Hilton Garden Inn Kauai Wailua Bay

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1322 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Hitlton Garden Inn Kauai

    Reviewed by Inspiration724233() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Damp and musty! Could be a great hotel if they would only address this issue. Get rid of the carpet in and out of the rooms, it is constantly damp. Location and proximity to the beach was very good! Staff is excellent.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    Great location

    Reviewed by jobekwslu86(Saint Louis, Missouri) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Used this property as a short stay to be near the airport. Exceeded my expectations. Greats views and access to the ocean. Beautiful open air lobby with drinks and snacks. Would recommend staying here to bookend your stay on the island.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Horrible

    Reviewed by EnricoF1557(Barcelona, Spain) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Paid for an upgraded room and they ended up giving us a smaller room. Room was dirty and customer service was terrible. They gave us the wrong room and did not offer us a refund or compensation for their mistake!

    Wonderful employees. Great hotel. Great location . Great amenities

    Reviewed by roger m(Heidelberg, Germany) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After spending one week at the hotel we left very impressed. Tiffany at the front desk was wonderful and made us feel very welcome . She made sure that we enjoyed our stay and we did . Thank you Tiffany. Tiffany should be nominated for employee of the month. She always had a smile on her face and was very helpful. The housekeeping department is doing a phenomenal job cleaning the rooms in a timely manner . The rooms are very cleaned. We had dinner in the restaurant and the waitress was also very good. We had the catch of the day that was Ono and it was excellent. Tasted wonderful and beautiful presentation. Will definitely going back to your hotel and recommend it. My only suggestion is that you have a talk with the concierge lady about her attitude. It seems that we were an inconvenience to her as guests when we asked her about booking some trips . She was very short and not welcoming. We ended up not booking a trip because of her attitude . Unacceptable ! She left a bad taste in our mouth and it is a shame because every employees we met during the entire week were all wonderful and customers oriented. If the concierge lady doesn’t like to be in the hospitality industry she should look for another job. The concierge lady needs some training about customers service.

    Kauai holiday

    Reviewed by Dee L() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We live in Phoenix AZ and leave to get out of the heat. This is a perfect place to come. The 2 pools are very relaxing and the closeness of the ocean make it wonderful relaxing experience. Kauai has many activities and beautiful landscapes. The hotel has a new Tiki Bar that overlooks the ocean. Just set and let your troubles fade away!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5