks – all of them are good and not watered down like some AI. Good selection of drinks. There is a coffee counter, which serves amazing coffee and there is a very good selection. You can get there coffees like: Spanish one, Irish etc. All worth trying. There are plenty activities during the day. Evening entertainment, I have mixed feelings as some of them were really good and some not so much (like a fashion show evening, 2 I think - boring). In my opinion there could be more activities where guests were involved. There are 3 shops in a resort where you can buy cigarettes and cigars (cigarettes from 0.60 CUC up to 4CUC). Cigars were a bit cheaper when we went to Guardalavaca market or Holguin town. Rum is very cheap and big selection (5.50 CUC for 0.7l bottle and cheaper too). There is nothing around the hotel walking distance, so either use a bus, taxi or hired car. We usually get hired car, but there was no point to do it there. Beach by the hotel is an absolute beauty, white sands, turquoise water, palm trees, just gorgeous. Staff – very friendly and nice. There is a local music band that comes to the hotel to play for guests, amazing guys.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Beautiful place amazing staff

    Reviewed by Melanie E() on Oct 12, 2018

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Just got back and wow what a place Now the hotel is no where near a 4 star rooms very basic but the location and staff make up for this Firstly I would like to thank katia in the the colon restaurant she was always welcoming and had a smile and very attentive nothing was too much trouble, also orlando the barman was quite generous with drink measures! The bar well more often than not would run out of vodka, gin Spanish coffees most night but there’s was always rum?? Pools were good and very loud entertainment around the mares pool which was quite entertaining to watch The beach is amazing the best I’ve ever seen All the staff are lovely too many to mention. I struggled a bit with the food but there was always the snack bar which was 24 hours but my partner loved the food and never had a problem. We did the dolphins amazing we also did the island paradise trip also amazing We also hired a horse and cart to take us to Guardalavaca market 20 pesos return and also hired an American car to take us to Holguín for the day which was 60 pesos per day he was really good and even stopped on the way back so we could buy tomatoes (none available in the hotel) We would return but want to visit other parts of Cuba too so maybe in the future we will be back Please remember the people live off tips and need these to survive we also took sanitary products, socks and sweets for the staff which were received gratefully I think I have fell in love with Cuba and the Cuban people I have read reviews about the Cubans descending on a weekend to this resort yes we did find this happened but we just joined in with them dancing and singing The night entertainment is quite poor lots of fashion shows not really a hotel for children I don’t think personally, but you always get chatting to people we met some brilliant people who we will keep in touch with x

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