Crowne Plaza Hotel Times Square Manhattan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 11787 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Base for exploring New York

    Reviewed by Keca66(Uttoxeter, United Kingdom) on Dec 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I booked this hotel as on the map it looked central to most things to enable us to make the most of a short break to New York. We arrived and found the ground floor screened off as there is building work going on. This just means that you access the hotel from the car drop off area, no real problem. Check in took a while with only 3 people on Reception, but not excessive, and Imran was welcoming and explained the Resort charge to us. He then found us a room on the 34th floor in the corner overlooking the city. It was a really pleasant room and I didn't have any of the issues with it looking tired. Imran also gave us our vouchers fro the free drink that comes as part of the resort fee and vouchers for a reduced rate breakfast as I am a Spire Elite member. This makes the Breakfast $16 each and is all inclusive. No issues with overcharging or wrong charging, everything was as expected. As I said a really easy location to sightsee from, a couple of blocks from the Rockerfeller Center, at the top of Times Square and so also easy access to the Hop on Hop off bus stops. Only a couple of niggles, the first was when I exchanged my free drinks voucher I was asked if I was taking the drink to my room. A "Yes" meant that although I was in a Crowne Plaza, I was taking drinks to my room in plastic tumblers. Is that really necessary? Also, the building work restarts before breakfast finishes and on one morning someone was angle grinding stone or something and the noise and smell was obvious in the restaurant. I get that there has to be building work but it should be timed around restaurant opening hours. Otherwise a really relaxing base in a busy city, close to everything and with a fantastically comfortable bed.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Always a Pleasure

    Reviewed by MistyB133() on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We’ve stayed here for several years in a row now and probably will never stay anywhere else. It’s so convenient to everything we want to do. The only time we need transportation is to/from airport and if we go to 911/Statue of Liberty. The subway is very convenient as well. I would like to personally commend the dining room staff on their customer service and friendliness. Tofael has been our waiter almost everyday this trip and has been in the past as well and he goes above and beyond to make sure we have everything we need. The lady who seats us is also a joy to speak with. So sweet and friendly. Year and after year we look forward to breakfast here because of the staff. The food is great too though! We love Crowne Plaza and NYC!

    Great location, big rooms, awesome Gym

    Reviewed by 146brynp(Perth, Australia) on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for 5 nights, check in was easy, rooms are massive for NYC standards and the place was clean. Big tv in room that hooks up to mobile phone so that you can watch Netflix etc. The hotel bar/restaurant was a little disappointing but there are lots of other places to eat as you are so close to Times Square. 2 minute walk to subway and the hotel offers airport transfer for about $60. For me, the best part of the hotel was the gym. It has 4 separate rooms with lots of cardio equipment, squat racks, smith machines, barbells and dumbbells. My girlfriend joined in on a body pump class.

    NYC Christmas trip

    Reviewed by W9274TCmarks(Ely, Minnesota) on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff was very pleasant and helpful! The rooms are ok but they are starting to show their age and they need a refresh. Slow bathroom drain. Latch off window. No fridge (I kinda expected for the price) Absolutely a great location.

    Location...location

    Reviewed by William S(SPRINGFIELD) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The best location! Service was very good. Quick response to requests. The atmosphere was touristy but not over the top. The one complaint. Amazingly they ran out of regular coffee for the room coffeemaker! Only Decaf! Really? We will return for the location anyway.