Aston Waikiki Beach Hotel

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 4578 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nov. 2020 Birthday Celebration

    Reviewed by Hospitality4me(Chicago, Illinois) on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Customer service was really great! Best location for awesome ocean front views, directly across from beach. Request Premier Ocean for view of Diamond Head and full ocean Waikiki beach. Club lounge was closed due to COVID. Hotel is a little outdated but location is the star Attraction being on the south end of Waikiki beach, and directly across street to beach. There is a Starbucks attached to building but had not reopened at time of my visit.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Right across the street from the sand!

    Reviewed by genusmtbkr5(Los Angeles, California) on Nov 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful place to stay if in Waikiki. Shops and restaurants nearby. Staff very friendly and helpful. Tikis Grill & Bar right downstairs. Lots of information on tours. Would stay here again if in Waikiki.

    25th Wedding Anniversary Celebration!

    Reviewed by tyrellraquel(Wichita, Kansas) on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We arrived in Hawaii on the 1st day it opened 10/15. The customer service at the Aston is the best! Our room was upgraded to Ocean Front View for our anniversary. Throughout our stay customer service and staff were so helpful and friendly.

    Beautiful Staycation in Waikiki

    Reviewed by Maluhia2003(Honolulu, Hawaii) on Oct 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As a local the only time that we will stay in Waikiki is if we are attending a concert or event in Waikiki. For a lot of us we have never seen Waikiki so calm, this place is usually booming with life. During this time it has given the residents of Oahu the opportunity to appreciate our home and to take a minute to stop and smell the Plumeria's. The Aston Waikiki beach has been completely amazing for a place to make memories for our staycation. Lillian, Monica, Jenine, Makana, Krystle, housekeeping, valet, and bell staff you folks are amazing. The aloha that you folks shared with us these past two weekends is the example of the real Aloha and what Waikiki was once for. Waikiki was a place to enjoy company with family and friends. To share laughs to make memories. In the beginning we had a hick up but Monica was quick to respond and concluded the situation within minutes. The following day Lillian followed up and was very warm and made us feel even more comfortable at the pool. We ended up having so much fun we asked Lillian if we could extend, she was happy to extend us and surprised us with an upgrade that had an amazing view. We had so much fun that we decided to return the following weekend. I called last minute on a Thursday and to my surprise Lillian answered after her greeting she asked is this Mr. Kukahiwa!? To be honest all of the staff either answered with Aloha Mr. Kukahiwa or ended with a sure thing Mr. Kukahiwa. Just amazing. Lillian had helped secure a beautiful room, with added request and an even more breath taking views. The bell staff, I am so sorry I don't have the names but he greeted me with a "Welcome Back". The gentlemen from Bell service even went to get me ice for my cooler. Lillian, Makana, Krystle, and Jenine are an amazing front desk team and pool attendants. From checking on us through out the day, to filling up our cooler with ice just amazing. The Aston Waikiki beach defiantly spoils me and my ohana. Monica works in the evening and always greats me with Aloha Mr.Kukahiwa how are we enjoying our stay. Now during this pandemic this hotel has done everything that made me feel very safe and clean. My family an I are a little more on the OCD side of clean. From hand sanitizer station being all over the hotel in the right locations. To sanitizing and wiping pool furniture and common touched area's. Steam cleaning the pool deck, sanitizing the hallways and walkways. Providing mask in our "care kit" that is provided in your room. Sanitizing the rooms when providing cleaning service. Putting remotes in plastic zip locks. With all this awesome cleaning the hotel does not in anyway have an overwhelming cleanser smell. It just fresh and clean. I don't believe a hotel should be rated on just the building and accommodations. Its also the team on the frontline and behind the scenes that work hard to insure your stay is comfortable and worry free. With this pandemic and all the added steps this Hotel deserves 10 stars, but 5 stars will have to due. Aston Waikiki Beach thank you for the two wonderful weekends of amazing memories.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Staycation

    Reviewed by hogggit(Hawaii) on Oct 09, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First off, Jenine at front desk was absolutely great! Very friendly on the phone, and when we went to check in, she was super helpful and informative. She made us feel so special! What a great way to begin our stay! Thank you Jenine!valet guys were nice also! So was bartender/ server at Tikis. Room was comfortable but a little dated. Didn't matter to us. Ac was nice and cold. View was wonderful! Bathroom was on the small side, but we were only on an overnighter so it was fine. Loved the elevator system, you swipe your key card and input your floor number, it tells you which elevator is coming. No buttons for floors in elevator car. It just takes you straight to your floor! The whole time we'r were there we always had elevator to ourselves! They even provided us with disposable masks upon entry to our room! They follow covid regulations very well. Only 5 people in the pool and towels provided. Location is great! Right across the street from the beach! Thank you Aston Waikiki Beach!!