Casa Del Mar Golf Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 1045 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Gem of a place!

    Reviewed by lomimu(North Vancouver, Canada) on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Casa del Mar stands out from its neighbours with its approachable size and feel. You actually feel like you're in Mexico in this hacienda-style place, rather than in a highrise resort that looks as if it could just as easily be in Hawaii or Florida. Right on the beach, with immaculately maintained grounds full of bougainvillea. There is a small central 'hotel block' and multiple surrounding 3-4 story buildings, either privately owned or timeshares; that’s Phase I, and we didn’t ever venture to Phase II (note - not once were we approached/pressured by timeshare people). You can either rent privately via Air BnB, or stay at the resort's hotel block or in the one building used for this. The staff (Alaberto, Frida, Flavio, Zac, Arroyo, Ivan!) are warm and lovely, and it's a place with a heart. As an example, the room cleaners saw me taking a photo of a beautiful hibiscus...and after our room was cleaned the same type of flower was on our bed, another flower was in water, and more were tucked into the pot outside our door - so sweet! Our room was a good size with a chaise lounge and large private deck that faced to the ocean and morning sun. Huge bathtub, frosted glass WC and shower, and nice Mexican decor throughout. A few minor maintenance issues, but nothing of note. Beach was amazing - clean, so close, quiet, endless, and yes you can swim if you stick close to shore. We saw whales blowing and breaching, and eagle rays flipping out of the water. Breakfast was included for us, and there were always at least 5 Mexican items in the buffet, as well as a custom omelette area, fruits, juices, yogurt/granola/cereals, and pastries. Daily 2-for-1 Happy Hours by the pool (12-2) and in the bar (5-7). We dined onsite in the El Tepanco restaurant and down by the beach at the Grill. Tasty food, generous portions, no complaints. You're supplied with 2 bottles of water daily, but since there doesn't seem to be recycling, better to bring your own refillable container and ask for the staff to fill it, which they're happy to do. Easy walk along side road or beach to the Hilton for Happy Hour drinks at Azul and dinner at El Meson or Vela. Uber to San Jose del Cabo was MX156-330 depending on time of day/traffic. You can also take the public purple/yellow Ruta del Desierto buses for 37MX one way; there's a freeway underpass towards the Hilton so you don't have to dash across the road. Overall, totally happy with our stay here and are planning our return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Pretty resort

    Reviewed by triptakero25(Orange, California) on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice lay back easy resort with beautiful views and small rest and lounge. Team members are excellent but not much to do without an taxi to town. Rooms are nice and easy access to pools and ocean. Two for one drinks a at happy hour and in bar from 5-7.

    The staff are great!

    Reviewed by 101westonm() on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My girlfriend and I recently were guests at Casa Del Mar celebrating my birthday back in December. Our first day started off with a bad start with our time share tour (see post from Jess). The staff were able to make a complete rebound from the awful experience that we had with a guy named Remy who tore up pieces of paper in front of us and who insulted us for not signing up for a time share. Paco the pool side bartender got us back in the party spirit by making us some great margs and Jesús the bell hop gave us great recommendations on where to venture out too. I can’t recommend this place enough and thank you again to Paco and Jesús for making our trip memorable and for all of your hard work with keeping us happy during our stay!

    Very good

    Reviewed by pierandrean(London, United Kingdom) on Jan 04, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great location and hotel. I went with my wife and infant and stayed for one week to spend New Year. Room was comfortable and clean, with an amazing sea view (btw I reckon all rooms have the same view). Service was good and have to thank Arroyo, Francisco, Ivan and Yamal for their friendly and professional attitude. The only downside, hence the 4 out of 5 stars, is that we found difficult to move around with a pram due to the lack of ramps to the rooms and to the restaurant. The staff was always helpful on this though. There is room for improvement on this should the management decide to work on accessibility for disabled or prams.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Beautiful hotel— beware of non disclosed timeshare expectations

    Reviewed by jessk741() on Dec 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The hotel is gorgeous and offers a truly high class experience. The staff was amazing and so friendly. This review also comes after only being at the hotel for 1 day so it might not encapsulate the whole experience. With that being said I felt I must share. So, we were aware of a possible timeshare presentation when we booked because of previous reviews we read so we were ready with an open mind but 100% not in the market for investing in anything. Especially being a couple in our mid-30s saving for a home with lots of debt just looking to take a getaway vacation. We checked in and were greeted by the concierge who told us we were invited to a “10th anniversary celebratory breakfast” the next morning to hear a presentation. We obviously knew that this was probably a lie and it meant some kind of timeshare offer and were ready to turn it down. However, we were told we would get a $100 credit towards our stay if we just attended. A signing commitment was never explained. Next morning we woke up very hungover but decided to check it out so we could at least receive our reward. Our initial salesman/tour guide was amazing. He was really the only reason we left this experience feeling decent. And We even continuously told him how we will NOT be signing anything at the end of this thing but he still tried his hardest, respectfully so since that is his job. We finalized the tour and ended up in the offices and in comes Remy, the manager. A man who started off only speaking to my boyfriend, assuming he was the money maker of our house. I told him that I am actually the 32 yr old female who makes 6 figures for our home. As soon as that happened, it was clear he put on his “Oh, I’m even better with women” sales hat and basically ignored my boyfriend at that point. Now, my father is a salesman so I respect the art of making a pitch so I allowed the man to give me the information so I would have my best understanding of what I was being offered. My father also told me, “if a person is not in the market, you have to respect that and know the answer might sadly be a No.” After the pitch I explained our situation and how we don’t even own a home yet let alone have money to invest in vacation timeshares. I can’t deny that the offer wasn’t intriguing and I wished we had the time & money to take it. It’s clear there has been a lot of thought into how to revitalize timeshares and make it flexible for people with all incomes. But we just cannot do it, so this man persisted as I assumed any salesperson would but he got obviously mad at my continued rejection. He asked me why we were even came to the presentation then. I was honest and Told him it was because of the incentive we were offered ($100 credit). He said and I quote, “How do you take my money but deny me the chance to sell you a good deal. That is extremely disrespectful.” I was appalled and shocked to be spoken to like that given I was a paying guest at this hotel. And I couldn’t help but think... if I was a man, and older, would you have reacted that way in my turning you down? I assume this man is an experience salesman, and he has probably experienced a “no” before? I respectfully gave my $100 credit back Since that was clearly the thing that had stipulations to it, and was basically asked to leave the room. My boyfriend and I have several older, rich friends who would’ve been very interested in this but after this treatment I will never suggest this hotel and I do feel bad about that because the other hotel employees we interacted with were amazing and made our stay lovely.