Occidental Papagayo

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5369 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Second time at the Occidental

    Reviewed by huckdad(Colorado Springs, Colorado) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel is not quite up to speed yet. This was our second time at the occidental, our last trip was five years ago, and we wanted to see what changes the Barcelo brand had made on the resort. The first thing on our minds was how safe was the hotel in the middle of a pandemic? We had recently traveled to playa del carmen Mexico and were very impressed with all the safety measures in place at our hotel. The occidental did have hand sanitizer stations and distancing signage and all the staff had on masks. It was also mandatory for all guests to have on masks as well unless you were eating or in the pool. Bottom line is we felt safe. My wife and I will give the staff high marks on service, from the bartenders and wait staff we would like to mention a few that made our trip enjoyable, Liliana, Ingrid, David, Antonio, Christian and Carlos. There were more but did not get their names. Thank you to the real heroes the cooks and chefs, your Food was very tasty and well-seasoned; drinks were of good quality. Now because this is a review here are some things that the resort fell short on. They have a nice new pool by the ocean with a swim up bar, but it was only open Friday- Sunday very sad! No evening entertainment during the week also only on the weekend. All the ala carte menus in restaurants were very limited with about four entrée choices to choose from. The grounds were not taken care of, it just looked like they did not have a grounds crew, animal feces and debris on walkways grass and bushes all overgrown, downed branches and leaf’s everywhere, it was much cleaner 5 years ago. we know that the hotel was closed from March until November, but We felt that the hotel was just not up to speed, clarifying that this is a management issue and not the employees’ fault. Management fell short in maintaining Barcelo standards and they need to focus on the details. My wife and I love costa Rica and we will be back, if you go please bring tip money, the employees work very hard and need our support!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Simply excellent!

    Reviewed by T8471UValejandroa() on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My girlfriend and I stayed for 7 nights, and overall this was the best all-inclusive experience we’ve had so far in our country! The staff was extremely friendly and thoughtful; we encountered an issue with the restaurant reservations and they immediately looked for a solution. Many thanks to Enrique; he made sure we had everything we needed and was very friendly and understanding. Also special thanks to Carlos, Rubén, the cleaning ladies, the waiters from The Italian, and the security guard from the beach. They were all really friendly and we felt that they truly care about their customers! The food was one of the best parts of our trips, I highly recommend the risotto from the italian restaurant... honestly one of the best I’ve ever tasted!

    Paradise in Northwest Costa Rica

    Reviewed by kathleen393(New York City, New York) on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from twelve days at OP; in the middle of the Coronavirus outbreak they did an amazing job keeping everything clean and the guests feeling safe. The resort is beautiful and the staff very friendly and helpful; that it is all inclusive makes being there easy! Food is good and varied. The shuttle is always available but we preferred walking; be prepared for challenging exercise as the resort is on a hill. Renting a car at the airport makes a lot of sense, as there is so much to do and see in the area. We would recommend this all adult resort.

    Best attention

    Reviewed by 916kattyab() on Nov 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful place The feel of the resort is very peaceful and natural. The food was excelent, something for everyone. Congrats to the animation team. Shirla was an awesome host, very helpful and lots of good information. Everything is perfect! Highly recommend!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Excellent service

    Reviewed by dorisb255() on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We did kayak (It's inclined by the hotel) with Ruben (animation team), he is a very nice and friendly person, and helped us doring the tour. The hotel is very carefully with the covid regulation. This is a very good option if you need to escape of all the covid mess.