Embassy Suites Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4274 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    What a View!

    Reviewed by JoeG63(Vernon, New Jersey) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stopped into the Conrad which is right across from the new World Trade Center/Liberty Plaza for a rest after touring the Battery in NYC. Took the elevator up to the Roof Top Bar. Very swank with ultra cool lounge areas, great bar, and very comfortable seating. Excellent views of New Jersey and the Hudson River looking West. We arrived just before sunset so everything to the West was “golden”. Beautiful sailboats, ferry boats and jet skis skimming the Hudson. Great Martinis and specialty drinks and as you would expect, a bit pricy but worth it. Crowd was young and chic - fashionistas, and Wall Street types but nice. Small Bar Snack menu as well. Great views.

    Great location, excellent service

    Reviewed by KelvinKao(Singapore, Singapore) on Jan 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd stay in 3 years and one of our favourite NYC hotels. The service is truly excellent with exceptional housekeeping. Front desk was very helpful and went out of their way to accommodate our requirements. Absolutely no complains and will definitely be back!

    Our New Year stay at the Conrad

    Reviewed by N878FVaudrey() on Jan 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Please be aware the rooftop bar is open in seasonal weather. Subway is about 3 blocks away. A taxi costs $20-$25 to Times Square depending on time and traffic. Staff were a delight they were so friendly and helpful. Rooms were spotless clean.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Perfect stay

    Reviewed by Marc L(Montreal, Canada) on Jan 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my third stay and everything was just perfect. We arrived at around 1 PM so I was expecting to be told go wander around and we'll call you when your room is ready, but 5 minutes after handing over the car to valet parking I was in my room, the one I had selected via the online check-in. 5 minutes later, the mini fridge I had asked for was delivered to my room (this is required if you want to keep some items cold in a fridge because if you simply move something in the stocked minibar the system automatically bills you even if you do not consume it). So perfect arrival. The room as previously noted is large, and I noticed that the shower was strong which is enjoyable. I was thinking at some point they'll need to think about a refresh (say in 2-3 years) as obviously a room used day in day out will get worn; so they left a notice that they are replacing the carpets and TVs in the rooms, the work is not noisy and this will make the suites even nicer. I did not try the restaurant. Check out and retrieval of the car was just as efficient. I also was texted twice to check if I needed anything. I wish all hotels could provide such excellent service, well done Conrad team.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Fantastic hotel

    Reviewed by Foldyone(Chester, United Kingdom) on Jan 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Conrad last September and couldn’t have chosen a better hotel for our first trip to New York (it was our 25 wedding anniversary so we were treating ourselves). The location is fantastic and we had a great view of the Hudson and enjoyed the relative calm gifted when staying here after visiting the hustle and bustle of this great city. The rooms are a fantastic size with a seating area so you weren’t crammed into a tiny bedroom and the staff were friendly and helpful. Really loved our stay many thanks

    Individual ratings:

    Service

    Service-5

    Value

    Value-4