Pueblo Bonito Mazatlan Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 2244 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    First Time - Loved It

    Reviewed by Lee T(San Diego, California) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We very much enjoyed staying at Pueblo Bonito Mazatlan Beach for our first time to Mazatlan. Pros: Comfortable Pool Chairs Newly remodeled rooms - very clean Location - close enough to town and right on the beach All Inclusive pricing very reasonable Very nice and helpful staff Cons: Not totally all inclusive - small charges for room service and upgraded food/liquor Must reserve pool chairs early in the morning Lots of children - fairly noisy No frig or microwave in the room Overall the pros greatly outweigh the cons and we would love to stay here again.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Great Resort and Wonderful People

    Reviewed by Michael F(Mazatlan, Mexico) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Every year, I look forward to coming to Pueblo Bonito Mazatlán and last year I did not get to go because of COVID traveling restrictions. The resort is amazing after the remodel. The safety and social distancing measures were excellent. When I first arrived, my friends and I were greeted by Manuel and Francisco. They would take your bags and set them aside while we checked in. Manuel and Francisco have worked there for a long time and I enjoyed their hospitality and kindness. The front desk staff was excellent. I would like to commend Patty, Sofia, Cindy, and all of the staff. They were kind and friendly. They made my stay special and I appreciate their hard work in making my stay memorable. I can say that the people and staff and the resort itself is the reason I come back every year. Easter week is very busy and the staff and accommodations were met during my stay. On the beach, Oscar, Juan, Ramon, and Hugo were excellent. They were the best servers on the beach. They were fast and prompt. Pedro, the towel service was excellent and I appreciate all of their hard work. At the concierge, Tamara was very informative and they helped with scheduling a COVID test that was onsite for us to take before we returned to the United States. The room was beautiful and mine included a kitchen. I decided to get all inclusive for a couple of days and it was worth it. My friends and I went to breakfast at Las Palomas and they had excellent service. Miguel and Francisco or Fernando were excellent and they have been working there for many years. The food was excellent at all restaurants: Cilantro's, Angelo's at Las Palomas, and Las Palomas. Angelo's is still under construction but you are able to eat their food at Las Palomas at night. I did not get to eat at Pescados Asian Cuisine. Fernando the bartender was great as well and service cooks were so prompt and served excellent food. I look forward to Pueblo Bonito Mazatlán every year, not because of the beautiful resort on the water, but because of the wonderful people and staff that work there. I really needed a vacation and I am always excited to come every year. Thank you Pueblo Bonito Mazatlán!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    You can't escape the HORRIBLE traffic noise

    Reviewed by RyanR3740() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Look at a map. See the big street that runs behind every beach-side hotel? Every night you will become intimately familiar with the thousands of cars and motorcycles revving their engines, squealing their tires, and blasting their music. And don't think that only the cheap rooms suffer from this. My coworker and I each had ocean-facing suites, but the bedroom is placed on the street side. Find somewhere that isn't on this road. Don't dismiss the other reviews that mention this. You've been warned.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Great getaway

    Reviewed by danielanth0nyl(Torreón) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just wanna say... that after being away for a year due to the pandemic... it was nice to be back in pueblo bonito zona dorada and spend some good times away from home. The food, the service, the beach, the recent renovations have made it even better, and quick shout out to jazmin and evelyn who handle the activities center also make the stay that more entertaining. Thank you and hope to see u soon.

    vacation

    Reviewed by xtravacs(Lake Arrowhead, California) on Apr 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Resort updates to the Rooms, Pool, and grounds are very nice. The all inclusive package seemed to be a good value. All the employees were very friendly and helpful. The only thing lacking in the room was enough drawer space for clothing.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4