Sol Rio de Luna y Mares

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6175 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Fab visit

    Reviewed by Deborah B() on May 21, 2018

    		
			TripAdvisor users rated this property
			5
			out of 5

    Been here a few times now and it gets better every time. Yes it is dated in some areas but that’s slowly being dealt with. The new lobby area is amazing and cannot wait to see some more improvements when we go back in September. We have now made some very good friends that we cannot wait to see again. Special thanks go to Amaury, Janet, and Ronald Toledo from the Luna side of the resort you made our stay the best ever!!! Yusimi, orphelina from mares side the Spanish coffees were fab. Ronald to Ernesto and another guy who’s name I cannot remember who looked after us so well in the Italian restaurant. We were invited to vip evening which is a must if you are lucky enough to get invited you must go and have a glass of champagne whilst watching the sunset. Another mention must go to little Annie who sits next to the lifts in mares lobby if you get chance go and say hi to her. Lastly Danilo from gaviota jeep safari he is one of the best guides we always ask for him. Also if you do have a query or a problem go and see your thomas cook rep ours was really helpful. Oh very lastly the Italian restaurant was the best of all the a la cartes the staff in here were lovely Judith, Elsa and the guy who’s name I cannot remember. Go with an open mind and an open heart embrace this fab resort for what it is and you have a holiday of a lifetime.

    4th return visit

    Reviewed by lincbm(Sleaford, United Kingdom) on May 18, 2018

    		
			TripAdvisor users rated this property
			4
			out of 5

    We arrived on 30th April for our fourth visit to this hotel. The reasons that we return are the staff and the beach, both of which never fail to impress. The staff are generally all very friendly and greet you like old friends whenever they see you. They all work hard to make your stay a happy experience, restaurant staff, bar staff, cleaners and gardeners. Special thanks to the great service and treatment from Mayelin and Dorabta in the snack bar, Yanet in the Luna bar for the great service and Daiquiris and Spanish coffees and to Ronald at restaurant reservations who is always there to help with getting you into the al a cartes and always ready to take time for you for a chat and a smile. These are the reasons for the four stars. Sadly in other areas, the hotel requires some TLC. The planned renovations need to be speeded up. Many areas are starting to show their age and need to be improved to bring the standard of the hotel back to its best, both in the rooms and in the public areas. This shouldn't put people off of visiting as the positives outweigh the negatives in our opinion. However, some work on these areas would improve the overall feel and experience

    Great Hotel + Amazing Beach

    Reviewed by alexkv04(Toronto, Canada) on May 17, 2018

    		
			TripAdvisor users rated this property
			5
			out of 5

    Stayed first week of May. First visit to Cuba in 5 years and was left extremely satisfied. The room was spacious and clean. The hotel always looked great. Food was delicious, but main lobby always seemed to run out of ice cream cones, so we would always grab our cones from Lunas lobby before going to the buffet. Staff is very friendly. My favorite part was the number of activities to do close to hotel, such as cheap every-day excursions by the entertainment team to places like local school, Las Guanas nature park, and explore the Cave. The beach was amazing, lots of fish swimming in the ocean and if you walked to the cliffs on the right side of the beach you could see corals, tiny hermit crabs, and sea urchins, all very close to the shore. I would recommend this hotel to any of my friends.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    We will be back..

    Reviewed by ozzy50Ottawa(ottawa) on May 15, 2018

    		
			TripAdvisor users rated this property
			5
			out of 5

    We were there April 10 to 20...Many thanks to the staff..Rosa Carmina fantastic maid on the Luna side..Milena and Ivonne at the International ( French bistrot) restaurant..Ernesto at the reception..Evilio server-barman.all those nice people at the buffet and the italian restaurant..we stayed 10 days instead of 7 because of the bad weather in Canada..and we are going back 10 more days in October..we had the chance to visit Cuatro Caminos a real cuban town, about 15-20 minutes from Sol Rio de Lunas and finish our visit by eating at Boca de Sama a restaurant near the ocean..44cuc. for 5 persons, 13 beers and we all had a complete diner..

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Service

    Service-5

    The rudest staff ever

    Reviewed by A TripAdvisor Member() on May 14, 2018

    		
			TripAdvisor users rated this property
			2
			out of 5

    This has by far been the worst hotel experience I have had. I was reading the answer from the hotel management on a poor review from another guest who stayed at the hotel and just from the reply alone you can get an idea of how rude the staff here are. Especially for those who are travelling alone, go to Paradiso instead. I have booked what is called a VIP package and it has been anything but. My minibar was supposed to be full but for two days I had to go back and forth to the "customer service" to ask them to fill it up. Eventually I had to complaine to our tour manager and they even told him that they have ran out of rum which was supposed to be the welcome drink. I had a VIP lobster dinner at the cuban resturant and I was totally ignored by the waitresses the whole time to the point that the couple sitting at the next table complained to the staff that my glass has been empty for a while and they need to fill it up. I also went to the italian restuarant as part of my VIP package where they refused to serve me cava because they have ran out. Suprise Suprise! And my god the ping pong match you have to play between the reception and customer service. You call 700 they tell you to call 2000 and then the loop continues. I also went to the reception to change cash to coins for tipping and one of the staff started complaining out of no where that we cannot give you so many coins when I had just asked if they can help me with the change. One suggestion: go to the bank for money exchange. The lady working at the bank is super nice! All in all today I was so fraustrated with the staff that I just burst into tears. You never think that a vacation could be so stressfull. One final advice: this hotel is for the average joe so if you value high quality and well mannared staff I suggest paradiso which is next to tjis hotel and you can still enjoy the amazing beach which they both share. :)

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