Sheraton Princess Kaiulani

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4232 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    The Sheraton during COVID-19

    Reviewed by JonnyPuertoRico(Tysons Corner, Virginia) on Oct 29, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My friends and I decided to book this hotel for a trip to Hawaii following the new COVID-19 guidelines that out of state travelers are allowed to avoid a 2 week quarantine with a negative COVID-19 test, and I dont think we really understood what would be different about staying at a hotel in Hawaii. The Hotel had barely any one there, like most of the other locations, the restaurant was closed, and the pool side bar as well. the only food available at the hotel was pre-prepared meals for purchase. When we first arrived the woman who was at the front desk was short and curt with us, and did not make us feel welcomed. I have a fairly high status at Marriott and thought I could get an upgrade to a hirer floor and an ocean view no problem and she said that I had to pay for It (which was not true) This was later remedied by a lovely woman named Tammy who got us to the 27th floor with a great view of the ocean, which shouldnt have been hard to start off with considering how few people were there. Overall the hotel was clean, a little dated, but in a fantastic location. The property does not have a beach front but it is very close to the ocean. They offer a place to store our surf boards and you could walk to a bunch of restaurants (bars did not open when we were there). Overall we had a cheap and nice stay, but definitely an average hotel for the Waikiki area.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-3

    Service

    Service-3

    Kama’aina Staycation

    Reviewed by LTVL(Oahu, Hawaii) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A huge shout out to the staff at the Princess!!! From check in with Dar to the pool crew Kalani, Kaya and Steve they went out of their way to make it a great getaway. COVID protocol in place, very clean and organized . It is still very quiet in Waikiki so come enjoy the true Aloha Spirit before we get shut down again ??

    staff and food were on point!

    Reviewed by teakwondaughter(Summerville, South Carolina) on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Alright, so sorry but this one might be pretty long and winded-- but hopefully it's worth it for those of you are looking at where to stay in Waikiki! For starters when we arrived there were some problems with the check in process. This is was not the staffs fault what so ever though! My card was being declined because of the purchase being too great, and there wasn't much I could do because my bank was already closed at this point (I live in SC, it was like Midnight there by the time we arrived for check in). I have major anxiety and after the 15 hour flight day, I was exhausted and an a panic attack was bound to happen at the smallest inconvenience. The staff there was extremely patient with me through my breathing exercises and though I felt like the worst kind of guest to have they never once treated me as such (and I know just how "fun" it is to work with a crying customer lol). Once all of that was done and we were finally checked in the room itself was very nice! It was a pretty standard hotel room. Two Queen beds, mini fridge, bathroom ect. But the VIEW was amazing! From our room we would see both the Diamond Head AND Waikiki Beach! Since our clocks were way off we were awake to see the sunrise almost every single day we were there. It was honestly breathtaking. Every day the beds were made, towels replaced, and some goodies left of us on the counter. The house keepers even went as far as to fold some of the cloths we'd left laying around! A bit unusual, but appreciated none the less as I'd never had a place fold our clothes before! We got breakfast vouchers with our room for each morning. The breakfast buffet was a favorite of ours! Each morning we'd go down and be seated with a fresh cup of coffee ready for us. There was just something really nice about sitting in the fresh air with a nice cup of joe to start the day. The buffet had a wide variety of fruits, soups (Yes, SOUP), rice, fish, eggs, bacon, sausage, cereal, juice bar, and even an omelet and waffle OR pancake station. Really it had all the works. The Splash Bar was a good place to relax after our days. The drinks they served were *chefs kiss* (this is internet slang for amazing). The Lava Flow was my go to. It was basically just a sugar slushie with some coconut rum in it but dang it was good. They also served food at the Splash Bar too, my favorite of which was the coconut shrimp. I must have had that shrimp at least 4 times while we were staying there. It was so tasty it stopped me from wanting to to other restaurants! Our check out was at 10am but we weren't going to be picked up to leave the island until around 3pm. The front desk let us check our bags for free so we didn't have to carry them around. Since we didn't have our bags we were able to roam the shopping centers and beach for a while longer before saying goodbye. Would definitely recommend this hotel to anyone coming to the island for the first time.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Very conveniently located

    Reviewed by Bronwyn18(Caloundra, Australia) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have just spent 6 nights here in a standard room. We were offered to change to balcony room when we arrived but as it cost a lot more we decided to stay as is. Glad that we did. Our room was a reasonable size overlooking car parking but nice and quiet. Bed very comfortable with good linens and soft pillows. Looks to have been updated in last few years. All neat and tidy. Did not look worn at all. Great location. 5 minutes walk to Cheesecake Factory. Beach 2 minutes walk. Parking not cheap $35Usd per night. Be aware that there is an extra amenities charge even if you don’t use them.$33USD per room per day.

    The Princess would be Proud

    Reviewed by islandrockin(Comox Valley, Canada) on Mar 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love this Sheraton,while not maybe the most glamorous it has a ton of charm. The original part of the building was built in 1955 and it as charming now as it ever was, we love the open area at the check in and nice old-school funky pool area ,great service from the splash bar All ways nice Hawaiian music playing throughout the public spaces Service from everyone was good Higher floors for great views are very nice The location is perfect for being in the midst of Waikiki The Moana Surfrider across the street is handy dandy Lots of shops and restaurants within minutes walk Very convenient and good value Comfortable beds and robes Rooms on the smaller side Look forward to another stay soon

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4