The Palazzo at The Venetian

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 17972 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent until.... Not.

    Reviewed by offwatermelon() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The rooms and the facilities were excellent, bar none. It's a 5-star hotel. We actually had a suite, which was more than we could ask for. It's unfortunate that I have to leave this review. First, the housekeeping ladies kept asking to clean our suite. Second, I forgot an item in the closet - I called immediately the night of my check out. The employees were pretty unenthusiastic to help - I insisted on talking to Housekeeping, Front desk after talking to Lost and Found. Housekeeping informed me that nothing had been retrieved during clean-up, and I was 100% certain I had left my item in the closet. They insisted that their hotel policy does not allow them to go back into the rooms, after cleaning/clearing out the room - which I completely understand for the sake of next guest's privacy. However, if that was the case, they should have confirmed whether someone really had checked into the room OR be able to check the room after the next guest leaves. As of right now, even if a guest left a valuable item (God forbid, a laptop or a passport), as long as housekeeping doesn't retrieve the item, it will never reach Lost and Found. I don't want to make any assumptions, but I left the item without a doubt - housekeeping didn't retrieve it. As expected, Lost and Found did not find the item in the upcoming days and kept sending me emails about how they didn't retrieve the item - duh. Lastly, the Front desk told me to file a security report. Actually, they mumbled and I had to ask 3 times. I go to the website to file the report - to my surprise, Venetian nor Palazzo is even listed as one of the venue options. No way to file the report. It's just disappointing that customer service of a 5-star hotel is not so 5-star. Personally, things in the back-end speak more volumes about a company's operation.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-2

    Huge rooms, stunning views, fantastic price

    Reviewed by JackyM8465() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our two nights in Las Vegas were made so much better by this amazing room. Massive lounge and bedroom area with views - it felt like a palace! Luxurious and spacious with a luxe bathroom too. Pool area was pretty but super crowded - and be careful to check the drink prices first - astronomical!! But the room was really well priced, the service was lovely and the location was great. Couldn't fault this hotel. Sure, it's huge and hardly personal but that would never be what you go to Vegas for! The shops in the Venetian were cool when it's 45C outside and there are some great restaurants there. Parking was free and easy, checkin and out was smooth and we were very happy with it all.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Great Accomodations

    Reviewed by TrvlChica(Phoenix, Arizona) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful hotel, great customer service. Check-in can be chaos like many Vegas resorts, so be prepared to wait. Large suite like rooms, beautiful bathroom, nice pool area - shaded a good part of the day. Great restaurants, lots of choices.

    No extra duvet/comforter for the sofa bed

    Reviewed by jmy747(Monterey, California) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We are two adults with a little child,booked a king size suite. On day two, our little one wants to sleep on the sofa bed, so we asked for an extra duvet,but the housekeeper said they are not allowed to give us one, we didn't believe it, so we called front desk,they told us the same thing that the resort doesn't offer extra comforter. So blizzard. Unbelivable. It's the worse $500 a night hotel we've ever stayed, never going back again.

    Vacation

    Reviewed by CatK126(Pressbaum, Austria) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very nice, big and comfy rooms. Loved the big bath room. The staff is helpful and very friendly. Breakfast was included but it is not a real breakfast as we thought. It is a take away from a yoghurt place or you get a plastic bag with not really good food. Pool area is big and enough space for all people (we visited on labour day weekend). Clean and neat. Room service needed 40 minutes for pasta and one drink but it was tasty.