Maui Kaanapali Villas

****Absolutely TERRIBLE!!!! We rented #247 which is independently owned. I booked it through Booking.com and didn’t realize it was independently owned When we arrived the room was very musty smelling, the carpet was nasty, and there were about 10 moths flying over the bed. The first thing I did was request a new room but I was advised that since it was independently owned they could not help me. When l called the management company Chasing Rainbows they were terrible. They were not willing to do a thing to help me and said too bad so sad it’s independently owned and there’s not a thing we can do. I wanted either a new room or a refund to find a new place and they refused to do either! They finally offered a $250 refund only after I called booking.com and complained to them. I was not satisfied with the $250 refund. The room felt disgusting and there were moths flying around every time we came home. I never wanted to come back to the hotel. It definitely put a big damper on my vacation. ****Be careful when you book there make sure it is not independently owned.

We did not realize these condo's are time share, not that this is a problem, there was even a visitors book with a welcome note from the owners and to communicate suggestions for a better stay, nice personal touch. We stayed in room 36 in the Banyan building and had a beautiful garden and pool view. The facilities are great, everything you need, good beds, bathroom was very large, huge shower, plenty of room everywhere. The grounds are perfect, two pools and a stroll to the beach. The beach board walk along the water front is good for an early morning or late afternoon walk, seems to go on forever,we never reached the end of it. The staff are very friendly and happy to look after your needs, and the concierge service (Dave or Gina) is really good, we booked our tours here, "road to Hana", sunrise in Haleakala national park and a Luau. There is a free shuttle service to Whalers Village which has some lovely shops and good restaruants, but they get very busy so best book or you may have to wait for a table. Try Lailanis fish tacos!!!. You can catch a local bus to Lahainia from Whalers Village for $2. We were told we would have to catch a taxi or uber, Not so.

This hotel is very well located but the rooms are not as advertised. We had a pleasant stay but we were disappointed with the general condition of the accommodation. The one bedroom ocean view we stayed was very clean but dated with dark worn carpet, the furniture was old and uncomfortable, the appliances were white and old, TVs were very small and the walls were decorated with nursery artwork.

What a breathtaking adventure at Lahaina, Maui going to the depths of the ocean floor coming face to face with a shark and enjoying the smooth ride on this wonderful submarine seeing all the spectacular marine life 140 ft below sea level.We traveled in January 2014.

We love Maui. We tried the Aston Maui Kaanapali Villas this time with much anticipation. We stayed in the condos by the pool and beach. Everything was great until plumbing problems. No fault of the establishment. The staff handled it so well. They made our stay wonderful. They moved us without question to a new condo. This condo was no as modern as the first and they moved us again into a beautiful unit. We didn’t like the moving but the staff made it painless. They looked after everything. We were at the beautiful beach on the property. Gorgeous warm golden sand. The restaurant on site was very good as well. We think the staff make or break a good holiday. We can’t thank the staff enough. Wonderful service. Would definitely be back soon. The condos are next to the beach. If you want a good view ask for a second (top) floor.