Secrets St. James Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7963 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing place

    Reviewed by Kellie B() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Exceptional service from the time we got there. I really appreciated the fact you took notice to it being my birthday and placed a birthday sign on my door. I felt comfortable and the service was amazing.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great all-inclusive with many activites

    Reviewed by FarAway33591360797() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Beautiful resort - we recommend upgrading to the preferred if you want to be at a quiet pool. Lots of water activities available without leaving the resort. You can be as active at this resort as you would like or simply chill. Everyone was very warm and friendly. Highly recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Best time ever

    Reviewed by sirpeart() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff.... Bro..... They are unreal..... I wonder if the put them through customer service booth camp so that they could be this good. I must say if it is about going above and beyond then this is definitely what it looks like

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great Trip!

    Reviewed by rtm930(Los Angeles, California) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Couples Negril for a week before shooting down to Secrets in Montego Bay, and while the beaches in Negril have the solid edge, Secrets exceeded Couples Negril in all other elements - it's simply a much better resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Secrets St James

    Reviewed by Lorraine C(Long Island, New York) on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a nice resort, but could use with some sprucing up. the staff are friendly. The food was good as were the drinks. My favorite was the Italian restaurant Portofino. My only major complaint was the time share presentation which dragged on for 3 hours, well beyond the 90 minute commitment, although we did ask questions. And it wasn't disclosed until I specifially asked if the price was all inclusive that drinks and food aren't included in the price.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4