Golden Nugget Las Vegas

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 13223 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    THE WORST HOTEL SERVICE EVER!! THIS HOTEL DOES NOT CARE ABOUT YOUR LOST PASSPORT/PROPERTY!! THEY LIE &DO NOT CHECK ROOMS

    Reviewed by Elleeee_44() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    !!! WARNING TO ALL !!! BEWARE of LOST/STOLEN PROPERTY ON GOLDEN NUGGET HOTEL/STAFF’S WATCH !!!! I AM IN DISBELIEF by how LITTLE this HOTEL CARES for its GUESTS, their woes and they’re LOST PROPERTY. After checking out from our room, going to the airport and realizing that my passport and marriage certificate were still in the room’s safe, we immediately called the hotel. The front desk and the security Manager Anthony said that our room had not been cleaned yet and was still empty after us. THEY SAID that it was PROTOCOL for ROOMS to be CHECKED for any LOST ITEMS and that CHECKING THE SAFES would be a part of that. After telling us that they would do this and to call back tommorow. So we initially trusted their word, because why wouldn’t we. Now, it’s the next day, come to find out, that NO HOTEL STAFF MEMBER CHECKED OUR ROOM FOR LOST PROPERTY nor did they check the safe. All they did was the regular housecleaning, which was not all that what we were told was done after check outs, especially after calling and requesting the room to be checked while it was still vacant! - We stayed at this hotel for 4 days with a party of 5, staying in 4 different rooms, spending thousands of dollars at this hotel/casino only for NO HELP when we needed it. The workers at this hotel could care less about you or your problems. All they have to say is THEY’RE “TOO BUSY” and “try again tommorow”. And you get transferred around and round on the phone. Even if you were a guest and you check out they’re too busy for you and your REQUEST FOR SIMPLE ASSISTANCE TO CHECK FOR YOUR LOST BELONGINGS BEFORE HAVING NEW GUESTS STAY IN A ROOM THAT YOU STILL HAVE LOST PROPERTY IN! It’s just crazy! - The customer service is terrible and it takes forever to get a hold of the manager, who still aren’t helpful, because they avoid transferring your call to their manager. At this point, I feel like my property has been stolen by the Golden Nugget Hotel and Casino and their LAZY, UNHELPFUL, NEGLECTFUL and CARELESS STAFF. I am so so disappointed in this lack of service and hospitality from this so called “hospitality industry”. Never in my life have I or my family experienced something so bizarre and frustrating with a “professional establishment”. After spending hours which no luck or help from this place, I will NOT be coming back to this hotel/casino/restaurant or anything connected to it ever again. -BEWARE OF LOST PROPERTY @ GOLDEN NUGGET!

    Treated very dis respectful

    Reviewed by Lakehouse81() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We checked in to our room around noon. Husband took our bags to the room while wife SELF park the car. We meet back downstairs and headed out for a fun day in Las Vegas. Returned to the room around 9:00 pm that night. Wife showered first while husband picked up a quick bite to eat downstairs. My husband got in the shower and I climbed into bad. As I look to the nightstand to grab my phone I noticed a bandaid stuck to the night stand right at my eye level. First thing I thought was I was going to throw up. With COVID and all the precautions we dealt all day we came back to a room that had not been clean to CDC standards. We immediately called the front desk and they told us to take pictures and come down. (Not sure why we had to do their work) My husband went down and as he was talking with Victor the manager about the incident 2 officers approached him about the problem and told my husband they don’t have time for this. And made him feel like he was violated. They asked him to fill out a police report for something we reported to them. After 1 1/2 hours of how they are going to get us into another room or credit our room back with no charges. We did take the new room they assigned us which was 1126. The room was cleaner but as I looked around I felt it was still very dirty. I took a wash cloth to the light switch and around the bathroom and the floor and towel was black when I finished. Needless to say we climbed back into bed at midnight to be blessed with listening to the train all night. We should of just headed back to Washington at 9:00 pm because I’m sure neither of us will sleep with all the noise going on outside our room. Please think twice about staying here if you are okay with a dirt room then this is the place for you!! If you want a clean room with upstanding guidelines then this is not the place for you to stay at. Be Safe Be Kind Be Healthy

    Avoid this hotel

    Reviewed by JJ1864() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Rip off .... If visiting Las Vegas do not stay at this property. Do not park your car, the charges are really high and not clear, one sign says event parking, other sign displays hourly rate, it means nothing once you collect the ticket from the machine, its event parking charges, I will never recommend the Golden Nugget again.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Be prepared when you stay here!

    Reviewed by 954janac(Estacada, Oregon) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Location was great. Room was clean. One drawback was no in room coffee. Super inconvenient to have to go downstairs to Starbucks which had a ridiculous line and was closed on Sunday. Directyions to have your room cleaned up were on the TV. Texted as instructed but came back to the same condition. No ice and no options for ice since you have to pay for a fridge in your room. It seemed to me that everything had a surcharge. Lots of good food in the casino and the pool was nice although the briefing before was a bit ridiculous-but I get it: COVID. Nice to sit at the bar and play slots with "comped" drinks- but again you need to be aware that you must continue to play or the light facing the bartender will go out and the drinks are pricey. And play 20's not 5 dollar bills.To be honest, I expected more from this place. There are no info sheets in the room, didn't even discover the blowdryer up on the shelf by the iron until we werer leaving. With the minimal care- we would have been satisfied. There are much nicer places to stay with comparable rates. The group we traveled with upgraded to a suite but seriously? The basics weren't even covered for us so we were quite disappointed. Prepare to learn about Q codes if you travel there. It's the new way of the future.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3

    Nice room but big coffee issue

    Reviewed by diveydivey(Poolville, Texas) on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The room was nice, the hotel is convenient to Fremont street. Nice and quiet in the room BUT there is no coffee maker. When we requested one, we found it was a daily fee AND the cost for 4 pods of coffee was outrageous. To top that off, we were charged for pods everyday, even though we only had them delivered one day. We did on line check out (as they requested) but then couldn't see the bill until the check out was done. At that time, my friend saw the charge and called the front desk - they couldn't help us. So he called the number (given to him by the front desk) and left his name and number every day for almost a week and never got a call back. Very disappointing on multiple levels. Next trip we will stay elsewhere, that's for sure!

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Value

    Value-2