Treasure Island - TI Hotel & Casino, a Radisson Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    7. Treasure Island - TI Hotel & Casino, a Radisson Hotel review

    What to expect (based on 16950 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very good service

    Reviewed by Catalan36(Los Angeles, California) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Staff was really polite and helpful when asked for questions and everything looks clean and more organized than expected also when checking in kiosk is a really great tool to have although it needs to be cleaned after every use

    Freezing

    Reviewed by SHEMA60619() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    They do not have a very modern heating system at all, its a warm switch and a cold switch. After turning it to warm and waiting three hours I am freezing. I had the King bed room and only got the room for a couple of hours until my flight time. All I can say is I'm very glad that I don't have to stay here overnight. You could not give me this room for free. Bed is uncomfortable and room is not easy on the eyes. Feels like a motel 6.

    Very very friendly and customer oriented.

    Reviewed by rustyny2000(Albuquerque) on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Location is very good, slots are looser than Caesar's. Food is pretty good. Staff is wonderful!!!!! Very friendly, helpful, great attitude. Great place. Some updates are nice Wendy Timmers, my host is fantastic!!!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Excellent

    Reviewed by MartinJMichael(Surfside Beach, South Carolina) on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was perfect. Completely renovated room was perfectly clean and maintained. Great location on the strip. Check in was qui k and easy. Staff was very professional. All in all, a perfect stay.

    Down hill, terrible customer service especially with kids....

    Reviewed by H8691OZginah() on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Needed a place to stay for a night while in Vegas, we chose Treasure Island, loved this hotel in the past, right on the strip. Online showed $70+tax but my sister who was checking in about 10 minutes prior to me said to wait, she was getting a $40 room. Well, 10 minutes later it went up to $130+tax. No big deal, we paid and went about our business. The hotel smells like the Lady Luck did before it was torn down, a dirty smokey, hotel, definitely not what I recall 5+ years prior. At about 2AM, we hear the tub sounding like it was draining water by the gallon, so loud it rattled the wall. We tried to muffle the sound. Close the door, but this was internal, a sound from another hotel or pipes- so my choices I knew would be to call the front dest, have some maintenance man come up and tell us he cant do anything, or move rooms. We have an infant and a 4 year old, car seats, strollers, high chairs, 5 bags and unpacked completely. Move at 2, 3am...not very convenient. So we decide to just let them know first thing. EARL, the manager at the front desk on 11/08/21 at about 7am (we literally wanted to check out first thing and get out after a nightmare of an evening) gave the worst customer service. Clearly this was nothing new to him and kept repeating "this is policy, this is policy" to only grant me a credit of the resort fee because "I as the customer didn't handle it properly, meaning I would have had to tell them at that time what was happening because I could be lying in the morning." I asked him if he had kids and logically would changing rooms be the proper choice to take an hour to move all of our stuff in the middle of the night, and he couldn't give a care in the world and even smug if anything-he barely looked me in the eyes. I actually even shared a recording from my phone of how loud the tub was, my crying children in the middle of the night and it was a blank stare, zero consideration, zero compassion, again, just wanted me to go and NEXT in line. Meanwhile, a man to the left of me walks right up complains that his $40 room looked a little dirty, showed no evidence and he upgrades him to a suite which was at least a $150+ upgrade. (i asked him kindly the rate as we chit chatted in line). I don't know if they were racist against me because the color of my skin, even though I do this for a living and displayed complete professionalism. I will NEVER give them my money or business again, very disappointed, racist, Earl should not be working in customer service or with people for that matter period. If he is in charge of keeping people coming back for more, they are truly settling.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1