Grand Velas Los Cabos

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 857 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    First time to Grand Velas Los Cabos

    Reviewed by dcrickmar(Nashville, Tennessee) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All in all a very relaxing trip for my wife and I. We have previously been to Grand Velas Riviera Maya and I will say that the resort in Los Cabos is more eye catching with stunning views. The restaurants, as expected were great for evening meals. Poolside lunch menus were tasty (cerviche). We did notice that, though there were plenty of employees in the restaurants, the service and attention, at times, was a little off (which is something we have never experienced at Riviera Maya). Ricardo and Lucia were very helpful as Co-Concierge’s and Sergio at Koi bar was great. We had a very relaxing time and would most certainly return, it was just a little below our expectations from a service standpoint.

    Just Wow!

    Reviewed by 689sonjak() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From check in to check out, the staff at Grand Velas was excellent, amazing, wowing and truly a delight. Each staff member, no matter where you encountered them bent over backwards and further to ensure that our stay was top notch. Joel and his staff - Alberto, Nelson and Victor) executed every dinner with such amazing precision that it was easy to imagine you were in the comfort of your own home. They were friendly and happy to help each and every time. The spa was just amazing. I had the most amazing massage and Viviana and her staff were just a delight - the ambiance, care and dedication was sublime. By the amazing adults only pool, Edward was kind and ran his little heart out getting us our drinks (if we weren't at the swim up bar) and all the food we wanted to our hearts content (the shrimp tacos, pool side, are yummo!!). Lastly, my 2 butlers Ricardo and Lucy were available to answer all questions and help facilitate the trip as the most enjoyable, relaxing, heaven on earth place possible. If you're considering the Grand Velas - stop and book your trip immediately, you won't regret it - promise!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    The best service you can ask for and the most amazing view

    Reviewed by meggyr1987(Portland, Oregon) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed here for a business trip and I cannot say enough good things about this resort. The staff was nothing short of amazing. They made the stay so memorable. Joel the manager of the pool made everything we wanted happen and the servers (Alberto, Nelson and Victor) were the funniest and nicest people you could ask for. Edwardo at the pool went above and beyond always making sure we had plenty of cold water and never had an empty drink glass lol. My personal concierge' s (Carlos Luna and Lizbeth) were so patient with all my questions and requests. I always knew I was going to be well taken care of. I cannot say enough good things about this resort. I was in awe the whole time and cannot wait to come back and stay.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Highly Recommend

    Reviewed by Adkin411() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel and staff will not disappoint you. I highly recommend this hotel. Good food, excellent views, great staff, good gym. Also, communication with concierge via What's App. was very effective. Seeing whales swim by while eating breakfast was also a treat.

    The BEST vacation I have ever been on!

    Reviewed by sydneyw202125() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the BEST vacation I have/ever will take! From the moment we were picked up at the airport, our every need was tended to with care from the employees here. The rooms were very clean with tons of space to put your clothes. Furthermore, the view from the balcony was picture perfect. The fridge, snack drawer, and bathroom supplies were always fully stocked. The pools were the perfect temperature and the serenity pool has a beautiful view of the ocean. In addition, the pools were rarely crowded. I could've spent all day in the pool! One morning, my friend and I decided to take a spa trip, and we would both 10/10 recommend getting a massage. You could also arrive to the spa up to an hour early for some sort of water ceremony before your massage (which once again, we would highly recommend). The massage was, of course, spectacular and the perfect way to begin our relaxing vacation. While I could have easily spent every single day at the pool all day, the option to go on excursions was very easily arranged by your butlers. We went on two excursions, a sunset boat tour and parasailing, which were both amazing. Every other morning, my friend and I went to yoga or pilates to start our days. Also, there was water aerobics during the day. All of these activities were fun ways to remain slightly active on this vacation. While they have a very nice fitness center, my friend and I only made it there once because we wanted to spend all day outside in the sun, so these were great fitness alternatives. Another, very important aspect that made this trip so fabulous was the food and drinks. Every meal was delicious and the swim-up bars were one of my favorite parts of the entire trip. The staff was so amazing with my gluten allergy (and my friend's other allergies), as they would ask at the beginning of every meal about people's allergies. Also, everyone should go to the Koi bar at least once on their trip. Finally, what made this trip SO SPECIAL: the staff!!! Everyone was so kind and helpful as they wanted our vacation to be relaxing and completely stress-free. By the end of the trip, so many employees knew our names and we couldn't wait to go see them at their respective spots throughout the resort. My friend and I would like to give a shoutout to the following employees that made the trip extra special: Lizbeth, Eduardo, Sergio, Joel, Marisol, Alex, German, Alfredo, Hugo, Carlos, Ernesto, Hector, Brian, and the maintenance staff that worked behind the scenes. Thank you so much to all of you (and others that we probably forgot to mention)! We looked forward to seeing these staff members every day and were sad to leave them. An added bonus was that they all let us practice our Spanish! This is a vacation that I will never forget, and I cannot wait to return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5