Courtyard Midtown East

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

What to expect (based on 2361 reviews):

Cleanliness

Cleanliness-4.5

Location

Location-4.5

Rooms

Rooms-4.5

Service

Service-4.5

Value

Value-4

5 most recent TripAdvisor reviews:

Oversold hotel - gave our prepaid room away

Reviewed by Suzamuse(NJ) on Jan 14, 2018

		
			TripAdvisor users rated this property
			1
			out of 5

Along with two other couples, we arrived in NYC for an overnight visit. While my friends both were able to check in at 3pm and 4pm respectively, we were told (even at 4pm, which is official check in time) that “no rooms were ready.” This, despite the fact that we had a prepaid reservation through hotels.com. The front desk staff was dismissive, and rude, and could not answer when I asked when a room would be available. We had to leave for dinner and a show, and when we returned at 10pm, we were told that the hotel was full and we did not have a room. They relocated us to the Residence Inn Midtown East 4 blocks away. See my review of that hotel, which is entitled “There’s a reason they give you earplugs.” See photo below .. and the garage across the street from the Residence Inn. Overall, not great service in either property.

Very nice hotel option in Manhattan

Reviewed by Stanner57(Princeton Junction, New Jersey) on Jan 14, 2018

		
			TripAdvisor users rated this property
			5
			out of 5

We have stayed here several times in the past and my wife just stayed here when in NY for a party. Nice rooms, nice decor, and good common area for breakfast. Hotel is centrally located in mid-town area in high rise building.

Individual ratings:

Cleanliness

Cleanliness-5

Service

Service-5

Great Place!

Reviewed by trishp68(Phoenix, Arizona) on Jan 11, 2018

		
			TripAdvisor users rated this property
			5
			out of 5

I just stayed her with my family of 5. Nothing but good things to say. We had a red eye & arrived at 8am, the room was available so they let us in!! What amazing service, we were ready just to leave our bags until check in!! Great location, nice staff, close to everything, sites, food & subway. The price was very good considering we were in the middle of Manhattan. Highly recommend. We had the room with 2 beds and a pullout so it accommodated us very well. Would stay here again!

Individual ratings:

Location

Location-5

Rooms

Rooms-4

Service

Service-5

Great room, great staff, great location

Reviewed by shirleylee4(Glasgow, United Kingdom) on Jan 10, 2018

		
			TripAdvisor users rated this property
			5
			out of 5

Staff were very helpful and always smiling. Room was really large and comfortable. Location was ideal and having the subway station a few feet away from the hotel door was an added bonus. There is a supermarket next door and a Starbucks across the road. Pizza shop is a five min walk and the pizza is lovely. Although the subway is right at hand it is really easy to walk uptown to times square from this location

Individual ratings:

Cleanliness

Cleanliness-5

Rooms

Rooms-5

Service

Service-5

Awful front desk

Reviewed by Soly44(Calgary, Canada) on Jan 09, 2018

		
			TripAdvisor users rated this property
			1
			out of 5

Aixa is the rudest hotel employee I have ever encountered. Absolute awful - makes management look bad. Too many good hotels to put up with this sort of attitude. Recommend Renaissance 57 or Midtown or The Lexington - much better service

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