Renaissance NY Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2651 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Service

    Reviewed by JohnSmart00001() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am currently not staying at the hotel, instead I am staying at their sister hotel in Times Square. But I stopped by this evening because a friend of mine is staying here. Let me start of by saying. This hotel has one of the most professional and polite employees. We came across Jennifer in the concierge desk, who magnificently helped us plan out our whole itinerary in the Big Apple, giving me the right resources, discounts, dinner reservations and kindly assisting me in every way possible. Thank you so much once again, I cannot wait to return to New York and stay at this property. I am bummed for not staying here currently.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Perfect location

    Reviewed by bknecht989() on Apr 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time to New York City so we wanted to stay right in the middle of it all. You cannot find a more convenient location to everything. All of Times Square and Broadway is right at your doorstep. Central Park is within walking distance. The only time we used transportation was to get to the Statue of Liberty. Plus the "resort fee" or whatever this hotel calls it covers the bus tour pass to get to wherever you need to be in the city. The hotel itself was beautiful. Renaissance is our favorite Marriott brand and this one did not disappoint. The rooms were beautiful. The staff was always very friendly. The restaurant has the best view of Times Square. It's only on the 3rd floor though so if you're looking for higher up views, this isn't it. We would absolutely stay here again.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    "Excellent location, even better staff."

    Reviewed by smithmelli(New York City, New York) on Apr 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My parents came to visit me from Chicago last weekend and stayed in the hotel. I joined them for breakfast Monday morning since I work close by. It was my first time in the property and must admit I was gladly please with the view of the restaurant but even more with the staff working there, specially the host Jorge, he gave good recommendations were my parents could visit after breakfast and made sure we had everything we need. In general, they enjoyed their stay since it has a great location, nice and clean rooms and great staff. That's going to be my to go spot for drinks after work. Highly recommended.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Newly Renovated Rooms

    Reviewed by cc259() on Mar 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a remarkably good stay here in February 2019. Check in was friendly and personalized. The room wasn't quire ready, so she offered a comp. small bite in the lounge. The lounge overlooks Times Square, and I visited -- and enjoyed it -- twice. The newly designed an renovated rooms are quite good. New beds very comfortable, and the "fresh" modern feel is great.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Excellent location

    Reviewed by ByronA601(Rhondda, United Kingdom) on Feb 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was our first trip to NYC and not knowing what to expect we opted to stay at the centre of everything. We chose this hotel for it's great location and as we were celebrating my daughters 21st birthday we went all out. We were visiting New York for a hectic 5 day sightseeing trip. The location was right in the heart of the action in Times Square, well-placed for sightseeing and easy walking distance to the Rockefeller Center, Saks and most of the theatres. There is a subway right outside the front door for those attractions further away. On entering the Hotel you have a concierge desk on the left with security and a lift up to a very nice lobby, then you take a different elevator to get to the rooms. The room size was reasonable for Times Square, the decor is a bit dated and in need of upgrading but it was clean and the beds were really comfortable. Soundproofing could have been better, even though we were quite high up there was a disturbing amount of noise from the street below from sirens at all hours. The bathroom was quite modern and bright with a combination Bathtub/shower, with complimentary toiletries were topped up every day and a good hairdryer. The bedrooms had air conditioning, a mini fridge, ample room to store clothes, a safe to store any valuables as well as tea and coffee making facilities but no kettle. Also, a Remote Control TV with Premium movie channels, Cable/satellite and International cable/satellite but we rarely used it. Beware there are two bottles of water in the room but they are not free. In the R Lounge area you get a great view of Times Square, seeing all the billboards lit up, lovely photo background, but this what your paying for to stay here, so use it. If you are planning to go to New York I would definitely recommend staying here. The Hotel is clean, a fantastic location and rooms with great views. The staff at the hotel are very friendly and always there to help.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

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