Sandals South Coast

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9445 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    NOT WORTH WHAT YOU PAY!!!

    Reviewed by andreacU7072YV(Northampton, Massachusetts) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I am BEYOND disappointed with my trip to Sandals, and WILL NEVER again stay at a Sandals resort!! There was ALWAYS a problem with something. We had concierge service, meaning they were supposed to refill our refrigerators every day, this did not happen. Circulars were suppose to be placed in our rooms every night for the next day, this did not occur. Not to mention if you miss room keeping, good luck getting any service when they are gone. My husband has a fish allergy and every where we went, we let them know, but it's like even though they ask they don't pay attention to it as we received plates with shrimp on top of it. We were there for a wedding, and it rained after the ceremony, but NO ONE in terms of the staff, and wedding coordinator had helped us, or directed us to where to go after and treated ALL of us like the bottom of the barrel. IT WAS HORRIBLE. Not to mention it seems as though it rains about every day between 2pm-4pm. Restaurants are pretty much ALL located in 1 area and the portions are small. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!!!! SAVE YOUR MONEY!! IT IS NOT WORTH IT!

    Wonderful Anniversary trip!

    Reviewed by patrickvillagran2020() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled for our 20th Anniversary and had a wonderful time!! Our butler Leon exceeded all our expectations and made this an unforgettable experience from the moment we walked in throughout or entire visit. Our Bungalow was perfectly located and we are already looking forward to going back again.

    Please ignore the bad reviews - An outstanding property

    Reviewed by NH_Keef(Concord, New Hampshire) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    With most of my reviews, I try to provide some context. I think it makes sense to read a review from someone that has a similar personality and lifestyle because reading a review from someone so opposite from your likes and dislikes is challenging. Sandals South Coast is a prime example of a property that will appeal to a particular subset of travelers (those looking for a more out of the way, quiet place to visit). So... here you go: TL;DR - amazing property, book here if you want a wonderful getaway from virtually everything. The pools are fine, the water has some seagrass but... you know... nature. Sandals has an incredible product so book with confidence. (M) - 48 (F) - 48, no kids this trip Fairly well traveled (Southeast Asia, England, France, much of The US, much of The Caribbean). Fourth or fifth trip to Jamaica. The first trip was to Sandals Dunns River Falls (no longer in operation) 25 years ago, second was to Ritz Carlton (now a Hilton property) and a few stops during cruises. We tend to be more low key. Not looking for shopping, bars or nightlife. Beach, pool sitting, spa, gym, watersports, and dining tend to be the top of the list. We wanted to do something a bit different for our 25th wedding anniversary. For most of the last 18 years, our vacations were around school breaks and in places that catered more to things that kids would enjoy. We had been to a Sandals property on our honeymoon and had a great time so we were familiar with the brand. We wanted to see if the offering was the same, better or worse so we looked at Sandals again but the choice was then around which location. We love the Jamaican culture of being generally laid back about most things so Jamaica made sense. From there, which property was most appealing. Again, we are at an age and maintain a lifestyle of being pretty relaxed on vacation so we wanted a spot to really get away from things. South Coast seemed to fit the bill and we were absolutely correct on choosing this option. I'll start at booking - easy to book, great UI/UX on the site. The phone staff was always incredibly helpful. Travel was easy for us - Delta has direct from Boston to Montego Bay. Arrival - definitely choose the MoBay option if it is available (book that the minute you book your air travel options). The Jamaica immigration process stinks as it is super, super busy, not large enough to handle the volume of people that typically arrive at the same time. You may be thinking... two people with no kids, why did you arrive with everyone else. Well, great question! We had to do a trip around a school schedule as our son is a senior in high school still. If you have the option to travel during 'off' times, do so. I am willing to be the immigration issue is much better on a Wednesday morning than on a Saturday or Sunday. If you are traveling on a more typical schedule, definitely book MoBay. Sandals arrival lounge - This is the only place where I would knock a couple of stars off a review. Certainly not enough to mess with the entire experience, but worth noting. The arrival lounge, although a nice idea, is pretty tired and was in rough shape when we arrived. It is quite small, on the day and time we were there (again, could be a peak travel thing) virtually nothing was available. Both beer taps were out of Red Stripe, soda was not available and virtually the only thing available was a few rum cakes... that's it. You are typically there only a short amount of time, but still... a miss on their part and something that is atypical for a Sandals offering. Travel to the property - We took a private car (booked through Sandals directly). This is an excellent service. Our driver was great in that he provided a cooler with wine, beer, fruit juice and water for us to enjoy on our hour and a half trip from the airport to South Coast. Also provided was a small plate of finger food to enjoy. Half of the road is quite windy, relatively slow going and a bit bumpy. The other half was a recently rebuilt road that was smooth and comfortable. If you are prone to car sickness, grab some medicine before that drive. Going by car probably shortened the trip by fifteen minutes just because of the speed at which a car can drive versus an entire bus. Arrival - Sandals always does a great job of 'welcoming you home' upon your arrival. You immediately feel like you are truly on vacation the minute you set foot on property. We booked a butler suite so we were taken to the club level check-in which is separate from the main lobby where you would check in otherwise. Club Level/Butler Suites - The club level check-in is a smaller outbuilding near the 'Italian' building of rooms. South Coast is divided into three, unique villages. The Italian Village is closest to all the restaurants, bars, and main services. The Dutch and French Villages are all a little further away, but nothing more than a short walk to the restaurants. The check-in was super fast and we were immediately introduced to our butler that took us to our suite. The Accommodations - We booked a 'Monarch' Oceanfront Butler Suite (class MO). This was a fairly large, one-bedroom suite with a separate sitting room, large balcony with two chairs and a table (plenty of room for breakfast outside each morning), a large bathroom with a tub and walk-in shower and separate toilet room. We opted not to do the beachfront/walk-out room as we wanted more of a view of the water and didn't want people walking right in front of our room each day/night. In the end, this proved to be the right choice. The upgraded cost for the beachfront, walkout room was not something that made a lot of sense to us. We were in room 1425 which was a corner room and allowed a better view because we could see to the left off our balcony as well as straight forward to the beach... a nice bonus if you can get it. The room was comfortable, the bed was great, the bathroom was well appointed and the sitting area is quite large. In the butler suite, you have a fully stocked bar included with whatever liquor and mixers you want for the week. The Butler(s) - The guys that helped us during the week could not have been better. Devon and Davion were incredibly helpful. We had a phone whereby they could be reached at almost any time. We really never had to do much other than ask them to help with anything we needed. They booked dinner reservations, a trip on the catamaran to Pelican Bar (a must-do, BTW), spa services, and anything else you need during the week. This was certainly not necessary at South Coast as the property is so large and you have so many dinner choices, it's not like getting in anywhere would be a struggle. But butler service came with the bigger room so, why not? Dining - There are so many choices on property that it would be hard not to appeal to even the most discriminating of tastes. You have a number of casual options, snacks, coffee and desserts option, and finer dining options as well. I found the food to be quite good. I would put it on the level of a higher-end cruise, but know that this is an all-inclusive property with one hell of a lot of guests at any given time. You are not dealing with five-star, independently owned establishments, but you still get a very good dinner (considering the price), with many different options at each different restaurant. Bars - All-inclusive certainly means just that. You will never be at a loss when looking for a cocktail. Latitudes over-water bar is amazing. This is such a cool place to grab a glass of wine, sit at the bar or on one of the over-water hammocks and watch the sunset every day. Sandals always seems to find that unique offering that is missing in most hotels and this one doesn't disappoint. The swim-up bar (apparently, another idea pioneered by Sandals) is ever-present in their pools and is always a fun thing to use. Watersports - One huge win from Sandals is their included watersports. There is no extra fee for stand-up paddleboarding, sailing, water skiing, or tubing. They have a scuba training facility on property that offers classes to beginners and they looked to be doing two dive trips per day. The Pools - not sure what folks are talking about with cloudy pools but if there was an issue, that seems to be fixed. I did see someone cleaning the pools most mornings and the water was crystal clear every day. The property has three massive pools and one very large hot tub (located in the Italian Village) that were always really well maintained. Overwater Bungalows - these were quite cool to see but they definitely are at the end of the property and quite far from the dining options. If you are looking to lock yourself away on a honeymoon week and not see a soul, however, this would be a really great way to do just that! The Beach - If you were to walk end to end on the available property at South Coast, you would walk over three-quarters of a mile just on the beach. It is a huge stretch of land. The water is beautiful with a reef that is visible about a quarter of a mile out. There is, indeed, a bit of sea-grass all along the coast, but that's a Nature problem and not something that Sandals controls. Bring some water shoes if you want and venture out. There are spots, though, that you can still walk in the sand and not be bothered by the grass. There are plenty of chairs, some trees to find shade and a few cabanas as well as palm frond umbrella structures as well. Our Butler secured a place for us each day and provided a cooler full of refreshments for us every morning and was available any time to provide something from the bar as well as snacks upon request. Entertainment - we are not big on entertainment as a whole, but the theater on property is quite large and we did catch a few of the shows. Do not expect Las Vegas, Broadway or London level of entertainment, but the shows were fun and a great way to pass an hour or so each night. There was usually music being played somewhere every night and a 'nightclub' was available each night when the martini bar doubled as a club with a DJ for late night dancing. Tennis - The tennis courts are quite nice and recently refinished Gym - The gym is quite large but the equipment is a bit dated. Plenty of free weights and CV equipment, though. Certainly fine for a week or two on vacation. Excursions - We went on the Pelican Bar catamaran trip and enjoyed that immensely. The bar itself is quite a spectacle. The trip out and back, though, was great. The boat is incredibly well maintained, the staff was super helpful and fun, they played music throughout the trip, there was a fully stocked bar and a good bit of food. There is a restroom on the boat and plenty of room to spread out. There is plenty of shade for those that want to shelter from the hot sun as well. There were a couple of other trips available as well such as the Appleton Rum tour, a trip to a local nature park and a few other side trips. Because South Coast is relatively far away from the tourist centers of Jamaica, there are not a lot of options off property. If you are looking for more options or nightlife away from Sandals, Ocho Rios is a much better bet. If you are looking for a very quiet, secluded vacation, Sandals South Coast is the place to look. Extras - The only other thing that we did was a sunset dinner over the water. This was an extra charge and I honestly didn't really have an expectation here. I am really glad that we chose to do this, though. It was quite romantic and certainly not something that you get to do every day. Well worth it if you want a fun extra during your vacation. The Overall Property - One major thing that stands out about Sandals properties, in general, is that they are always meticulously maintained. Every single morning they have an army of landscapers, maintenance folks and cleaners that make the place look brand new. The marketing videos and photos don't lie - these places look like this all the time. We happened to hit a patch of weather that had a great deal of wind and this certainly seemed to challenge the staff. Even still, by 10 am most of the grounds crew disappeared and the place was put back in picture-perfect shape for another day of enjoyment. People have mentioned (and YouTube videos show) that the Dutch and French Village rooms are a bit dated. These are currently undergoing renovations and not staying in them I can't speak personally to their condition, but they do look dated and I would recommend the Italian Village rooms for a more up to date suite. If you are looking at a bit more of a budget option, the other villages are fine because you have full access to all other aspects of the property - no matter if you pay the absolute top rate or the lowest available rack rates for your stay. The Staff - as mentioned, this could be a Jamaica thing but I don't think so. Every person that we interacted with was incredibly helpful, upbeat and fun to speak with. People made it a point to say hello, ask how things were going and be curious as to what you thought of your vacation so far. In our room was a book about the founder of Sandals and it was fun to read about the history of his businesses and his attention to customer service. That company culture clearly still stands today as every single person at this property follows that same mantra. I would highly recommend a Sandals property and I would suggest South Coast for your next choice for vacation. There are not a lot of places that I have been in the world where I would really want to return soon, but this is one that I can confidently say I will be returning to sooner, rather than later.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Jamaica Mon

    Reviewed by awesomegrannys() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time to Jamaica and to a Sandals resort. It was wonderful! The pool was great, the swim up bar was awesome with their Jamaican smile drink!!!! The food is great and the people are wonderful! Everyone is so eager to help with whatever we need. Will Definitely be back!

    Fabulous

    Reviewed by efc0187(Attleboro, Massachusetts) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just came back from vacation at Sandals South Coast, stayed in the overwater bungalow. They are beautiful and everything you would expect and more! Our butlers Romaine and Kevin were the best we have ever had at any Sandals Resort. They went out of their way to make our vacation perfect! Thank you Sandals for a fabulous vacation!